Hilton Garden Inn San Jose Airport City Mall

Hotels
•
Hilton Garden Inn
8.5 (2264 reviews)
Francisco J. Orlich Road, , Alajuela City , cr

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Poor food quality
Service inconsistencies

Categories

Cleanliness
8.21
Overall cleanliness was mentioned positively, but with some concerns about the cleanliness of certain food options.
Service
8.88
The staff was described as courteous, but there were significant service failures in some instances.
Location
9.22
The location near the airport and mall was frequently praised.
Room Quality
8.47
Rooms were generally clean, but one review highlighted discomfort with the sofa bed.
Amenities
8.7
Amenities were well-rated, although some guests encountered issues with specific services.
Value for Money
8.16
Some reviews mentioned that the price-quality relationship is not the best, affecting overall value.
Food and Beverage
7.71
Guest reviews noted that the hotel food was disappointing and should be improved.
Overall Experience
8.68
Mixed feelings with some strong positives, but also significant negatives that impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:38

Property Description

Luxurious Accommodation with Convenient Amenities
Located in Río Segundo, just 1 km from Juan Santamaría International Airport, Hilton Garden Inn San Jose Airport City Mall is the perfect choice for travelers seeking comfort and convenience.

Relaxation and Dining Options
Guests can unwind by the outdoor swimming pool, enjoy delicious meals at the on-site restaurant, or sip on refreshing drinks at the bar. The terrace offers a serene spot to enjoy the mountain view while savoring a drink.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, guests can expect top-notch service throughout their stay. Don't miss the chance to experience all that Hilton Garden Inn has to offer.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2264 reviews
Cleanliness: 8.21
Service: 8.88
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
J
Julie • couple • us
9
Convenient overnight stay
Pros:

Very close to the airport!

Cons:

Check in took a little while. The restaurant food could be better.

2026-05-02 • via Nuitee
P
Paul • family_with_children • nl
8
Good for a quick stay before or after a long trip because of its location to the airport
Pros:

The pool is nice, indeed a bit windy but good view and the hotel is handy located vs the airport and car rental places

Cons:

The breakfast wasn’t the best

2026-05-02 • via Nuitee
A
Allan Javier • couple • hn
10
Pros:

Close to the airport, clean

Cons:

None

2026-05-01 • via Nuitee
M
Miguel • couple • es
9
Buen alojamiento excelente desayuno
Pros:

Proximidad aeropuerto

Cons:

Un poco ruidoso por la noche por la proximidad a la carretera

2026-05-01 • via Nuitee
J
Jacques • solo_traveller • br
10
Pros:

Localização junto com acesso interno ao Citymall

2026-05-01 • via Nuitee
J
joshua • solo_traveller • nl
9
Pros:

Fijn hotel, shuttle service is prettig na een lange reis. Wij moesten wel een poosje wachten. We hadden de vorige waarschijnlijk nét gemist.

We hebben s morgens vroeg even heerlijk gezwommen voordat we gingen uitchecken.

De mall is erg dichtbij

Cons:

Ik had iets meer van het ontbijt verwacht, maar waarschijnlijk zijn wij in Europa gewoon verwend

2026-05-01 • via Nuitee
J
Janita Danielle • solo_traveller • ca
10
Comfortable Accomodations Before Starting My Costa Rican Adventure
Pros:

Friendly staff, clean

Cons:

High price like the other airport hotels, but I had no choice to stay here before continuing my travels.

2026-04-30 • via Nuitee
M
Marin • couple • us
10
Amazing happy staff with easy access to Alajuela's shopping mall.
Pros:

Is a newer property that other hotels in the area that offer free and frequent shuttle service to the airport. With the constant closures and saturation of main highway from down town San José, is a great place to expend your last night in the country the night before your flight.

2026-04-30 • via Nuitee
I
Irasema • family_with_children • mx
10
Nos vamos felices de Costa Rica
Pros:

Fue el ultimo hotel que nos quedamos antes de partir de la Costa Rica y la verdad nos llevamos una muy buena experiencia. Desde la limpieza, el trato del personal, la comida, estar a un lado del centro comercial y lo mejor muy cerca del aeropuerto. Definitivamente lo recomiendo 100%

Cons:

No hay algo que no me haya gustado. Todo estuvo perfecto ni el ruido de los aviones se escucha. Asi que no puedo poner una mala calificacion en este aspecto.

2026-04-29 • via Nuitee
V
Van Dine • couple • us
10
Short, but great stay!
Pros:

It’s very clean, comfortable, and the staff is pleasant and professional.

Cons:

I didn't dislike anything

2026-04-29 • via Nuitee
B
Benoit • solo_traveller • re
8
Pros:

L accueil et l emplacement

Cons:

Le lit trop petit

2026-04-29 • via Nuitee
V
Veronika • couple • ch
10
2026-04-28 • via Nuitee
E
Eric • solo_traveller • gp
8
Pros:

Localisation
Airport et mall

Cons:

Perfect for one transit night

2026-04-27 • via Nuitee
R
Regina • family_with_children • it
7
2026-04-26 • via Nuitee
W
William • solo_traveller • us
9
Good location for flights.
Pros:

Good location for flying out of San Jose. Free shuttle to airport at regular intervals. Nice breakfast with made to order eggs. Also, linked to the mall which is good for a quick browse.

2026-04-26 • via Nuitee
M
Marta • family_with_children • pt
8
2026-04-26 • via Nuitee
L
Lúcia • solo_traveller • br
10
Pros:

Localizacao

Cons:

O mesmo cartao de acesso do meu quarto abrir outro quarto

2026-04-25 • via Nuitee
L
Lars Tobias • solo_traveller • no
10
2026-04-25 • via Nuitee
J
Jessica • solo_traveller • us
7
2026-04-25 • via Nuitee
G
Giuliana • extended_group • ar
9
2026-04-25 • via Nuitee