Hilton Garden Inn Brussels Airport

Kevin at front desk gave me a great customer sevice

.

In a nutshell: Modern and clean with friendly staff but some operational failures (shuttle, late rooms, poor room setup).
We had a mixed stay at the Hilton Garden Inn. The hotel looks great with modern green architecture, quiet carpeted hallways, and cool dimmable lighting. Our large family had three rooms, two of them were spacious, clean, and had a comfy king-size bed. Housekeeping was especially friendly (big thanks to the Portuguese lady with the cool hair.) Some front desk staff were helpful, and the waitresses in the restaurant and Moroccan lunch shop guy were very accommodating.
On the downside, the shuttle service advertised only runs in the morning and evening (this wasn’t clearly mentioned.) This caused a lot of inconvenience and we had to pay expensive taxis. Rooms weren’t ready until late, and ours wasn’t next to the kids’ at all, which was not ideal. The rooms felt sparse and echoey with minimal furniture and noisy closet doors. Toilets were very uncomfortable, and the glass walls looked nice but didn’t open onto the wraparound deck. But any guest could access it through the emergency door and walk in front of anyone’s room! Could be a privacy issue.
Key cards kept failing, especially for the laundry rooms, which was frustrating. Breakfast timing was inaccurate, so we missed it!
It also felt a bit boring and incomplete.
Overall, while the hotel has potential and some great staff, the lack of clear communication and poor service follow-through affected our stay.

Súper schönes und neues Hotel in der Nähe des Flughafens Zaventem. Die Zimmer sind sehr schön und geräumig und hochwertig ausgestattet. Betten sind sehr bequem. Das Bad ist ebenfalls sehr schön. Das Hotel bietet einen Flughafentransfer und hat eine Tiefgarage. Das Frühstück ist super, so wie das Restaurant. Alles sehr schön ynd sehr empfehlenswert.

The dinning option was more expensive than the hotel, no microwave in the room.

it was far from shopping, I wish they have a microwave in the room.

O hotel é belíssimo, super moderno e bem decorado. Os quartos são lindos e muito espaçosos a cama é maravilhosa. O pequeno - almoço também super completo. Muito perto do aeroporto. Voltaremos em breve!

I booked a family room for 2 adults and 2 kids. The room is very spacious and clean. The bathroom is as well very clean and modern. The only thing I was disappointed is they didn’t make sure the shampoo bottles etc. were filled before we checked in. I had to call reception for this.

Room was amazing , food was superb

Super mooi hotel, kamer was groot, alles was netjes en schoon. Bedden liggen lekker, fijne badkamer. Ontbijt was prima.
Verder was het wel duidelijk dat ze in de opstart fase zitten. Ook geen haardroger of koffiezet apparaat op de kamer (wel oploskoffie).

Feels like it’s been very recently rennovated and maybe the finishing touches are not all there yet, but the staff and service was excellent. Had an issue, very promptly resolved in a very friendly manner.
Restaurant was very good, again attentive staff and beautifully cooked food. Ill be back, maybe in a month or so on my next trip when they will be in full swing.