Hotel Parronales

Hotels
9.6 (39 reviews)
Barriales, Los Boldos , Santa Cruz , cl

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Hot water issues
Cleanliness concerns

Categories

Cleanliness
7.94
The bathroom had a sewage smell and was not well maintained.
Service
10
The service team was excellent, professional, and attentive.
Location
10
Great location close to wineries.
Room Quality
8.91
Hot water issues and maintenance problems noted in the room.
Amenities
10
Standard quality for this hotel tier.
Value for Money
9.95
Expected better value for the rate given the encountered issues.
Food and Beverage
10
Standard quality for this hotel tier.
Overall Experience
10
The stay was overall disappointing due to room and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 13:30

Property Description

Luxurious Accommodations: Indulge in comfort with air conditioning, flat-screen TVs, and elegant en-suite bathrooms in every room.

Relaxing Wellness Area: Unwind in the indoor pool or explore the beautiful garden and terrace for a serene getaway.

Mouthwatering Dining Experience: Delight your taste buds with Mediterranean cuisine at the on-site restaurant, offering a culinary experience like no other.

Experience luxury and relaxation at Hotel Parronales. Book your stay now to enjoy a memorable vacation in Santa Cruz.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 39 reviews
Cleanliness: 7.94
Service: 10
Location: 10
Room Quality: 8.91
Amenities: 10
Value for Money: 9.95
Food and Beverage: 10
Overall Experience: 10
C
Camille • family_with_children • au
9
2026-03-19 • via Nuitee
A
Andywoo1 • Couples • Fresno, California
8
A very good choice for Santa Cruz
Pros:

This is very solid choice for Santa Cruz. Location is great, rooms are spacious, great AC and it was hot so that mattered, generous with water and nice happy hour with free wine for a few hours , nice choices for breakfast though the process took time, the people who work here are truly hospitable and very kind
Only a few downsides, it is on a busy road so hard to go for much of a walk, and they were not very flexible for breakfast starting times - we needed to leave early but no option to have a slightly earlier breakfast

2026-03-12 • via Tripadvisor
F
Fernanda • couple • cl
7
2026-03-07 • via Nuitee
M
moragf2025 • Couples
8
We liked it here and we’ve been to a few!
Pros:

So I’m here again giving my reviews of hotels on our Chile tour! The welcome by George was fab and a lovely glass of very decent wine as a welcome drink hit the spot! We booked a room with a tub on the balcony. The room was great as was the view. The hotel needs a little upgrade outside but the rooms and the food was good and for the price it was good value. We’ve stayed in 4 hotels so far and this is our favourite for value for money and customer care. great stop over if heading south.

2026-02-27 • via Tripadvisor
K
Kathryn • couple • au
10
Wonderful hotel with great staff large rooms.
Pros:

Wonderful place to stay very quiet large room great staff. Restaurant food was delicious.

Cons:

Nothing

2026-02-10 • via Nuitee
R
Robert • solo_traveller • gb
9
Comfortable and characterful accommodation full of rustic charm
Pros:

Comfortable and characterful accommodation full of rustic charm. Two swimming pools. Delightful outdoor eating area covered with vines. Good wine! Very helpful staff despite our language-barrier. Balconies have hot-tubs.

Cons:

Nothing much. Perhaps balconies could be a little more covered for additional privacy - but not a problem really.

2026-01-25 • via Nuitee
R
ROBERTO • family_with_children • us
10
2026-01-19 • via Nuitee
C
carlos • couple • cl
9
Pros:

Atención del personal , muy amables

2026-01-15 • via Nuitee
J
Jonathan • solo_traveller • us
9
Peaceful and relaxing with a great location close to all the great wineries. Great staff.
Pros:

Friendly staff. Comfortable and cozy smaller property.

