Hotel Goldener Stern - Self check-in

Hotels
7.9 (1389 reviews)
35 Burgerstrasse , Luzern , CH

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Lift / Elevator
Safety deposit box
Bar
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Value for money
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
6.98
Multiple reviews noted issues with mold and cleanliness in the bathrooms.
Service
7.95
Some guests had issues with responsiveness and check-in, but generally acceptable.
Location
9.49
Consistently praised for its perfect location near attractions and transportation.
Room Quality
7.44
Rooms were comfortable and well-equipped, with some negative feedback on cleanliness.
Amenities
7.47
No dining onsite but good self-check-in; options for brunch nearby.
Value for Money
8.43
Good price/quality ratio according to several reviews.
Food and Beverage
6.98
Limited food options onsite, with some reviews mentioning it negatively.
Overall Experience
8.45
Guests had a generally positive experience with both mentioned pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:40

Property Description

Central Location in Luzern
Hotel Goldener Stern - contactless check-in is perfectly located in the heart of Luzern, making it convenient for guests to explore the city and visit popular attractions.

Modern Amenities and Comfort
Each room at the hotel is well-equipped with a desk, flat-screen TV, private bathroom, and cozy bed linens. Guests can also enjoy free WiFi throughout the property and unwind at the on-site bar.

Near Major Attractions
Situated in the charming Old Town district, our hotel is just a short distance from must-see landmarks such as the KKL Culture and Convention Centre, Chapel Bridge, and the iconic Lion Monument.

Book your stay at Hotel Goldener Stern - contactless check-in for a memorable experience in Luzern.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1389 reviews
Cleanliness: 6.98
Service: 7.95
Location: 9.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 6.98
Overall Experience: 8.45
M
marcelolevanteza • solo_traveller • br
9
Pros:

Localização muito boa perto da estação e do cais de barcos, perto do centrinho da cidade também. Praticidade no check-in e check-out, máquina de café, boa cama e chuveiro, boa Internet. Tudo self-service mas bem organizado.

Cons:

Tamanho do quarto, um pouco apertado, mas não desmerece o restante do serviço oferecido.

2026-09-19 • via Nuitee
M
Marianne Faith • couple • ca
10
2026-09-19 • via Nuitee
R
Ruth • solo_traveller • ch
7
2026-09-19 • via Nuitee
T
Tolkyn • extended_group • kz
2
Pros:

Мы бронировали здесь номер приехали поздно с дороги , хотели зайти не могли с персоналом связаться они видимо спали до 2 часов не отвечали нам на сообщ.мы сидели в коридоре через 2 часа ответили потвердили наш бронь потом только зашли.

Cons:

В комнате туалете был ведро полный мусор, ванная комната очень мальенкая

2026-09-18 • via Nuitee
I
Ian • couple • au
8
I have been to Lucerne before, but on in transit and to see more of it. Everywhere you look is beauty. The popular tou
Pros:

Great location for walking around Lucerne, but noticeable was some vagrant people hanging around the park next door. No issues, just a little more vigilant when walking back at night. Very close to river sites, watchtower and lake. Moderate walk to the train station and ferry with suitcases, even ones designed for rougher paths.

Cons:

Room was very basic. Didn’t engage with staff at all. All self serve check in / out,which didn’t bother us, but had more of a hostel vibe than a hotel.

2026-09-17 • via Nuitee
H
Heath • couple • au
10
Was a great area, loved the accommodation and enjoyed having a couple of beers downstairs in the bar area after a big da
Pros:

Great location close to everything, nice and quiet

Cons:

N/a

2026-09-15 • via Nuitee
S
Stefan • extended_group • ch
6
2026-09-14 • via Nuitee
S
Sergio_230 • couple • il
10
Spacy rooms and great location
Pros:

Great location, in the center of the city, clean and spacy rooms.

Cons:

The bathroom may require some renovation in the near future. The pricetag is little bit high.

2026-09-14 • via Nuitee
F
Florian • solo_traveller • ch
4
Ok but not for over 250 CHF!
Pros:

Good location

Cons:

Complicated checkin system, smallish rooms, loudish rooms, just not 'nice', more like a youth hostel than hotel

2026-09-14 • via Nuitee
M
MICHAEL • couple • us
7
Easy check in process, clean room, comfortable bed, in old town
Pros:

It is in the old town area, with many dining options. It had several outlets in bedroom area for charging, room was clean. Easy check in process.

Cons:

Room is very small, small elevator. Very small shower.

2026-09-13 • via Nuitee
K
Kedsada • solo_traveller • th
9
Pros:

Friendly and helpful staff

2026-09-13 • via Nuitee
S
Sontag • solo_traveller • us
8
Pros:

Great location. Clean

Cons:

Very loud and rooms were not sound proof

2026-09-12 • via Nuitee
N
Neide • couple • br
10
Amei 🥰
Pros:

O quarto era muito espaçoso e moderno, com linda e calma vista diurna do jardim e igreja franciscana. Boa cama, bom banho. Apesar dos eventos noturnos no bar, não nos sentimos incomodados. Muito próximo dos maravilhosos: Kapellbrücke, rio Reuss e ruas centrais.

Cons:

Apesar do edifício ser antigo e lindooo, o elevador é super apertado e o depósito de bagagem sem segurança.

2026-09-11 • via Nuitee
M
Maree • couple • au
10
Pros:

Staff were very welcoming and helpful with ideas of where to go in town. The room was small but comfortable and well set up. The air conditioning was most appreciated in the hot wheather. Self checkin was smooth. Breakfast was excellent and served with a friendly smile. Location was very close to the central railway station, old town and river with many restaurants nearby.

2026-09-10 • via Nuitee
C
Caitlyn • couple • au
10
2026-09-09 • via Nuitee
F
Fulvio • solo_traveller • gb
10
Great Staff and Perfect Location
Pros:

Staff was amazing; the guy from breakfast was ultra-friendly with us! The location is more than perfect! And I would stay in the same hotel again in future.

2026-09-08 • via Nuitee
T
Tredrea • family_with_children • au
7
I loved the location and the property was clean.
Pros:

Fabulous location and quiet

Cons:

Very expensive for such a small basic room.

2026-09-07 • via Nuitee
M
Michal • couple • il
10
חופשה משפחתית נפלאה.
Pros:

המיקום, הבריכה, הניקיון, הציוד המגוון. החוויה היתה כאילו אנחנו אורחים בבית.

Cons:

בחום של אוגוסט החום במהלך היום והיעדר מזגנים/ מאווררי תיקרה. יש לציין שהיו מאווררים בחדרים.

2026-09-07 • via Nuitee
K
Kate • couple • au
7
The hotel was easy to get to and to do the self check in. We enjoyed the comfortable bed and light airy room but it was
Pros:

The beds were really comfortable. And the room was nice and clean and light.
Self check in process was easy and straightforward.

Cons:

The room was really small. There wasn’t really anywhere to put our bags and still be able to move around the room.

2026-09-07 • via Nuitee
B
Bärbel • couple • de
7
2026-09-07 • via Nuitee