Lux Suites the Palms Apartments Nyali

Hotels
•
Independent
8.6 (3 reviews)
Green wood Lane Nyali, Mombasa , Mombasa , KE
254-785438434

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Children allowed

Facilities

Free breakfast
Free WiFi
Continental breakfast
Wheelchair accessible
Elevator
Free breakfast
Smoke-free property
Free self parking
Free continental breakfast
Change of towels (on request)
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Review Highlights

Cons:
Overbooking issues
Lack of available rooms
Unhelpful staff
Poor amenities experience
Price mismatch with services
Disappointing food and beverage services

Categories

Cleanliness
5
Mixed reviews on cleanliness, as some guests reported issues while others found the rooms clean.
Service
4
Poor service experience, with guests complaining about overbooking, lack of available rooms, and unhelpful staff.
Location
6.5
The hotel is situated in a convenient location, but the negative experience overshadowed its benefits for some guests.
Room Quality
4
Guests reported issues with room availability and quality, with many feeling dissatisfied with their accommodations.
Amenities
4
Poor amenities experience, with guests mentioning issues related to overbooking and unavailability of services.
Value for Money
3
Guests felt that the price did not match the poor services provided, leading to a low rating in this category.
Food and Beverage
3
Negative feedback on food and beverage services, with guests expressing disappointment in the overall dining experience.
Overall Experience
2
Overall, guests had a highly negative experience, leading to low ratings across all categories and a lack of recommendation for the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-25 09:32

Property Description

Luxury Amenities

Make yourself at home in one of the 2 air-conditioned rooms featuring refrigerators and Smart televisions. Enjoy complimentary wireless internet access, shared kitchen facilities, and satellite programming. The bathrooms are equipped with showers, toiletries, and bidets for your comfort.

Recreation and Convenience

Take advantage of the outdoor pool, complimentary breakfast, and free self-parking available onsite. Stay connected with the free wireless internet and explore nearby attractions like Mamba Village, Nyali Beach, and City Mall at your convenience.

Ideal Location

Located in Nyali, just a short drive from the captivating Nyali Beach and Mamba Village, Lux Suites the Palms Apartments Nyali offers a perfect blend of comfort, convenience, and leisure activities. Book now for an unforgettable stay!

Important information:

Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    No pets

  • Smoking

    No smoking

  • Children and extra bed policy

    Children welcome

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 3 reviews
Cleanliness: 5
Service: 4
Location: 6.5
Room Quality: 4
Amenities: 4
Value for Money: 3
Food and Beverage: 3
Overall Experience: 2
C
Christof
2
Pros:

Stay away from this property - it seems to be a scam! Despite a confirmed booking by Expedia, upon arrival at Lux Suites the Palm around 8h30pm in the evening, I was told that there was no room available. There was no manager on-site, but the security guard called someone who told him to send us away. The person on the phone said they had been fully booked since the day before and that I had to take up any issue with Expedia. We were unceremoniously sent away late in the evening in an area of Nyali where there is not much else and had to scramble to find another hotel for the night. Apparently, the manager told Expedia that we were offered an alternative room/apartment, which is untrue. This seems to be a scheme where they overbook their hotel/apartments and then make up stories to Expedia to keep the payment. I am still trying to sort this out with Expedia, who have been somewhat helpful but let's say the process of claiming a refund from Expedia in such a situation is not straightforward.

2025-07-02 • via Nuitee
A
Abdulaziz • family
10
Pros:

It was a great location, nice and quiet.

2025-01-30 • via Nuitee
A
Alecia • family
8
Pros:

Nice to stay at a condo hotel, great hospitality ans service by all staff. Located far away from restaurants, food, services so need to use Uber /Bolt for transportation.

2024-03-03 • via Nuitee