Hotel Goldener Stern - Self check-in

Hotels
7.9 (1389 reviews)
35 Burgerstrasse , Luzern , CH

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Lift / Elevator
Safety deposit box
Bar
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Value for money
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
6.98
Multiple reviews noted issues with mold and cleanliness in the bathrooms.
Service
7.95
Some guests had issues with responsiveness and check-in, but generally acceptable.
Location
9.49
Consistently praised for its perfect location near attractions and transportation.
Room Quality
7.44
Rooms were comfortable and well-equipped, with some negative feedback on cleanliness.
Amenities
7.47
No dining onsite but good self-check-in; options for brunch nearby.
Value for Money
8.43
Good price/quality ratio according to several reviews.
Food and Beverage
6.98
Limited food options onsite, with some reviews mentioning it negatively.
Overall Experience
8.45
Guests had a generally positive experience with both mentioned pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:40

Property Description

Central Location in Luzern
Hotel Goldener Stern - contactless check-in is perfectly located in the heart of Luzern, making it convenient for guests to explore the city and visit popular attractions.

Modern Amenities and Comfort
Each room at the hotel is well-equipped with a desk, flat-screen TV, private bathroom, and cozy bed linens. Guests can also enjoy free WiFi throughout the property and unwind at the on-site bar.

Near Major Attractions
Situated in the charming Old Town district, our hotel is just a short distance from must-see landmarks such as the KKL Culture and Convention Centre, Chapel Bridge, and the iconic Lion Monument.

Book your stay at Hotel Goldener Stern - contactless check-in for a memorable experience in Luzern.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1389 reviews
Cleanliness: 6.98
Service: 7.95
Location: 9.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 6.98
Overall Experience: 8.45
V
Vooi • extended_group • dk
9
Pleasant and convenient
Pros:

Location close to the Lucerne attractions

Cons:

Cleanliness of the bathroom can be better. Minor moldiness around the shower area.

2026-10-30 • via Nuitee
S
Sylvia • solo_traveller • at
6
Für einen kurzen Aufenthalt und wenn man keinen Wert auf TV legt, zu empfehlen.
Pros:

Die Lage ist sehr gut, zentral und dennoch ruhig. Einrichtung sehr einfach, Bad schon etwas in die Jahre gekommen. Kaffee war sehr gut.

Cons:

Der Fernseher hat nicht funktioniert, selbst wenn funktioniert er nur mit Apps, also keine TV Funktion.

2026-10-29 • via Nuitee
M
Myriam • extended_group • ch
6
Heureusement que c’était une seule nuit
Pros:

L’emplacement

Cons:

La moquette était extrêmement sale et a la salle de bain il y avait une grosse tache ( qui serait parti en lavant ) le Check in online n’a pas fonctionné ( pas de numéro de chambre ni de code pour y entrer )

2026-10-29 • via Nuitee
S
Siddhesh Shukla • solo_traveller • in
8
Its was great staying there,
Pros:

The bar on the ground floor, and their staffs

Cons:

Flexibility with check in check out

2026-10-28 • via Nuitee
C
Constança • extended_group • be
6
Pros:

The location is great and it offers the basic necessities. Staff was nice.

Cons:

The room was extremely small, did not even have a small desk and chair. I also expected it to be a bit more clean - it was not dirty per se, but it wasn't fully clean, and there were also mosquitoes and small bugs (not bed bugs, but still not ideal... See the picture for info).

2026-10-26 • via Nuitee
D
Diana • couple • de
10
Pros:

Die kleinen Details, liebevoll….

2026-10-26 • via Nuitee
M
Mariann • couple • ch
9
2026-10-24 • via Nuitee
S
Shah • couple • in
10
2026-10-20 • via Nuitee
K
Karolina • couple • pl
9
Nice stay
Pros:

The room was well prepared, location is great, 10 min walk from the center.

Cons:

The church right outside the window chimed every hour and every quarter hour, all day and all night. Hotel provided earplugs though, which was great.

2026-10-19 • via Nuitee
C
crxcat1987 • solo_traveller • cn
10
Pros:

位置好，干净整洁

2026-10-18 • via Nuitee
ТЕА • solo_traveller • gb
9
Pros:

Страхотна Локация в града , хубав хотел! Всичко беше много добре.

Cons:

Всичко беше прекрасно, без почистването, явно преди да се настаним, много не беше положила труд камериерката. Най - фрапиращото,беше непочистените лъжици от кафе чашите. Както и други фактори, но всичко друго беше добре.

2026-10-12 • via Nuitee
B
Benjamin • couple • us
6
Was expecting a cleaner room and bathroom for the price.
Pros:

Good location. Short distance to main train station and other sites. Clean laundromat across the street. In room coffee machine and pods provided.

Cons:

The bathroom needs a thorough deep cleaning. There is black mold all over the lower half of the shower tile grout, the shower door tracks, etc. It was difficult to shower in these conditions. There’s also mold in the sink overflow, which faces you when you use it. The toilet brush that’s kept exposed in a receptacle by the toilet was worn out, brownish-black and grossly filthy. It’s hard not to notice in the small bathroom.

The bed is hard, the pillows were just flat, and the carpet was stained in many areas.

2026-10-12 • via Nuitee
S
Stefano • couple • it
8
2026-10-11 • via Nuitee
S
Sanda • solo_traveller • ch
9
2026-10-11 • via Nuitee
E
Eric • family_with_children • ca
9
Roomy, clean and comfortable beds
2026-10-11 • via Nuitee
F
Francesca • extended_group • ch
9
Pros:

Molto centrale, piccolo hotel carino. La colazione al bar della struttura molto buona.

Cons:

Era segnalato che era previsto un check in digitale. Ma tra i diversi codici di accesso… ci abbiamo messo un po’ a capire. Se si viene accolti da persone è comunque più piacevole.

2026-10-11 • via Nuitee
J
Jacqueline • couple • au
8
2026-10-08 • via Nuitee
M
Michela • couple • it
8
Eravamo di passaggio
Pros:

Posizione centrale perfetta per visitare il centro storico molto comoda per chi viaggia con la propria auto perché di fronte all’hotel c’è un ampio parcheggio multi piano.
Stanza carina un po’ piccola ma con due belle finestre sul verde molto tranquilla
The caffè bollitore e nespreaso in camera
Il personale non c’è, self check in self check out self anche l’accesso ad armadio dove prendere cuscino tisana/the etc etc

Cons:

L’assenza di personale rende tutto un po’ strano ma lo si sapeva eravamo di transito ed è stata un’ottima scelta per visitare la città

2026-10-07 • via Nuitee
F
Florian • couple • ch
3
Ok
Pros:

Good location

Cons:

Small and ultra expensive (we paid over 300 francs for one night!), complicated self checkin

2026-10-07 • via Nuitee
C
Christophe • family_with_children • ch
1
Nul
Pros:

Rien

Cons:

Aucun personnel
Impossible d'entrer dans la chambre en arrivant
Seul un robot nous répond

2026-10-07 • via Nuitee