JW Marriott Hotel Nairobi

Hotels
Marriott Hotels & Resorts
9.5 (397 reviews)
Chiromo Lane, Westlands , Nairobi , ke

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Beautiful design
Comfortable rooms
Exceptional facilities
Cons:
High transport costs from the airport

Categories

Cleanliness
9.46
Rooms were spotless and beautifully designed.
Service
9.93
Exceptional service from warm and professional staff.
Location
9.47
Great location, part of the overall appeal.
Room Quality
9.92
Loved the rooms, very comfortable and well-designed.
Amenities
9.45
Great facilities including spa, gym, and conference area.
Value for Money
8.41
Transport costs to/from the airport were seen as over the top.
Food and Beverage
9.46
The breakfast and dining experience were very good.
Overall Experience
9.93
A warm, refreshing, and memorable escape in Nairobi.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:27

Property Description

Luxurious Accommodations
Experience unparalleled comfort in our air-conditioned rooms equipped with modern amenities and stunning city views.

Exceptional Dining Options
Indulge in a variety of culinary delights at our on-site restaurant offering a range of international cuisines, including Indian specialties.

Premium Facilities
Enjoy access to our year-round outdoor pool, fitness centre, sauna, and terrace to unwind and relax during your stay.

To book your stay at the JW Marriott Hotel Nairobi for a truly unforgettable experience, visit our website now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.5
Based on 397 reviews
Cleanliness: 9.46
Service: 9.93
Location: 9.47
Room Quality: 9.92
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 9.93
M
Mitta couple gb
9
Overall staff and hotel is excellent! Would recommend
Pros:

Clean and friendly staff

Cons:

We were leaving early before 6 am. We were advised our packed lunch breakfast would be given in the morning. However, when I went to collect it wasn’t there. The security got my one to leave and I had to pay 70USD. For a transfer while uber was still 1000 KES!
It was a stressful experience

2026-07-25 via Nuitee
N
Nnenna solo_traveller ng
10
Wow!
Pros:

It’s Marriot! Gold standard!

Cons:

I could not get the Last Massai as complementary gift😩

2026-07-25 via Nuitee
Y
Yasmin solo_traveller ke
9
2026-07-24 via Nuitee
J
Jóhann Garðar extended_group is
9
2026-07-22 via Nuitee
D
Don solo_traveller ae
9
Overall good hotel
Pros:

New property

Cons:

The socket at the table next to the couch wasn’t able to fit my laptop charger. It’s a flaw in design.

Secondly, at night, after all the lights are switched off, there was light seeping in from the bottom of the main door. So that was a bit annoying.

The breakfast should include some South Indian food as well - like dosa, Vada sambhar

2026-07-22 via Nuitee
T
Tarak Ouattara couple ke
10
Flawless Hospitality!
Pros:

We spent my wife's birthday at the JW Marriott and could not have asked for a better experience. The staff made us feel welcomed from the moment we arrived. The room was stunning, breakfast was fantastic, and the spa facilities (steam & sauna) were top-notch. The complimentary birthday cake was the cherry on top. Thank you, JW Marriott team, for an exceptional stay!

Cons:

Nothing

2026-07-20 via Nuitee
D
Davis couple ug
10
2026-07-19 via Nuitee
K
Kamau solo_traveller ke
9
2026-07-19 via Nuitee
A
Antonia couple ch
9
An outstanding modern hotel with breathtaking views over the city!
Pros:

An outstanding modern hotel with breathtaking views over the city!
Staying on the 15th floor made the experience even more special, with spectacular panoramic views. The breakfast was exceptional, offering an incredible variety of fresh pastries, hot dishes, fruits, beverages, and many other delicious options. The heated swimming pool on the 5th floor was perfect for relaxing after a busy day. Combined with stylish rooms and excellent service, this hotel is a fantastic choice for both business and leisure travelers.

2026-07-19 via Nuitee
A
Alexandra extended_group mc
2
Hôtel et personnel nul
Pros:

Rien

Cons:

Le service exécrable

2026-07-17 via Nuitee
M
Malisa solo_traveller tz
10
Service and hotel it's another level 8 Star
Pros:

Everything

Cons:

Nothing

2026-07-15 via Nuitee
L
Loe couple tz
10
2026-07-15 via Nuitee
L
Loe couple tz
10
2026-07-15 via Nuitee
M
Matthias solo_traveller de
8
Business Hotel
Pros:

Schöne, grosszügige, Zimmer. Sehr freundliches Personal. Sehr gepflegtes Hotel.

Cons:

Lage ist mittelprächtig.
Der 31st Stock ist nicht wirklich bekannt, erst nach erfragen zugänlich.

2026-07-14 via Nuitee
R
Raymond couple be
10
Lekker tot rust komen
Pros:

Kamer services

Cons:

Alles was dik voor elkaar

2026-07-12 via Nuitee
S
Sławonir couple pl
10
2026-07-11 via Nuitee
A
Anthony couple ke
9
Great property and spectacular staff
Pros:

Beatrice’s hospitality and responsiveness was top notch. Great customer care, attention to detail and
Very helpful. Keep it up! Also Peace and Grace were
Also good at Mr. Pangs. Great personalised service

Cons:

Lift waiting times were a bit much

2026-07-09 via Nuitee
L
Lauren solo_traveller ke
10
2026-07-08 via Nuitee
A
Angel solo_traveller es
5
Pros:

Installations

Cons:

Personal Poco profesional y Sistema informatico Malo con poca coordinacion. Minteserva no estaba de alta.

2026-07-07 via Nuitee
O
Olufemi solo_traveller za
5
2026-07-06 via Nuitee