Cons:

Nothing

2026-01-04 • via Nuitee
D
Daniel • family_with_children • us
3
Disappointing
Pros:

Nice location, very friendly and accommodating staff

Cons:

Here is a message we left for the owner after we left:

Felipe, hi! We checked out this morning, and I want to share some candid feedback with you. Before doing so, I want to say that your service team is excellent, they are professional and attentive, every single one of them, and, despite language challenges, we found ways to communicate and address issues. There were MANY issues! We first checked into room 4 to find out that hot water didn’t work there. We were moved to room 8 as a result, and throughout our entire stay, hot water was at best sporadic and in most cases unavailable in the room! Traveling with a 4-month old, not having hot water is a huge issue for us. It is simply unacceptable! In addition, the bathroom smelled like sewage (!!!) and was not in great shape. For example, the toilet paper holder was barely connected to a wall and falling off (picture attached) and one of the sinks was constantly clogged (another picture). Hot water was mostly unavailable in both the shower and the faucets. This is not what you expect at any hotel, certainly not at a property that positions itself as luxury and charges $400/night!!! I would like to request a substantial refund for our troubles. Your team, which as I said was great, has been made aware of these issues throughout our stay, so this should come as no surprise. Thank you! Daniel

2026-01-01 • via Nuitee
F
Fernando • solo_traveller • br
10
2025-10-13 • via Nuitee
L
Ligia • couple • br
9
Bom custo benefício
Pros:

Charmoso e no meio das vinhas.

Cons:

Localização

2025-07-14 • via Nuitee
C
citymusiclover • Family • New York City, New York
10
Relaxing retreat with gorgeous sunsets and lots of amenities
Pros:

Excellent boutique hotel, tastefully decorated - good for either romantic getaway or for families. Loved having the on-site bar and restaurant, which had a large menu and was quite well prepared. Every day we enjoyed sunset with wine on the patio.

The amenities were great - two pools (one heated), pedal-powered go-carts, game room with pool and football, kids play area, access to a paddle court included. There were bikes, but the property wasn’t big enough to really make use of them and otherwise on a busy street with no shoulder and crazy drivers.

Breakfast was strong with fresh bread, pastries, made to order eggs, fresh fruit, fresh juice, meat and cheese. You can order to your room or eat in the restaurant or on the terrace.

We got the largest room type and had another bed added for a third person (was a real mattress). It still had space for a little table and two chairs also. Beds were comfortable, spacious bathroom. Mini fridge with drinks in the room. There is a unit for either heat or AC that worked well. The “jacuzzi” on the balcony is more of a bathtub that you need to fill up (takes awhile and not terribly hot). Toiletries were not great, considering bringing your own. No safe, but felt secure and no issue with leaving things in the room.

Overall we were so happy with our experience here. Very kind and helpful service from all the staff.

2025-04-21 • via Tripadvisor
L
Laurie • family with young children • ca
10
Exceptional
Pros:

Wonderful property on the outskirts of Santa Cruz. Close to many wineries. The facilities , pools, game rooms, and bikes provided us with lots of things to do. The food at the restaurant was large portions and very good. Lots of areas to dine and specifically in the outdoor patio with the water flowing in the roof was great..The staff was great, making us feel welcome and giving us recommendations for things to see.
The only negative were the curtains.

2025-04-11 • via Nuitee
N
Nathalia • family with young children • au
10
Exceptional
2025-04-08 • via Nuitee
G
Gustavo • group • br
7
Good
2025-03-04 • via Nuitee
D
Dan • young couple • us
10
Exceptional
Pros:

Excellent breakfast. Prompt, complete and delicious

2025-02-24 • via Nuitee
M
Max • young couple • gb
10
Exceptional
2024-12-23 • via Nuitee
A
Andrew • young couple • gb
10
The highlight of our holiday, one of the nicest places we’ve stayed at
Pros:

Everything. It’s beautiful and the new rooms are amazing.
The owner Filipe and. His staff are so friendly and helpful.
The food is exquisite and there’s free white wine every day until 5pm. We didn’t eat anywhere else as it’s so good there.
It’s very close to the town of Santa Cruz as well as being close to plenty of local vineyards.
We can’t wait to go back, it was the highlight of our holiday.

Cons:

Nothing, it was perfect

2024-10-20 • via Nuitee
J
John • young couple • ca
10
Wonderful property with an excellent restaurant very warm pool .
Pros:

Amazing modern room with all glass . Wonderful staff (Daniel !) and owner , Felipe . Super warm pool was a bonus ! Nice loungers and view to relax . Restaurant was a surprise , not just good , excellent ! Ate there all 3 nights . Thanks , would stay again .

Cons:

Nothing , all good .

2024-10-11 • via Nuitee