Facilities

Free breakfast
Fitness facilities
Front entrance ramp
Proposal/romance packages available
Hot springs nearby
Free WiFi
Terrace
Concierge service
Wheelchair accessible
Fitness facilities
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Large and modern rooms
Beautiful surroundings
Great staff
Cons:
Limited parking
Expensive breakfast
Lack of spa services
Room maintenance issues
Lack of views in some rooms

Categories

Cleanliness
8.5
Guests consistently praised the cleanliness of the hotel.
Service
8.3
Staff friendliness and service quality were generally well-received, with a few complaints about room cleaning service.
Location
7.4
The hotel's location was appreciated by guests, although some found it too far from town and tour pickup points.
Room Quality
7.6
Spacious rooms with modern amenities were highlighted, but some guests mentioned the lack of personal touch and views in the rooms.
Amenities
7.8
Guests enjoyed the amenities provided, such as swimming pools and hot springs, but felt there could be more variety and personalization.
Value for Money
7.1
Mixed feedback on the value for money, with some guests finding it reasonable for the services offered while others felt it was lacking.
Food and Beverage
7.5
Breakfast and restaurant services received positive feedback overall, although some guests wanted more variety and better room amenities.
Overall Experience
8.1
Most guests had a positive overall experience and appreciated the staff's efforts, while some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-26 23:15

Property Description

Recreation Opportunities: Enjoy the outdoor pool and fitness center at Serenity Hotel & Villas, perfect for relaxation and staying active during your stay. Convenient Amenities: Benefit from complimentary wireless internet, concierge services, and a buffet breakfast to start your day right. Home Away From Home: Unwind in air-conditioned rooms with Smart TVs and complimentary minibar items, ensuring maximum comfort during your visit. Visit Serenity Hotel & Villas in Peñas Blancas for a serene mountain retreat near popular attractions like La Altura Viewpoint and Children's Eternal Rainforest. Find your tranquility here.

Important information:

* Pool access available from 7:00 AM to 8:00 PM.
* Children may not be eligible for complimentary breakfast.
* No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

Cleanliness: 8.5
Service: 8.3
Location: 7.4
Room Quality: 7.6
Amenities: 7.8
Value for Money: 7.1
Food and Beverage: 7.5
Overall Experience: 8.1
A
Abigail • family
10
Pros:

The property was as described. Breakfast was 3 different choices daily with fruit. It’s all very tasty. Our room was quite spacious and I honestly enjoyed that style although some
Complained a waste of Space. We also had a daily inclusive access to a hot spring 0.7 miles away. Enrique was our primary host who was attentive and accommodating.

2025-03-31 • via Nuitee
R
Ricardo
10
Natureza
Pros:

Estadia maravilhosa e acolhedora.

Recebemos um atendimento carinhoso da Agile e das mulheres do café da manhã.

Foi uma experiência top

2025-03-21 • via Nuitee
D
Dipika
10
Exceptional
Pros:

Very big, clean rooms, bed was also very good, exceeded our expectations
I would recommend this place very highly

2025-01-14 • via Nuitee
J
Johnson • family
10
Pros:

We liked their breakfasts. The room was humongous and a lot of empty space, having a couch or sofa around would have been more convenient for the guests to sit and enjoy the space.

2025-01-03 • via Nuitee
A
Alexander • partner
10
Pros:

El lugar es excelente y las instalaciones muy comodas. Es necesario tener disponible tomacorriente en el baño pues no habia. Tambien instalar otro espejo en la habitación.

2024-10-21 • via Nuitee
D
D
10
Pros:

Very large room size. Very clean room and facility. Great breakfast and even better service and people. Felt extremely safe and plentiful parking

2024-08-12 • via Nuitee
P
Pilar
10
Pros:

Excellent service 10/10 . I dont have enough stars to give to this hotel . Room and bathroom are big and comfortable . If I ever come back to Costa Rica I will stay here.

2024-07-30 • via Nuitee
O
Oneisha • family
8
Pros:

Good experience.

2024-07-25 • via Nuitee
E
Elsa • family
10
Pros:

Chachagua hotel was beautiful and spacious. The rooms were way more than expected. Hospitality was wonderful also. We arrived early and were allowed to check-in. There is an area behind the hotel that you can walk & enjoy the view and/or pick coconuts.

2024-03-07 • via Nuitee
R
RAFAEL LUIZ
10
Voltaria com certeza
Pros:

Deu um probleminha na chegada em que o quarto que reservei era com frigobar e estava sem. Prontamente o pessoal responsável me deu um upgrade para um quarto muito melhor com geladeira, cozinha, maior e mais confortável sem me cobrar nada a mais. O distanciamento de La Fortuna achei até ótimo visto que por lá é uma cidade que não me agradou em termos desde alimentação até a receptividade. Nos mercados por exemplo, alguns não aceitam notas de 100 dólares. Sim, te deixam fazer todas as compras e na hora do caixa te avisam que não aceitam. Fora o fato de restaurantes comuns cobrarem um absurdo por comida ruim. Então, essa opção com cozinha ficou perfeita para nós, pois podemos preparar nossas próprias refeições e ficar em um ponto estratégico para nossos passeios. Além de ser tudo bem novinho. Adoramos e voltaríamos com toda certeza.

2024-02-12 • via Nuitee
L
Lillian • partner
10
Pros:

This property is beautiful and well maintained. The room was clean and the staff friendly. This is the most comfortable hotel we have been to during our stay in Costa Rica and you can’t beat the price!

2024-01-21 • via Nuitee
F
Francisco • family
10
Pros:

Muy buena opción en la zona

2023-12-11 • via Nuitee