Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Value for money issues with dining

Categories

Cleanliness
9.29
Overall cleanliness was highlighted positively; everything was super tidy.
Service
9.76
Staff was exceptional and went above and beyond; warmly welcomed by the manager.
Location
9.5
The location was praised for being peaceful and setting a tone for a proper holiday.
Room Quality
9.25
Rooms were described as beautiful and spacious with organic treats.
Amenities
9.28
Facilities were noted to be great with a beautiful pool and spa area.
Value for Money
8.24
At least one review noted issues with value for money regarding dining options.
Food and Beverage
8.79
Breakfast and dinner were positively mentioned, but some improvements were noted.
Overall Experience
9.46
Overall experience was fantastic with outstanding staff and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 16:05

Property Description

Luxurious Accommodation:
Hana Lodge, a 5-star hotel in Rotorua, offers a luxurious stay with an outdoor pool, sauna, and hot tub. The rooms are elegantly furnished, and guests can enjoy room service and attentive staff at the 24-hour front desk.

Dining and Recreation:
Indulge in exquisite dining at the on-site restaurant and unwind at the bar. For recreation, guests can play billiards and tennis, ensuring a fun-filled stay. The serene garden and terrace provide perfect spots to relax and enjoy the surroundings.

Convenient Location:
Located just 15 km from Rotorua International Stadium, Hana Lodge is close to attractions like Paradise Valley Springs and Tikitere - Hell's Gate Thermal Park. With free private parking and easy access to Rotorua Regional Airport, convenience is guaranteed for guests.

Experience luxury and convenience at Hana Lodge - book your stay now for an unforgettable getaway!

Important information:

Please note that there is a 2% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 351 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.5
Room Quality: 9.25
Amenities: 9.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 9.46
A
Adele • family_with_children • nz
8
Amazing, relaxing and truly impressed. Glad we came here for a mum and daughter getaway.
Pros:

Reception was very friendly and made us feel very welcome, they gave us snacks the next day while we were out exploring the scultures and bamboo forest. With the bonus of the Whittakers chocolates and the free drinks in the fridge and snacks. So peaceful and beautiful. Spas were amazing together with the sauna. It was a lovely mother and daughter getaway.
I would definitely return again.

Cons:

There is nothing to complain about at all. But what would make it even better be having the outdoor pool slightly heated and having a room service option that provided breakfast in bed option and other available items to purchase in the evening.

2026-09-19 • via Nuitee
A
Andrew • solo_traveller • au
6
Needs uplift to give a consistently good offering to guests...
Pros:

The outside grounds are wonderful with fun sculptures and the building itself is very impressive. The pool area is good, with a sauna and hot tubs. Our room was large, with a newly renovated bathroom. The bed was very comfortable.

Cons:

The service offering lets this place down. It's just not at the level the price would suggest. In particular, the dinner was very average (ie local pub food), and yet very expensive.

2026-09-18 • via Nuitee
A
Alison • couple • au
10
We had the most wonderful three days. It was the highlight of all our accommodation while travelling in New Zealand.
Pros:

We liked everything. The room was beautiful, the gardens were completely wonderful, the staff were professional, friendly, helpful and charming.
Breakfast and dinner were excellent!
Thanks Star! The complementary snacks and drinks were a generous and thoughtful touch. These things make a difference.

Cons:

That I don’t own the lodge and I live too far away from it in Australia!!
It was exactly what it claimed to be.. nothing negative.

2026-09-09 • via Nuitee
G
Gemma • couple • nz
8
2026-09-03 • via Nuitee
M
Maria dels Àngels • solo_traveller • es
10
Amazing stay, will repeat as soon as possible!
Pros:

I loved the location, the scenery, the cleanliness, the comfort and the whole experience. I LOVED it and I wish I could go there soon again.

2026-09-02 • via Nuitee
Y
Yvonne • couple • nz
8
2026-08-25 • via Nuitee
M
Markus • couple • au
9
We loved the Hana Lodge
Pros:

It was a beautiful location

Cons:

happy with the stay

2026-08-24 • via Nuitee
M
Maggie • couple • nz
10
2026-08-23 • via Nuitee
S
Sharyn • solo_traveller • nz
10
Very comfortable and elegant
Pros:

What a beautiful spot. Lovely elegant room with a lovely bathroom - I enjoyed the lovely deep bath after a long day driving. The bed was very comfortable and the sofa was too actually. The staff were really friendly and just lovely. It was lovely to be given a little snack parcel for my drive as I left. Everything very thoughtfully done. Definitely worth the short drive out of Rotorua to stay here!

Cons:

Nothing. It was a lovely stay, even if it was just for a night to break up the drive north.

2026-08-22 • via Nuitee
A
Anna • couple • nz
10
Must visit
Pros:

We absolutely loved our stay at Hana Lodge. The property is beautiful and the surroundings are amazing. We really enjoyed walking around the grounds, especially the bamboo forest and all the statues around the property.

The sauna, pool and spa were great, and our room was exceptional. We loved the interior and all the little details. The chocolates and snacks in the room and at reception were such a thoughtful touch and made the stay feel even more special.

A special thank you to Ta, who was so lovely, friendly and helpful during our stay.

We had such a relaxing time and would definitely love to come back!

2026-08-20 • via Nuitee
S
Stokes • couple • us
10
Wonderful and amazing staff
Pros:

It was very clean and comfortable. However, most importantly the staff was delightful and went out of their way to make sure our experience was wonderful. Truly a gem of a place to stay.

2026-08-18 • via Nuitee
B
Barca35 • solo_traveller • gb
8
2026-08-17 • via Nuitee
C
Cyril • couple • nz
10
It was perfect for our stay and we will return
Pros:

It was peaceful and quiet just what we needed and good quality bedding and bathroom supplies.

Cons:

It was a beautiful property and staff were exceptional

2026-08-17 • via Nuitee
A
Arjo • solo_traveller • sg
10
Pros:

Staff was great, room size and service were world class. The vibes are also pretty nice and the garden is beautiful.

Cons:

The kitchen was kind of slow and food prices at the restaurant are not justified for the kitchens speed and quality of food.

2026-08-16 • via Nuitee
F
Family • couple • nz
8
Pros:

I loved the spa and sauna the breakfast included in the pack was also really yummy and the location was a beautiful spot around all the trees

2026-08-16 • via Nuitee
C
Claire • solo_traveller • au
9
Pros:

Hana Lodge was set in a beautiful location, quiet and luxurious. Above all though, the staff were incredible. They manage to balance professionalism with friendliness and are a real asset to Hana Lodge.

The grounds are lovely, the spa and sauna well kept and what we needed after a long day of driving.

Our room was so comfortable and the bathroom well sized and well set out.

Cons:

Nothing

2026-08-15 • via Nuitee
E
eiman • family_with_children • ae
10
2026-08-15 • via Nuitee
A
Ann • solo_traveller • us
10
Pros:

Gorgeous house, amazing service

Cons:

All was perfect.

2026-08-13 • via Nuitee
N
Nicole • couple • au
10
Beautiful property with some fun and quirky features.
Pros:

Amazing, eccentric and charming property. Bed was most comfortable of our whole three week NZ trip. Just brilliant. Luxurious bathroom with excellent heating. Wonderful friendly staff. Absolutely wonderful. Short 15 minute drive into central Rotorua. Plenty of parking. Loved the quirky design of the building.

Cons:

Nothing. Only wished we could have stayed longer.

2026-08-13 • via Nuitee
D
Dong • family_with_children • nz
8
2026-08-13 • via Nuitee