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Facilities
Property facilities
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Offsite parking discounted rates available
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Clubhouse
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Key card access
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Shopping on site
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Television in common areas
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Express check-in
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Clubhouse
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation
AWA Hotel in Rotorua offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for all guests. Each room comes equipped with a kettle, flat-screen TV, and free toiletries, providing convenience and relaxation.
Dining Experience
Indulge in a culinary journey at the hotel's restaurant, serving delicious meals to satisfy your taste buds. Start your day right with a buffet, continental, or Full English/Irish breakfast offered daily, setting the perfect tone for your adventures in Rotorua.
Convenient Location
Situated near key attractions like Rotorua International Stadium and Paradise Valley Springs, AWA Hotel is the ideal base for exploring the Bay of Plenty region. With a 24-hour front desk and tour services, your travel needs are seamlessly taken care of.
Experience luxury and convenience at AWA Hotel - book your stay now for an unforgettable Rotorua getaway.
A deposit may be required at the property.
Location
Guest Reviews
#The buffet breakfast my kids enjoyed and I really liked it was just us and that was even better.
#The Sky channels were Awesome.
#Beds were comfy
#Room was excellent
# Lovely hosts & Friendly.
# Will definitely be back again.
# Gave us Almond lotion as we forgot our body cream.
The Sheets were Stained. Definitely need them bleached or too remove Stains however they were washed and Cleaned but this puts people off.
Neighbor hood area feels unsafe however there were CCTV Cameras thankfully peace of mind my car would be Safe.
So Cold would of loved if they had put on Heat pump before we arrived did request but didn't follow instruction however they did make our extra bed on Sofa and extra towels.
Didn't have conditioner which was a bummer however my daughter was the one complaining I didn't mind shampoo.
We had a very comfortable stay. The beds were comfortable, the room was clean, and there were plenty of towels provided. Once I worked out the air-conditioning controls, the room stayed nice and warm.
The hotel has some great facilities, including an onsite restaurant, pool tables, and massage chairs, which were a nice bonus. The location is convenient too — not far from town and directly across the road from the luge, making it easy to get around and enjoy the local attractions.
Overall, a pleasant stay and I would happily stay here again.
A few areas could be improved. On the first night, I couldn’t get the air conditioning to switch to heating mode. I reported it to the staff member at reception, who was also unable to get it working and advised he would return to assist, but unfortunately never came back. In the end, I had to search online and watch a YouTube video to figure it out myself. Guests who are less comfortable with technology may have found this quite frustrating.
The reception and restaurant areas were also quite cold during our stay. Having the heating on in these common areas would create a much warmer and more welcoming atmosphere.
Parking was another challenge. While it is free, the parking area is very limited and can be difficult to navigate, particularly during busy periods.
Value for money
Car parking, no drinking water,
Warm room
View
Loved the facilities and how close it was to everything!! Was clean and well looked after! Thank you for having us!!!
Our room was not cleaned each time we put the sign out to say “Please make our room”, each time we’d come back to our room, it was the same way we left it and no new towels were given etc. although everything else was good apart from this☺️
Compliments to the chef, the food was delicious and it was close to Skyline.
The tables etc. aren’t cleaned frequently and have a lot of dust. The bed sheets had stains on them. Bin liners weren’t replaced during the stay, neither did we get toiletries refilled even though we had the “please make up the room” sign on the door. No extraction fan or shower curtain in bathroom. Menu options for families were limited/changed overnight with limited options to accommodate children. Rooms aren’t sound proof as we could hear guests upstairs walking up and down and kids crying next door late at night. Parking was an issue with limited to no parking space available.
Location
There’s a lot of bed bugs
It was near Skyline, so it allowed us to return to the Hotel earlier (and rest)
There was no designated parking! We had to park on the streets, which felt really unprofessional and inadequate of the Hotel as they should provide parking. One of the staff responded with “their parking is free, so first in first serve”! But first of all, MOST NZ parking is free, so that shouldn’t have been the excuse! Second of all, its unfair if you paid for the stay and want to go out at night to enjoy dinner or night out in peace, also without hesitation about losing the parking spot.
Nothing the rooms were dry and relatively clean but it was freezing and the walls were bare
All the positive reviews are from bots. It was 10 degrees last night and the rooms didn’t have heaters. Hugely overpriced, would’ve spent $150 MAX. We spent over $350. The bed is tiny and the staff are insanely rude.
Great location
Beds too hard, showers were ridiculous
Parking is appalling
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