Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable environment
Room upgrades available
Cons:
Cleanliness issues
Small room size
Restaurant hours
High payment fees

Categories

Cleanliness
6.1
Several mentions of uncleanliness in rooms and bathrooms.
Service
9.06
Staff was friendly and responsive, despite some issues with requests.
Location
8.6
Location is good for visiting the city, although some mentioned it being quiet.
Room Quality
7.06
Rooms described as fair and smaller than expected, with some maintenance issues.
Amenities
7.59
Amenities like the pool were mentioned as needing maintenance.
Value for Money
7.55
Some concerns about pricing versus quality, especially with additional charges.
Food and Beverage
6.6
Complaints about the food service and lack of restaurant availability.
Overall Experience
9.06
Overall satisfactory experience, but with several highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:12

Property Description

Luxurious Amenities and Services
PJ Hotels Jaffna offers an unforgettable stay with an outdoor swimming pool, fitness centre, and a garden. Guests can also enjoy pool views from their rooms, along with access to a restaurant and bar for a delightful dining experience.

Comfortable Accommodations
Each room at this 3-star hotel is equipped with a flat-screen TV, air conditioning, and a private bathroom with free toiletries. Some rooms even feature a balcony, providing a perfect spot to unwind and enjoy the surroundings.

Convenient Location
Located near popular attractions like Nilavarai Well and Nallur Kandaswamy Temple, PJ Hotels Jaffna is the ideal choice for travelers. With a 24-hour front desk and a paid airport shuttle service, guests can enjoy a seamless and stress-free stay.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for US$15 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 89 reviews
Cleanliness: 6.1
Service: 9.06
Location: 8.6
Room Quality: 7.06
Amenities: 7.59
Value for Money: 7.55
Food and Beverage: 6.6
Overall Experience: 9.06
D
Danniken couple fr
10
Top
Pros:

Top

Cons:

Top

2026-01-30 via Nuitee
S
Saman family_with_children lk
5
2026-01-20 via Nuitee
D
Dasun couple lk
10
2026-01-16 via Nuitee
D
Don Eshan solo_traveller lk
7
2025-12-19 via Nuitee
P
Pon couple au
5
I moved out to stay in another hotel after a day stay.
Pros:

Room could have been more clean.

Cons:

Didn’t match with the price.

2025-12-15 via Nuitee
A
Arun extended_group gb
8
Pros:

Great place and good price.. would of liked the swimming pool bit more cleaner though as it was greenish water and muggy at times

2025-10-24 via Nuitee
S
shan
10
Pros:

enjoyed my stay here for 5 days. rooms are great . they have swimming pool and gym as well. Jenath Manager is a great asset for them , friendly and courteous. Watchman Senathirajah has a beautiful smile when entering the hotel :)

will visit again

2025-09-22 via Nuitee
M
Mahendra family_with_children lk
8
Pros:

I did not take breakfast.

Cons:

If privide food for all three meals.

2025-08-28 via Nuitee
C
Chalitha family_with_children lk
7
Fair Stay,
Pros:

- staff is friendly,
- AC was very good
- Family Friendly environment
- they upgraded our rooms with small amount of charge

Cons:

- hotel is fair, rooms are little smaller.
- their restaurant is closing at 9 pm which is annoying,
- pool is somewhat old not maintained properly
- also for credit card payments they are charging 3% which is completely unacceptable

2025-08-25 via Nuitee
A
Asif extended_group lk
10
2025-08-21 via Nuitee
I
Ivana family_with_children cz
9
2025-08-10 via Nuitee
P
Panchanathan solo_traveller lk
9
2025-08-07 via Nuitee
U
Umanga De Silva couple in
10
2025-08-06 via Nuitee
R
Rosh family
4
Pros:

Our group needed 3 rooms. 2/3 rooms the A/C worked. After the first night, the room with non functioning A/C we did let the front desk know. We don’t think any attempt was made to resolve the issue during the day. When we came back to the hotel and raised the issue, we were moved to another room claiming the A/C worked but it was marginally better.

Rooms were never cleaned during the day. We had to ask for new coffee cups for the room. There were no towels provided till we asked.

It appears the location doesn’t have a restaurant. All food is brought in. So, you need to give an hours notice, if you wish to have your meal there. For certain food items, you need to give them 24 hour notice (eg crabs).

Bathrooms really need to be scrubbed down more. There is a fair bit of residue in the tile and grout. The shower in one room, didn’t want to stay where positioned. It would slide down the bar and spray at waist height.

When I booked the reservation, it indicated breakfast included (on the Expedia site). Upon check-in, they first said “no” and it wasn’t included. I needed to show the Expedia site before they agreed.

Lastly, we ran into a long time friend of the family who had booked in here. He is a native of Sri Lanka. After one night, he moved to another hotel in Jaffna town. From his perspective, the hotel was “sub-standard”.

2025-08-01 via Nuitee
S
Sharmilan family_with_children fr
8
Content d’avoir pris cet hôtel
Pros:

Piscine grand
Personnels
Services disponibles

Cons:

J’ai demandé la chambre plus grand après avoir été dans la chambre triple. On m’a dit dispo lendemain .. ok mais lendemain on m’a prévenu cette chambre plus grand est prise… donc c’était décevant.
Sinon emplacement si on veut aller visiter au centre ville tous les jours… même si c est très calme.

2025-07-29 via Nuitee
S
Saravanakumar solo traveller in
8
Very good
2025-07-03 via Nuitee
M
Moorthy solo traveller ca
8
Very good
2025-06-04 via Nuitee
A
Amila young couple lk
8
Very good
2025-05-24 via Nuitee
K
Kelum young couple lk
5
Passable
2025-04-22 via Nuitee
S
Shehana family with young children by
7
Good
2025-04-22 via Nuitee