JW Marriott Hotel Nairobi

Hotels
•
Marriott Hotels & Resorts
9.5 (321 reviews)
Chiromo Lane, Westlands , Nairobi , ke

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Beautiful design
Comfortable rooms
Exceptional facilities
Cons:
High transport costs from the airport

Categories

Cleanliness
9.46
Rooms were spotless and beautifully designed.
Service
9.93
Exceptional service from warm and professional staff.
Location
9.47
Great location, part of the overall appeal.
Room Quality
9.92
Loved the rooms, very comfortable and well-designed.
Amenities
9.45
Great facilities including spa, gym, and conference area.
Value for Money
8.41
Transport costs to/from the airport were seen as over the top.
Food and Beverage
9.46
The breakfast and dining experience were very good.
Overall Experience
9.93
A warm, refreshing, and memorable escape in Nairobi.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:27

Property Description

Luxurious Accommodations
Experience unparalleled comfort in our air-conditioned rooms equipped with modern amenities and stunning city views.

Exceptional Dining Options
Indulge in a variety of culinary delights at our on-site restaurant offering a range of international cuisines, including Indian specialties.

Premium Facilities
Enjoy access to our year-round outdoor pool, fitness centre, sauna, and terrace to unwind and relax during your stay.

To book your stay at the JW Marriott Hotel Nairobi for a truly unforgettable experience, visit our website now!

Check-in and check-out hours:

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.5
Based on 321 reviews
Cleanliness: 9.46
Service: 9.93
Location: 9.47
Room Quality: 9.92
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 9.93
O
Ogechi • solo_traveller • ng
10
2026-02-14 • via Nuitee
F
Fatima • couple • ng
10
Well worth my money, had a comfortable relaxing stay.
Pros:

So so clean.

Cons:

It is in the central business district, so no room or land for plants rolling hills, greenery.

2026-02-12 • via Nuitee
B
Brian • solo_traveller • us
9
2026-02-12 • via Nuitee
W
Wieger • solo_traveller • nl
8
2026-02-12 • via Nuitee
M
Mohammed • couple • sa
9
2026-02-11 • via Nuitee
A
Asculai • extended_group • at
10
2026-02-11 • via Nuitee
R
RDS0129 • extended_group • in
8
2026-01-31 • via Nuitee
L
Lucy • solo_traveller • ke
9
Peaceful and comfortable
Pros:

The location is conveniently located and very easy to access from the main road. The facilities are excellent and well-maintained. The staff are very polite and responsive, they made the check in and check out process very seamless. The in-room dining was timely and delicious.

Cons:

The in-room dining was a little bland. I would say stick to the restaurants for your meals.

2026-01-28 • via Nuitee
O
Omar • family_with_children • sa
10
2026-01-28 • via Nuitee
M
Miika • solo_traveller • fi
10
2026-01-26 • via Nuitee
M
Mahamoud Issa • solo_traveller • de
10
2026-01-25 • via Nuitee
J
James • couple • ca
10
An excellent place to land in Nairobi and be with my very very good friend
Pros:

Staff and Room all very excellent

Cons:

Had all the facilities and comfort that I wanted

2026-01-22 • via Nuitee
F
Faith • couple • ug
10
Exceptional
Pros:

The facilities are very good and comfortable .

2026-01-22 • via Nuitee
A
Ariane • family_with_children • ug
10
Everything was top notch,and the whole team are just well trained and lovely am so thankful
Pros:

The breakfast was so good,and the team are just implacable

2026-01-20 • via Nuitee
C
Carol • family_with_children • au
10
2026-01-20 • via Nuitee
V
Viginia Mumbua • extended_group • ke
10
Pros:

The rooms were spacious and very clean, stuff was very friendly, the food in the American restaurant was very delicious…I’d definitely go back

2026-01-19 • via Nuitee
U
Ulf Henry • solo_traveller • se
8
2026-01-19 • via Nuitee
B
Brenda • solo_traveller • ke
10
Exquisite
Pros:

The food was so good they had a good variety ,all amenities were a 10/10 and the staff were so nice and they catered to me very well, can’t wait to be back

2026-01-19 • via Nuitee
D
Daniela • couple • ke
10
Pros:

I love every little thing about our stay at JW mariot Nairobi

2026-01-19 • via Nuitee
O
Okoro • couple • us
10
I felt like living in the lap of luxury
Pros:

The quality was exceptional

Cons:

Nothing

2026-01-19 • via Nuitee