Hotel Goldener Stern - Self check-in

Hotels
7.9 (1239 reviews)
35 Burgerstrasse , Luzern , ch

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Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Public transport tickets
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Value for money
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
6.98
Multiple reviews noted issues with mold and cleanliness in the bathrooms.
Service
7.95
Some guests had issues with responsiveness and check-in, but generally acceptable.
Location
9.49
Consistently praised for its perfect location near attractions and transportation.
Room Quality
7.44
Rooms were comfortable and well-equipped, with some negative feedback on cleanliness.
Amenities
7.47
No dining onsite but good self-check-in; options for brunch nearby.
Value for Money
8.43
Good price/quality ratio according to several reviews.
Food and Beverage
6.98
Limited food options onsite, with some reviews mentioning it negatively.
Overall Experience
8.45
Guests had a generally positive experience with both mentioned pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:40

Property Description

Central Location in Luzern
Hotel Goldener Stern - contactless check-in is perfectly located in the heart of Luzern, making it convenient for guests to explore the city and visit popular attractions.

Modern Amenities and Comfort
Each room at the hotel is well-equipped with a desk, flat-screen TV, private bathroom, and cozy bed linens. Guests can also enjoy free WiFi throughout the property and unwind at the on-site bar.

Near Major Attractions
Situated in the charming Old Town district, our hotel is just a short distance from must-see landmarks such as the KKL Culture and Convention Centre, Chapel Bridge, and the iconic Lion Monument.

Book your stay at Hotel Goldener Stern - contactless check-in for a memorable experience in Luzern.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1239 reviews
Cleanliness: 6.98
Service: 7.95
Location: 9.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 6.98
Overall Experience: 8.45
M
Manuel • solo_traveller • es
9
2026-05-02 • via Nuitee
G
giorgio • solo_traveller • it
6
Cons:

Smelly elevator

2026-05-01 • via Nuitee
E
Elin • extended_group • se
9
Pros:

Bra läge, fint rum. Trevlig nyöppnad restaurang.

Cons:

Väldigt lyhört. Gick ej att stänga badrumsdörren.

2026-05-01 • via Nuitee
Y
Yuri • solo_traveller • us
5
Pros:

Nice location

Cons:

Uncomfortable self check in

2026-04-30 • via Nuitee
J
Jackie • couple • us
9
Pros:

Location was great, rooms were clean and comfortable.

Cons:

Took a bit to get the access code for the rooms via email, but that could have been an internet issue.

2026-04-29 • via Nuitee
W
Wouter • solo_traveller • za
9
2026-04-29 • via Nuitee
M
Martin • couple • ch
8
Cons:

Die Nasszelle hat noch Luft nach oben

2026-04-27 • via Nuitee
K
Khyati • solo_traveller • in
6
Pros:

Location, staff

Cons:

I had to wait for 2hrs outside the room to get the room entry code and that was frustrating.

2026-04-27 • via Nuitee
Y
Yuwen • couple • tw
10
2026-04-26 • via Nuitee
L
Luis • couple • cr
10
Confort
Pros:

Comodidad, ubicación

Cons:

Todo ok, quizá el ascensor muy pequeño pero en casi todos los hoteles de Europa son parecidos

2026-04-25 • via Nuitee
S
Sergio • couple • br
10
Pros:

Ótima localização

2026-04-25 • via Nuitee
C
Chee Ban • couple • my
8
Pleasant
Pros:

Distance to Luzern Bahnhof & bahnhofquai

Cons:

Nothing really

2026-04-24 • via Nuitee
D
Dario • couple • ch
9
2026-04-22 • via Nuitee
I
IAGO • couple • br
10
Maravilhosa
Pros:

Tudo muito limpo e organizado, conforto térmico excelente.

2026-04-22 • via Nuitee
S
Scott • couple • au
8
Pros:

Location was great

Cons:

Pillows and the shower head was squirting everywhere
The shower door kept jamming

2026-04-19 • via Nuitee
C
Catherine • couple • gb
10
2026-04-16 • via Nuitee
M
Marie • solo_traveller • fr
8
Pros:

Bien situé dans la vieille ville

Cons:

Un peu bruyant

2026-04-16 • via Nuitee
M
McKenna • couple • us
8
2026-04-15 • via Nuitee
E
Edith • family_with_children • ar
7
2026-04-13 • via Nuitee
K
Katarina • couple • rs
10
Pros:

Everything was wonderful. Hotel is very close to city centre, clean, easy to aproach.
Experience is 10/10!
You should definitely stay at this hotel in Lucerne!

2026-04-12 • via Nuitee