Hilton Garden Inn San Jose Airport City Mall

Hotels
•
Hilton Garden Inn
8.5 (2503 reviews)
Francisco J. Orlich Road, , Alajuela City , CR
+506 4052 2300

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Poor food quality
Service inconsistencies

Categories

Cleanliness
8.21
Overall cleanliness was mentioned positively, but with some concerns about the cleanliness of certain food options.
Service
8.88
The staff was described as courteous, but there were significant service failures in some instances.
Location
9.22
The location near the airport and mall was frequently praised.
Room Quality
8.47
Rooms were generally clean, but one review highlighted discomfort with the sofa bed.
Amenities
8.7
Amenities were well-rated, although some guests encountered issues with specific services.
Value for Money
8.16
Some reviews mentioned that the price-quality relationship is not the best, affecting overall value.
Food and Beverage
7.71
Guest reviews noted that the hotel food was disappointing and should be improved.
Overall Experience
8.68
Mixed feelings with some strong positives, but also significant negatives that impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:38

Property Description

Luxurious Accommodation with Convenient Amenities
Located in Río Segundo, just 1 km from Juan Santamaría International Airport, Hilton Garden Inn San Jose Airport City Mall is the perfect choice for travelers seeking comfort and convenience.

Relaxation and Dining Options
Guests can unwind by the outdoor swimming pool, enjoy delicious meals at the on-site restaurant, or sip on refreshing drinks at the bar. The terrace offers a serene spot to enjoy the mountain view while savoring a drink.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, guests can expect top-notch service throughout their stay. Don't miss the chance to experience all that Hilton Garden Inn has to offer.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Location

Guest Reviews

8.5
Based on 2503 reviews
Cleanliness: 8.21
Service: 8.88
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
T
Tony • couple • gb
10
Very good stay near airport and mall
Pros:

Clean healpful staff. Near airport and large shopping mall

2026-10-31 • via Nuitee
A
Aline • couple • ch
10
2026-10-31 • via Nuitee
J
Jose • extended_group • hn
7
Placentera
Pros:

Bien ubicado y limpio

Cons:

El trato de restaurante debería mejorar , yo estuve al hora del desayuno

2026-10-31 • via Nuitee
A
Angelina • solo_traveller • de
10
2026-10-31 • via Nuitee
D
Damaris Jael • couple • us
10
2026-10-31 • via Nuitee
C
Carolina • couple • cr
8
2026-10-31 • via Nuitee
A
Alex • family_with_children • be
5
Cons:

Very noisy

2026-10-30 • via Nuitee
J
Julio • solo_traveller • es
8
2026-10-29 • via Nuitee
P
Philipp • couple • at
9
Pros:

Lage und Shuttel zum Flughafen

Cons:

Frühstück Bugget wurde um halb neun nicht mehr aufgefüllt

2026-10-29 • via Nuitee
D
david • couple • gb
6
2026-10-29 • via Nuitee
L
Lua • couple • cr
10
2026-10-29 • via Nuitee
E
Eva • solo_traveller • ch
10
2026-10-29 • via Nuitee
M
MARY ANN • couple • gt
10
Pros:

Comodidad de la habitación, amabilidad del personal

2026-10-29 • via Nuitee
R
Ron • extended_group • nl
8
2026-10-28 • via Nuitee
J
JOSE MANUEL • couple • cr
10
Pros:

El suttle service al aeropuerto

Cons:

Comidas y bebidas realmente caras

2026-10-28 • via Nuitee
I
Igor • couple • ua
10
2026-10-27 • via Nuitee
M
Melanie • couple • nl
9
Relaxing
Pros:

Location was great!

2026-10-27 • via Nuitee
B
bartolec • solo_traveller • hr
7
Convenient location
Pros:

I stayed at this hotel many times since its convenient location if you are catching a flight. It’s clean and spacious with good facilities and free airport shuttle.

Cons:

My room was mountain view which means facing main highway and it was noisy from the trucks passing by all night long. Impossible to sleep. Unfortunately no other room was available at night, although when booking I put the request for quiet room knowing the situation.

2026-10-27 • via Nuitee
M
Mark • solo_traveller • us
8
2026-10-25 • via Nuitee
E
Elena • solo_traveller • es
10
Lujo cerca del aeropuerto
Pros:

Hotel muy buen. Acorde con su categoría. Óptimo para estancias cortas, muy cerca del aeropuerto

Cons:

Nada

2026-10-24 • via Nuitee