Hilton Garden Inn San Jose Airport City Mall

Hotels
•
Hilton Garden Inn
8.5 (2041 reviews)
Francisco J. Orlich Road, , Alajuela City , cr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Poor food quality
Service inconsistencies

Categories

Cleanliness
8.21
Overall cleanliness was mentioned positively, but with some concerns about the cleanliness of certain food options.
Service
8.88
The staff was described as courteous, but there were significant service failures in some instances.
Location
9.22
The location near the airport and mall was frequently praised.
Room Quality
8.47
Rooms were generally clean, but one review highlighted discomfort with the sofa bed.
Amenities
8.7
Amenities were well-rated, although some guests encountered issues with specific services.
Value for Money
8.16
Some reviews mentioned that the price-quality relationship is not the best, affecting overall value.
Food and Beverage
7.71
Guest reviews noted that the hotel food was disappointing and should be improved.
Overall Experience
8.68
Mixed feelings with some strong positives, but also significant negatives that impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:38

Property Description

Luxurious Accommodation with Convenient Amenities
Located in Río Segundo, just 1 km from Juan Santamaría International Airport, Hilton Garden Inn San Jose Airport City Mall is the perfect choice for travelers seeking comfort and convenience.

Relaxation and Dining Options
Guests can unwind by the outdoor swimming pool, enjoy delicious meals at the on-site restaurant, or sip on refreshing drinks at the bar. The terrace offers a serene spot to enjoy the mountain view while savoring a drink.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, guests can expect top-notch service throughout their stay. Don't miss the chance to experience all that Hilton Garden Inn has to offer.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2041 reviews
Cleanliness: 8.21
Service: 8.88
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
C
Catalina • solo_traveller • co
9
2026-02-28 • via Nuitee
W
Wolfgang • solo_traveller • at
10
Pros:

Sehr nah zum Flughafen und zu den Mietwagenfirmen;; sehr gutes Frühstück und kostenloser Shuttle zum Flughafen

2026-02-28 • via Nuitee
C
Christine • couple • de
5
Kein Hilton Erlebis
Pros:

Nähe zum Flughafen

Cons:

Extrem laut. Obwohl wir im 10 Stock waren, externer Verkehrslärm die ganze Nacht, da schlechte Fenster

2026-02-28 • via Nuitee
J
John • family_with_children • nl
8
2026-02-28 • via Nuitee
J
Joan E. • family_with_children • gb
10
2026-02-27 • via Nuitee
T
Tatiana • family_with_children • fr
9
Très pratique à côté de l’aéroport
Pros:

Le parking est très pratique. Le petit déjeuner est excellent! Le personnel est très aimable. La vue est sympa. La petite piscine.

Cons:

Il n’y a pas de savon dans la salle de bain.

2026-02-26 • via Nuitee
V
Victoriano • extended_group • es
10
Pros:

La buena ubicación, cerca del aeropuerto y del gran centro comercial con todas las comodidades...
Gran desayuno y lo mejor de todo, el traslado gratuito hacia el aeropuerto.

2026-02-26 • via Nuitee
R
Richard • solo_traveller • se
7
Pros:

Location

Cons:

Noise from cars

2026-02-25 • via Nuitee
C
Christine • couple • de
9
Perfekt für die erste Nacht in Costa Roca
Pros:

Gute Lage zum Airport, sehr schöne, komfortable Zimmer, tolles und reichhaltiges Frühstück

2026-02-25 • via Nuitee
F
Fredrik • solo_traveller • se
7
2026-02-25 • via Nuitee
M
Marc • family_with_children • ca
7
2026-02-24 • via Nuitee
M
Melissa • extended_group • de
7
Cons:

Teppich Boden für die Koffer ist sehr ungeschickt

2026-02-24 • via Nuitee
M
Marcelo • extended_group • cl
9
Pros:

Ubicación

Cons:

No contaba con frigobar

2026-02-24 • via Nuitee
S
Shabnam • extended_group • ca
8
Cons:

Pool area was freezing

2026-02-23 • via Nuitee
P
Patrick • family_with_children • ch
7
2026-02-23 • via Nuitee
J
Jorge • extended_group • cr
10
2026-02-23 • via Nuitee
E
Eva • family_with_children • se
10
Pros:

Väldigt fint hotell och mycket fräscht. Stora rymliga rum, skön säng samt fräscht badrum och mycket välstädat.

2026-02-23 • via Nuitee
T
Tarditti • family_with_children • ar
6
2026-02-23 • via Nuitee
C
Carissa • couple • us
8
Pros:

Great location near the airport

2026-02-22 • via Nuitee
L
Lucía • couple • es
10
Perfecto para el último descanso antes de volar
Pros:

Muy cerca del aeropuerto, está en el mismo centro comercial, todo muy amplio y limpio. Desayuno rico y personal muy amable. Tiene un bus con servicio al aeropuerto cada 30min.

2026-02-22 • via Nuitee