Residence By Mahanaim

Hotels
•
Independent
5 (1 reviews)
Juja, Juja, Kiambu County , Juja , KE
254-733280000

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Facilities

24-hour front desk
Designated smoking area
Wheelchair accessible
Housekeeping on request

Review Highlights

Pros:
None mentioned
Cons:
Unclean rooms
Poor service
Communication issues
Inaccessible location
Value for money

Categories

Cleanliness
3
Multiple guests reported cleanliness issues, including unclean rooms and facilities.
Service
2.8
Poor service experiences reported by several guests, with unresponsive staff and communication issues.
Location
4.5
Mixed feedback on location, with some guests finding it isolated and difficult to access during rainy seasons.
Room Quality
4
Lack of opportunity to experience room quality due to communication and accessibility issues.
Amenities
4
Limited feedback on amenities, but implied lack of access due to booking and communication problems.
Value for Money
2
Significant dissatisfaction with value for the money spent, given the reported issues and lack of services received.
Food and Beverage
5
No specific feedback provided in reviews regarding food and beverage services.
Overall Experience
3
Consistently negative experiences reported by guests, leading to a low overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-06 02:55

Property Description

Designated Smoking Areas
Relax and enjoy your stay with our designated smoking areas, providing convenience and comfort for all guests.

Complimentary Wireless Internet Access
Stay connected with complimentary wireless internet access available in all 18 guestrooms, ensuring you can work or relax without interruption.

Convenient Location
Located in Juja, Residence By Mahanaim offers easy access to popular attractions like Fourteen Falls and Christina Wangari Gardens, making it an ideal choice for your stay in the area.

To book your stay at Residence By Mahanaim and experience these amenities for yourself, reserve your room now!

Important information:

This hotel offers designated smoking areas.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

5
Based on 1 reviews
Cleanliness: 3
Service: 2.8
Location: 4.5
Room Quality: 4
Amenities: 4
Value for Money: 2
Food and Beverage: 5
Overall Experience: 3
O
Onyekachi
2
Pros:

First of all, the phone number listed for the property does not work. They do not have a listed email address to contact them at. They do not respond to messages sent through the Expedia app. Do not book with them unless you go in person.

During the rainy season, the road is impassable. It was the main reason I did not make it to my reservation. The property is also isolated within a smallish forest and not located on the roadside. If the isolated location appeals to you, go ahead.

Short version of my stay: I landed late in Nairobi and chose to stay with my host and attempt in the daylight. I tried to contact the guesthouse but no response. I had others try the number and they ran into the same problem. This happened the next morning as well as we attempted to navigate the flooded roads; still no answer. At that point, I did not feel comfortable staying at the property so I initiated the refund process (which was a nightmare experience aa well).

The rooms could be amazing and the other amenities top notch, but I wouldn't know. What I do know is next time I'll book directly on a hotel's website.

2025-05-23 • via Nuitee