Hotel Casa Aure

Hotels
8.9 (1965 reviews)
2712 Compañía de Jesús , Santiago , CL

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Luggage storage
Airport shuttle
Tour desk
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Cozy
Helpful staff
Great location
Friendly service
Cons:
Poor breakfast quality
Room temperature issues
Blood on sheets

Categories

Cleanliness
8.48
Cleanliness was mentioned positively in many reviews but noted issues like poor towel quality and blood on sheets.
Service
9.99
Service received high praise, with descriptions highlighting helpful and friendly staff.
Location
9.49
Most reviews appreciated the central location, although some mentioned nearby areas as degraded.
Room Quality
7.94
Cons about room temperature and lack of air conditioning impacted the rating.
Amenities
8.97
Amenities were acceptable, though breakfast quality varied significantly across reviews.
Value for Money
9.43
Value for money was acknowledged positively but with some reservations related to quality.
Food and Beverage
6.98
Several reviews criticized the low quality and lack of variety in food offerings.
Overall Experience
9.95
Overall experience was largely positive, with many positive mentions despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:29

Property Description

Prime Location in Santiago
Located in the heart of Santiago, Hotel Casa Aure is a stone's throw away from major attractions like Museo de la Memoria Santiago and Museum of Pre-Columbian Art. With convenient access to Santa Lucia Hill, Movistar Arena, and La Chascona, our hotel offers the perfect base for exploring the city.

Comfortable Accommodation
Our guest rooms are designed to provide utmost comfort, featuring flat-screen TVs, private bathrooms with showers, and some even include a balcony for you to enjoy the view. Rest assured, each room is equipped with premium bed linen and towels to make your stay as pleasant as possible.

Convenient Amenities
Enjoy round-the-clock service with our 24-hour front desk, airport transfers, and concierge service. Stay connected with complimentary WiFi throughout the property. Don't miss out on experiencing the vibrant Patio Bellavista and the shopping paradise of Costanera Center just a short distance away. Book your stay at Hotel Casa Aure now for an unforgettable Santiago experience.

Important information:

We are a Hotel embodied in a historic building, with its original façade and details but remodeled for your comfort.

Aure is located in the heart of the Yungay neighborhood, a neighborhood with a very important heritage value and close to many attractions and restaurants. The property is located 98 feet from La Peluquería Francesa, 98 feet from Museo Taller, 1312 feet from Plaza Yungay, 1148 feet from Espacio Gárgola, 2297 feet from Parque Quinta Normal and 2297 feet from the Museum of the Memory of Santiago

Each room has been carefully and uniquely decorated and is equipped with a flat-screen TV. Some rooms at Casa Aure have a balcony and a small living room. The rooms include bed linen, towels and amenities.

Casa Aure serves an à la carte breakfast. Staff at the reception speak English and Spanish and provide practical information about the area and surroundings.

Shuttle service to and from the airport and Tours is provided at an additional cost.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 1965 reviews
Cleanliness: 8.48
Service: 9.99
Location: 9.49
Room Quality: 7.94
Amenities: 8.97
Value for Money: 9.43
Food and Beverage: 6.98
Overall Experience: 9.95
S
Sadayan • couple • my
9
We arrived very early after a 10-hour flight, and our host was incredibly kind and accommodating, allowing us to check i
Pros:

It’s a nice place to stay, the room was clean with everything you need.

2026-10-31 • via Nuitee
G
Guest00 • family_with_children • at
8
Pros:

Nice and beautiful hotel and room, clean, relatively good location (10 min walking to next subway station). Had a view on the mountains from my room.

Cons:

A bit awkward that they don't offer cheese in the breakfast buffet. You can order cheese - then you will get two slices - OR scrambled eggs (from the canister).
Also the room doesn't have its own hairdryer, but it has to be borrowef it from the reception.
Whatsapp communication what a bit too much, asking same things twice.

2026-10-31 • via Nuitee
M
Michiyo • extended_group • au
9
Gonzalo was so friendly and helpful thank you
2026-10-29 • via Nuitee
J
Jennifer • couple • au
9
Pros:

The decor, the staff were helpful with luggage and helping with the taxi ( Gonzalo ) The breakfast was good.

