Hilton Garden Inn San Jose Airport City Mall

Hotels
•
Hilton Garden Inn
8.5 (2156 reviews)
Francisco J. Orlich Road, , Alajuela City , cr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Poor food quality
Service inconsistencies

Categories

Cleanliness
8.21
Overall cleanliness was mentioned positively, but with some concerns about the cleanliness of certain food options.
Service
8.88
The staff was described as courteous, but there were significant service failures in some instances.
Location
9.22
The location near the airport and mall was frequently praised.
Room Quality
8.47
Rooms were generally clean, but one review highlighted discomfort with the sofa bed.
Amenities
8.7
Amenities were well-rated, although some guests encountered issues with specific services.
Value for Money
8.16
Some reviews mentioned that the price-quality relationship is not the best, affecting overall value.
Food and Beverage
7.71
Guest reviews noted that the hotel food was disappointing and should be improved.
Overall Experience
8.68
Mixed feelings with some strong positives, but also significant negatives that impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:38

Property Description

Luxurious Accommodation with Convenient Amenities
Located in Río Segundo, just 1 km from Juan Santamaría International Airport, Hilton Garden Inn San Jose Airport City Mall is the perfect choice for travelers seeking comfort and convenience.

Relaxation and Dining Options
Guests can unwind by the outdoor swimming pool, enjoy delicious meals at the on-site restaurant, or sip on refreshing drinks at the bar. The terrace offers a serene spot to enjoy the mountain view while savoring a drink.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, guests can expect top-notch service throughout their stay. Don't miss the chance to experience all that Hilton Garden Inn has to offer.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2156 reviews
Cleanliness: 8.21
Service: 8.88
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
F
Farmer • family_with_children • us
10
2026-04-11 • via Nuitee
N
Nadia Guadalupe • extended_group • mx
10
Pros:

Cómodo y limpio, rico desayuno. Atención del personal

Cons:

Nada

2026-04-09 • via Nuitee
D
David • family_with_children • us
9
Pros:

If you need to catch the early morning flights out, this is the best place. 330 am shuttle...3 minute drive. easy.
Clean hotel is always Important, and this hotel was clean and tidy.

2026-04-09 • via Nuitee
H
hans • solo_traveller • be
8
Cons:

Airport shuttle wait time was too long - and more than 30 minutes.

2026-04-09 • via Nuitee
J
James • solo_traveller • us
8
Pros:

Really nice and really convenient

2026-04-09 • via Nuitee
R
Ruth • couple • gb
9
Ideal location and great staff and facilities
Pros:

All hotel facilities were excellent, particularly nice pool, very convenient for the airport and an easy Uber into San Jose. Also City Mall next door very handy.

Cons:

N/A

2026-04-08 • via Nuitee
B
bartolec • family_with_children • hr
8
Clean and comfortable
Pros:

Great location if you need to be close to the airport. Clean and comfortable.

2026-04-08 • via Nuitee
I
Ian • family_with_children • gb
10
2026-04-08 • via Nuitee
P
Patrick • couple • fr
8
Pros:

emplacement idéal près de l'aeroport, belle chambre propre et salle de bain moderne. Très bon petit déjeuner servi en buffet. Accès direct au Mall avec beaucoup de restauration. Shuttle a très bien fonctionné mais attention il attendait quelques mètres plus loins que l'emplacement indiqué à l'aéroport

Cons:

Le lit queen était en fait un lit double donc assez étroit. Nous étions au dernier étage, la clim ou autre je pense situé sur le toit était extrêmement bruyant. Pour une nouvelle construction c'est très mal insonorisé

2026-04-08 • via Nuitee
I
Ian • family_with_children • gb
10
2026-04-08 • via Nuitee
A
Amy • family_with_children • us
10
I had a great stay and was very comfortable.
Pros:

Amazing staff, love the amenities, great coffee. Enjoyed being right by the mall. It was really close to the airport.

Cons:

N/A

2026-04-08 • via Nuitee
S
Sapir • couple • nl
9
2026-04-08 • via Nuitee
M
Monica • couple • gb
2
I have written to the management and nothing has been done
Pros:

I received a parking ticket whilst dropping off my client to the hotel.
I will never use this hotel again!

Cons:

I received a parking ticket whilst dropping off my client to the hotel.
I will never use this hotel again!

2026-04-07 • via Nuitee
C
Cosi • solo_traveller • ch
10
2026-04-07 • via Nuitee
R
Rebeca • extended_group • us
8
Great for a quick stop flying in/out of San Jose Airport
Pros:

Lots of perks! This was a quick stay before an early flight and it was a great experience. The front desk helped me schedule the early shuttle pick-up to make sure I made it to the airport at the time I requested, the hotel being attached to the mall was a plus to walk around and find something for dinner, and the room had a great view for sunrise. I would have loved to use the other included amenities (pool, gym, included breakfast), next time!

2026-04-07 • via Nuitee
L
Leslie • couple • us
8
2026-04-07 • via Nuitee
Z
Zaira Anaid • family_with_children • mx
8
Pros:

muy buena ubicación

2026-04-07 • via Nuitee
I
igoris • solo_traveller • lt
8
2026-04-07 • via Nuitee
O
Olivier • solo_traveller • fr
1
Pros:

Accueil execrable, nous n’avons pas eu la chambre souhaitée. La réceptionniste a refusé le remboursement dans un premier temps. Tout a été très désagréable.

2026-04-07 • via Nuitee
J
JOSE MANUEL • couple • cr
10
Pros:

Trato muy amable del staff, habitaciones aseadas y el suttle service es un gran extra

2026-04-06 • via Nuitee