JW Marriott Hotel Nairobi

Hotels
•
Marriott Hotels & Resorts
9.5 (321 reviews)
Chiromo Lane, Westlands , Nairobi , ke

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Beautiful design
Comfortable rooms
Exceptional facilities
Cons:
High transport costs from the airport

Categories

Cleanliness
9.46
Rooms were spotless and beautifully designed.
Service
9.93
Exceptional service from warm and professional staff.
Location
9.47
Great location, part of the overall appeal.
Room Quality
9.92
Loved the rooms, very comfortable and well-designed.
Amenities
9.45
Great facilities including spa, gym, and conference area.
Value for Money
8.41
Transport costs to/from the airport were seen as over the top.
Food and Beverage
9.46
The breakfast and dining experience were very good.
Overall Experience
9.93
A warm, refreshing, and memorable escape in Nairobi.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:27

Property Description

Luxurious Accommodations
Experience unparalleled comfort in our air-conditioned rooms equipped with modern amenities and stunning city views.

Exceptional Dining Options
Indulge in a variety of culinary delights at our on-site restaurant offering a range of international cuisines, including Indian specialties.

Premium Facilities
Enjoy access to our year-round outdoor pool, fitness centre, sauna, and terrace to unwind and relax during your stay.

To book your stay at the JW Marriott Hotel Nairobi for a truly unforgettable experience, visit our website now!

Check-in and check-out hours:

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.5
Based on 321 reviews
Cleanliness: 9.46
Service: 9.93
Location: 9.47
Room Quality: 9.92
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 9.93
D
Don • solo_traveller • ca
10
2026-03-28 • via Nuitee
D
DE WET • extended_group • za
9
Excellant
Pros:

The staff was just the best

2026-03-26 • via Nuitee
V
vimal • family_with_children • za
9
2026-03-25 • via Nuitee
L
Lee • couple • gb
9
A fantastic stay if you’re ever in Nairobi with amazing staff
Pros:

The modern and super clean aspect from the rooms to the guest areas. The rooms were comfy and the bathrooms top notch

Cons:

There wasn’t a communal area , there were several on lots of different floors but this made is very spread out and no actual hub

2026-03-22 • via Nuitee
D
Daniel • solo_traveller • ch
10
Very comfortable with a great gym and steam room
Pros:

The breakfast was exceptional

2026-03-20 • via Nuitee
C
Claire • solo_traveller • ug
10
I enjoyed my stay
Pros:

The staff

2026-03-20 • via Nuitee
C
Claire • solo_traveller • ug
10
2026-03-20 • via Nuitee
N
Nicole • couple • us
10
Excellent
Pros:

Beautiful hotel, great restaurants, exceptional service.

2026-03-18 • via Nuitee
E
eylem • extended_group • de
10
2026-03-10 • via Nuitee
H
Hakan • solo_traveller • tr
10
2026-03-08 • via Nuitee
A
Ali • couple • us
10
An unforgettable time spent here.
Pros:

The staff were extremely friendly and helpful. The breakfast was awesome.

2026-03-06 • via Nuitee
A
Ankit • couple • gb
7
Good location and would say the best as per kenya. I think some management can be better
Pros:

The location.

Cons:

The room service was slow and not great

2026-03-05 • via Nuitee
P
Priya • couple • ae
10
2026-02-23 • via Nuitee
O
Ogechi • solo_traveller • ng
10
2026-02-14 • via Nuitee
W
Wieger • solo_traveller • nl
8
2026-02-12 • via Nuitee
F
Fatima • couple • ng
10
Well worth my money, had a comfortable relaxing stay.
Pros:

So so clean.

Cons:

It is in the central business district, so no room or land for plants rolling hills, greenery.

2026-02-12 • via Nuitee
B
Brian • solo_traveller • us
9
2026-02-12 • via Nuitee
M
Mohammed • couple • sa
9
2026-02-11 • via Nuitee
A
Asculai • extended_group • at
10
2026-02-11 • via Nuitee
R
RDS0129 • extended_group • in
8
2026-01-31 • via Nuitee