Cons:

The only thing I can think of was that the walls may be a little thin,as I could clearly hear people talking in their rooms.

2026-10-29 • via Nuitee
M
Maximilian • solo_traveller • de
10
Pros:

Stilvoll eingerichtet, fairer Preis für die Laundry

2026-10-28 • via Nuitee
J
Jason • solo_traveller • au
10
Pros:

Friendly staff and quality room and breakfast

2026-10-28 • via Nuitee
I
Ilka • extended_group • de
10
Pros:

Sehr geschmackvolle Ausstattung. Sehr freundliches Personal.

2026-10-26 • via Nuitee
J
Julian Eduardo • solo_traveller • co
10
Tranquilidad y buenos anfitriones
Pros:

Linda y ordenada

2026-10-25 • via Nuitee
N
Nigel • family_with_children • au
9
Pros:

Staff were kind and helpful throughout and responded to any request quickly and efficiently.

2026-10-24 • via Nuitee
M
Maud • couple • fr
8
Un hôtel très agréable pour arriver à Santiago
Pros:

Un très bon buffet petit déjeuner inclus dans le prix, un accueil 24h/24 y compris à 2h du matin à l'arrivée de notre avion très appréciable, une chambre confortable et une bonne literie.

Cons:

Ras

2026-10-23 • via Nuitee
V
Valeria Paz • couple • cl
8
Práctico para visitas cortas
Pros:

Comodidad y ubicación, la amabilidad del personal, salía muy temprano del hotel y me tenían desayuno para llevar :)

2026-10-22 • via Nuitee
A
Aniruddh • solo_traveller • au
10
Pros:

Hotel Casa Aure met my expectations for travel in Santiago. It has exceptional staff who are attentive and very helpful. Special mention for Juan and Francisco who made me feel welcome and were always there to provide great suggestions for travel, food, and assistance with luggage. The breakfast was an added bonus. Will definitely recommend Casa Aure to future travellers.

Cons:

If anything, maybe a stronger exhaust fan for the room as the steam from the shower tends to linger.

2026-10-22 • via Nuitee
C
Carlos Andres • couple • co
10
Santiago, una ciudad hermosa de conocer
Pros:

El hotel queda en un barrio super lindo, patrimonial, el desayuno estaba rico.
Fue una estancia increíble, si hace algo de frío, pero la habitación tiene calentador, entonces no había problema.
Juan nos tomó la reserva, y fue de gran ayuda en nuestra estancia.
Aunque igual todo el equipo del hotel fueron super amables con nosotros siempre.

Cons:

La ducha es algo pequeña, no es un problema enorme, solo que quedas algo apretado una vez dentro.

2026-10-22 • via Nuitee
C
clalarco • family_with_children • cl
10
Pros:

Siempre es un agrado ir, muy limpio y decorado

Cons:

Sería perfecto si tuviera estacionamiento

2026-10-21 • via Nuitee
S
Stephany • couple • cl
10
Fue una estadía acogedora, desde el primer momento, especialmente por Gonzalo cuando me recibió.
Pros:

Me gustó muchísimo desde la recepción de Gonzalo, hasta los detalles vintage de la decoración, sin duda volvería a hospedarme de nuevo.

2026-10-21 • via Nuitee
D
Dezzie • solo_traveller • de
9
Pros:

Great communication with the staff. They were with me on Whatsapp with arranging a transfer and helping me to sort out complications at the airport. All the while being very polite. Basic breakfast.

2026-10-20 • via Nuitee
L
Linda • solo_traveller • it
9
2026-10-20 • via Nuitee
R
Resinos Cabañas • family_with_children • mx
10
Recomendado 100%
Pros:

La ubicación es exelente, la atención al huésped es muy buena, instalaciones lindas, limpias y todo en general cómodo.

Cons:

Sin comentarios.

2026-10-19 • via Nuitee
S
Sydney • couple • au
6
Ok, but not as good as the rating would suggest.
2026-10-18 • via Nuitee
F
Fernanda • couple • cl
10
2026-10-12 • via Nuitee