Hilton Garden Inn San Jose Airport City Mall

Hotels
•
Hilton Garden Inn
8.5 (2366 reviews)
Francisco J. Orlich Road, , Alajuela City , cr

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Poor food quality
Service inconsistencies

Categories

Cleanliness
8.21
Overall cleanliness was mentioned positively, but with some concerns about the cleanliness of certain food options.
Service
8.88
The staff was described as courteous, but there were significant service failures in some instances.
Location
9.22
The location near the airport and mall was frequently praised.
Room Quality
8.47
Rooms were generally clean, but one review highlighted discomfort with the sofa bed.
Amenities
8.7
Amenities were well-rated, although some guests encountered issues with specific services.
Value for Money
8.16
Some reviews mentioned that the price-quality relationship is not the best, affecting overall value.
Food and Beverage
7.71
Guest reviews noted that the hotel food was disappointing and should be improved.
Overall Experience
8.68
Mixed feelings with some strong positives, but also significant negatives that impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:38

Property Description

Luxurious Accommodation with Convenient Amenities
Located in Río Segundo, just 1 km from Juan Santamaría International Airport, Hilton Garden Inn San Jose Airport City Mall is the perfect choice for travelers seeking comfort and convenience.

Relaxation and Dining Options
Guests can unwind by the outdoor swimming pool, enjoy delicious meals at the on-site restaurant, or sip on refreshing drinks at the bar. The terrace offers a serene spot to enjoy the mountain view while savoring a drink.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, guests can expect top-notch service throughout their stay. Don't miss the chance to experience all that Hilton Garden Inn has to offer.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2366 reviews
Cleanliness: 8.21
Service: 8.88
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
A
Anna • family_with_children • pl
10
Good choice after arrival to Costa Rica
Pros:

Very nice staff, good breakfast, location close to the airport and next to a city mall, nice swimming pool

Cons:

We received 2 towels for 4 people.

2026-06-27 • via Nuitee
A
Anna • family_with_children • pl
10
2026-06-27 • via Nuitee
K
Karen • solo_traveller • cr
1
2026-06-27 • via Nuitee
I
Ivana • solo_traveller • nl
8
2026-06-26 • via Nuitee
L
Laura • solo_traveller • br
10
2026-06-26 • via Nuitee
D
Derek • family_with_children • ca
10
2026-06-26 • via Nuitee
A
A • couple • no
8
2026-06-26 • via Nuitee
I
Irene • couple • cr
8
Always a good choice if you need to have an easy acccesible to airport location.
Pros:

Location - attached to city center mall and super close to airport. I had an early am flight and still needed to pick up a couple of things for my trip. This hotel allowed me to accomplish both without adding extra cost, planning or stress.

Cons:

I generally stay only 1 night. I’m not sure what’s not to like. It’s more expensive than others in the area but justified for the location. It’s a little tricky to enter the parking lot if you’re not familiar with the streets.

2026-06-25 • via Nuitee
R
Raul Estuardo • solo_traveller • gt
10
2026-06-24 • via Nuitee
R
Ruthann • family_with_children • se
10
Easy place to stay near the airport. Good value.
Pros:

Close to airport, nice staff, good breakfast, gym and pool and easy access to the mall

2026-06-24 • via Nuitee
F
Fabián • solo_traveller • cr
9
2026-06-23 • via Nuitee
M
Maria • couple • us
7
Too short
Pros:

My stay was long enough to have an opinion. I only stayed for one night

Cons:

I had a difficult time working the elevators at first. Nobody informed me that the keycard must bee used to operate the elevator

2026-06-23 • via Nuitee
K
Kaya • family_with_children • nl
8
Pros:

Very close to the airport with reliable shuttle and friendly staff

2026-06-23 • via Nuitee
B
Bethan • couple • gb
8
Good location for the airport
Pros:

Good location for the airport including free transfer

Cons:

Breakfast was a bit average but fine

2026-06-22 • via Nuitee
G
Gabriela • solo_traveller • mx
9
2026-06-22 • via Nuitee
P
Patric • couple • de
5
Pros:

Gutes Flughafen Hotel

Cons:

Waren im 10 Stock, direkt unter den Klimaanlagen auf dem Dach. Eine erholsame Nacht war es nicht!

2026-06-22 • via Nuitee
G
Gabriela • family_with_children • cr
7
Pros:

La ubicación

Cons:

La relación precio valor . La noche muy costosa para lo que ofrece , la habitación se escucha todo muchísimo ruido las dos. Noches no descansamos bien .

2026-06-22 • via Nuitee
V
Vero • couple • ar
9
2026-06-21 • via Nuitee
R
Ravit • extended_group • il
9
Pros:

מיקום. חדר. ניקיון. קירבה לקניון

Cons:

רועש מאוד, איש השרות היה עוין.

2026-06-21 • via Nuitee
M
Marat • solo_traveller • cr
8
Pros:

I actually love it and stay here all the time when I have a night in SJ

Cons:

It’s a room for $200 / night and you have to buy toothpaste separately. Not cool

2026-06-21 • via Nuitee