Hotel La Serena - Caja Los Andes

Hotels
8.8 (1216 reviews)
661 Los Nísperos , La Serena , cl

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Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly and attentive staff
Good location
Comfortable rooms
Cons:
Pool maintenance issues
Missing amenities in rooms

Categories

Cleanliness
8.75
The hotel is noted as clean and well-maintained, despite some minor issues mentioned.
Service
9.25
Staff is consistently described as friendly and attentive, contributing positively to the experience.
Location
9.25
The hotel's location is praised for easy accessibility and proximity to attractions.
Room Quality
8.75
Rooms are spacious and comfortable, though some comments suggest minor upgrades are needed.
Amenities
8.25
Some amenities are lacking, such as maintenance issues with the pool and missing items in the room.
Value for Money
8.25
General sentiment reflects good value, but suggestions for improvement indicate room for enhancement.
Food and Beverage
8.75
Breakfast and overall food quality receive positive feedback, though some guests suggest more variety.
Overall Experience
9.15
Guests generally express satisfaction with their stay, highlighting positive experiences despite minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:17

Property Description

Luxurious Amenities: Hotel y Departamentos La Serena - Caja Los Andes offers a seasonal outdoor swimming pool, fitness centre, indoor pool, sauna, and a bar for guests to unwind and relax.

Entertainment Options: Guests can enjoy billiards, table tennis, and tennis within the hotel premises, providing ample entertainment opportunities during their stay.

Convenient Location: Situated just 400 meters from Playa Los Fuertes, with popular attractions like El Faro Beach and La Serena Lighthouse nearby, Hotel y Departamentos La Serena - Caja Los Andes offers a prime location for guests to explore the city.

Book your stay at Hotel y Departamentos La Serena - Caja Los Andes now for a luxurious and entertaining experience in La Serena!

Important information:

Swimming pool: Closed from Sun, Jul 19, 2026 until Sun, Aug 23, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 1216 reviews
Cleanliness: 8.75
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 9.15
D
DANIELA • solo_traveller • cl
9
2026-07-23 • via Nuitee
G
GASTON • solo_traveller • cl
8
Pros:

Habitación y Restaurant

Cons:

Todo bien

2026-07-22 • via Nuitee
G
Gilberto • solo_traveller • cl
9
2026-07-16 • via Nuitee
G
Gilberto • solo_traveller • cl
9
2026-07-16 • via Nuitee
M
Maria • couple • cl
10
2026-07-15 • via Nuitee
L
Luis • solo_traveller • cl
10
2026-07-13 • via Nuitee
J
JAIME RODRIGUEZ LEIVA • solo_traveller • cl
10
Pros:

Extraordinario

Cons:

Camino de acceso desde la carretera

2026-07-09 • via Nuitee
D
Diego • couple • uy
8
Piscina fría
Pros:

La ubicación, atención y el diseño del hotel

Cons:

La piscina en invierno es climatizada pero NO CALIENTE.

2026-07-07 • via Nuitee
I
IVAN • couple • ar
8
We had a good stay at a vonvenient price.
Pros:

The staff, food and ample, confortable and clean rooms.

Cons:

Location and a bit rundown in the public areas

2026-07-03 • via Nuitee
F
Fabrizio • couple • cl
10
Pros:

Cómodo, limpio, y buena ubicación

Cons:

Nada

2026-07-02 • via Nuitee
R
Rodrigo • couple • cl
10
Muy agradable
Pros:

Hermoso el hotel, el estilo muy bonito, la ubicación excelente, el personal muy bien y el balcon precioso

Cons:

No hay wifi en habitación y siento que podría ser mas barato

2026-06-29 • via Nuitee
J
Juan • solo_traveller • cl
9
Una estadía muy grata que se puede repetir muchas veces
Pros:

La cantidad de servicios gratuitos, el sector y las vistas desde los comedores

Cons:

Piscina que decía temperada y que el agua estaba sólo destemplada y que el pasar desde la piscina a las habitaciones hubiese un frío espantoso.

2026-06-26 • via Nuitee
K
Katherine • extended_group • cl
3
Instalaciones antiguas y sin conexión a wifi
Pros:

La ubicación

Cons:

No tenía señal de wifi en la habitación.
La atención en la recepción muy deficiente.
Instalaciones antiguas sin mantención

2026-06-22 • via Nuitee
D
Donoso Tapia • family_with_children • cl
10
2026-06-22 • via Nuitee
J
Javier • solo_traveller • cl
10
2026-06-20 • via Nuitee
E
Eliana Sofia • solo_traveller • cl
9
2026-06-20 • via Nuitee
P
Pacheco • solo_traveller • cl
8
Comentario Maggi
Pros:

Hermoso el hotel, restaurante muy rico, habitaciones muy comodas, fuimos en invierno y no se paso frio.

Cons:

La piscina climatizada estaba helada.

2026-06-20 • via Nuitee
N
Nayareth • solo_traveller • cl
7
2026-06-19 • via Nuitee
F
Fresia • family_with_children • cl
8
2026-06-18 • via Nuitee
D
Daniel Felipe • couple • co
8
Recomendable, si no necesitas wifi en la habitación.
Pros:

La limpieza

Cons:

No hay wifi en las habitaciones. El ascensor es un poco viejo.

2026-06-13 • via Nuitee