Pan Pacific Serviced Suites Nairobi

My stay at the Pan Pacific Nairobi was wonderful from start to finish. The hotel itself is beautiful - calm, elegant, and grounding in a way that made it feel like a genuine refuge in the midst of a vibrant city.

What made the experience really amazing was the staff. Purity, Evans, and Kelvin (and many others) went above and beyond in every interaction - each bringing such kindness, professionalism, and heartfelt care. From the smallest details to moments when I felt especially welcomed and looked after, they made us feel seen, supported, and at home. Their warmth and attentiveness set a new standard for hospitality!

The best hotel apartments ever stayed at. Very friendly staff especially Mr. Evans Odima and Ms. Purity at the reception.

I had a wonderful stay at Pan pacific Serviced Apartments in Nairobi. The service was excellent from start to finish, with very attentive and professional staff. The accommodation was top-notch—clean, comfortable, and beautifully maintained. Breakfast was great with good variety and quality. The location is very convenient, and the amenities are well thought out, making the stay even more enjoyable. Highly recommended, and I would definitely stay here again.

Great experience at Pan Pacific Serviced Suites Nairobi. The staff were very friendly and helpful, the 2-bedroom suite was clean, spacious, and modern, with beautiful city views. Excellent facilities, great security, and a convenient location. Perfect for both business and leisure stays. Would definitely return.

We had a wonderful stay, room was very clean and well stocked because we cook for ourselves. And special mention to Venon, Godwin, Enoch and Eric for the personalized attention, check in and luggage assistance.

Excellent customer service from Venon, Eric, Enoch and Godwin! Super comfortable units with unique views - I doubt if there’s a thing better in Nairobi

The gym was excellent. Faith was very sweet and helpful. The hotel was clean and located in a central location. Very good shops in walking distance.

Attention was fantastic. Rooms were very very clean and tidy. What we loved the most was the attention and privacy. Our room was cleaned and all our items always back to where they were.

We were really pleased with our stay at Pan Pacific as it is nice, modern and with all the facilities needed. The location was great and close to everything. Staff were really friendly and helpful.

The suites are modern, comfortable, and beautifully maintained, making it easy to feel at home.
What stood out the most during my stay was the gym. It’s well-equipped, clean, and perfectly suited for both casual workouts and more intensive training. I used the gym often, and it quickly became one of my favourite parts of the property. I especially appreciated having a trainer, Shema. He was knowledgeable, encouraging, and really helped me get the most out of my sessions.
The amenities throughout the hotel were impressive and thoughtfully designed. From the welcoming staff to the relaxing atmosphere.
I highly recommend Pan Pacific Suites to anyone visiting Nairobi.

Everything is good exceptionnely gym, The athmosphere is great I recommand this hotel and I hope to come again, the gym coaches and staff are so kind and so helpful I want to thank them

I had a wonderful experience. The customer care was extremely good and I loved the attention from the gym instructors. The rooms were very good too

The service was exceptionally great i really liked it.The location and atmosphere creates a nice environment to relax and chill out enjoying the different amenities provided with the good services

Excellent Hotel Destination. I would recommend Pan Pacific Residence to anyone who loves Luxury and Comfort. Excellent Customer service and facilities. Secure and Safe.

My experience was generally very good and the facility is quality and top notch - premiumness plus homliness.

Checking in requires a means of identification - International passport, driving license or national ID for everyone staying or visiting so take note

It is in a very wonderful environment close to all amenities you need. It is also very clean and the staff very friendly and helpful. Loved the gym and the trainers who listen and explain everything very clearly especially Faith who is just the best trainer I've interacted with. Overall,lovely place I'll be visiting more times.

The trainings were excellent one cannot comprehend the levels of details and professionally that he embodies. Making sure the guest are healthy and well energized thanks Shem.

The service provided across all departments throughout my stay at this magnificent establishment was truly excellent, a genuine five-star experience. The staff are a true reflection of what a top-notch hospitality experience looks and feels like. The gym facility was fully equipped, and the cuisine was exceptional. Pan Pacific Service Suites delivered an outstanding experience.

Had a very comfortable stay at Pan Pacific for one night. The suite was more than big enough for one person and well appointed with everything you need. Purity was extremely welcoming and helpful, and she even assisted me to take my luggage to the Uber and direct the Uber for me. The only thing to point out is that being in the city, you will hear traffic noises at night, car horns etc. other than that I would highly recommend.

It was very interesting moments to be here and I really like the hospitality, the hotel is clean and the most things is the view, connections between the hotels and repetition you just feel at home

Best experience, friendly staff and lovely.
The rooms are very nice and clean.

Thank you Faith and Venom for your kind service.