Hotel Costanera

Hotels
9.3 (114 reviews)
600 Pedro Montt , Puerto Natales , cl

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Wheelchair accessible
Cashless payment available
Fire extinguishers
Key card access
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and comfortable rooms
Cons:
Some noise issues reported
No refrigerator in some rooms

Categories

Cleanliness
9.28
Multiple reviews highlighted the cleanliness of the hotel.
Service
9.75
Guests consistently praised the staff for being friendly and attentive, going above and beyond.
Location
9.29
Several reviews mentioned a convenient and pleasant location.
Room Quality
9.24
Rooms are described as modern, spacious, and well-decorated.
Amenities
8.77
Amenities were seen as good but not all were specifically mentioned.
Value for Money
9.23
Many guests felt they received a great deal for the service and quality provided.
Food and Beverage
9.28
Breakfast options were well-received, with special accommodations noted.
Overall Experience
9.55
Overall, guests reported an enjoyable stay with positive sentiments throughout.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:57

Property Description

Convenient Location and Comfortable Stay

Garden Oasis and Free WiFi: Hotel Costanera, nestled in Puerto Natales, offers a tranquil garden and complimentary high-speed WiFi, providing a perfect blend of nature and connectivity for guests.

Cozy Rooms with City Views: Each room is equipped with modern amenities including a flat-screen TV, private bathroom, and a charming patio overlooking the city, ensuring a comfortable and relaxing stay.

24/7 Bilingual Assistance and Delicious Breakfast: With round-the-clock English and Spanish-speaking staff, guests can enjoy a seamless experience. Indulge in a delightful buffet or à la carte breakfast to start your day right at Hotel Costanera.

Book now to experience a harmonious blend of convenience and relaxation at Hotel Costanera in Puerto Natales.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

IMPORTANT INFORMATION FOR PASSENGERS:
Law 20.660 in Chili, known as the Tobacco Law, is a 2013 regulation that drastically expanded restrictions on the consumption, sale, and advertising of tobacco products, prohibiting smoking in enclosed public spaces (such as restaurants, bars, hotels, and offices), establishing sales limits near schools (within 328 feet), and banning indirect advertising and additives in cigarettes to protect public health, especially that of young people and nonsmokers. Our hotel is NON-SMOKING, and any guest who violates this rule will be charged a fine of US$250.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 114 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.29
Room Quality: 9.24
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 9.28
Overall Experience: 9.55
S
Susan • couple • us
10
Modern, well kept, inviting and large parking made us come back and stay a 2nd night
Pros:

It was near the water front, clean and bright with plenty of parking, and the room(s) we stayed were large and comfortable( we had 2 separate stays here during our time in Chile. The staff was kind and gracious and provided room service one night when we were under the weather

Cons:

It was a bit farther to walk into town then I thought but worked out well for us.

2026-04-20 • via Nuitee
S
Susan • couple • us
10
Beautiful modern hotel with nice view of the water. Staff were helpful and kind
Pros:

Modern, bright, and right near the waterfront. We enjoyed our first stay and booked another stay while in Chile. Staff were very helpful and enjoyed their menu options for dinner one evening. Also, plenty of parking

Cons:

The property was a bit farther from the main area of town to easily walk, but it worked well for us.

2026-04-20 • via Nuitee
M
Myrthe • family_with_children • nl
10
2026-04-10 • via Nuitee
L
Li Weidong • family_with_children • cn
9
good stay and wish to come back
Pros:

cleaness

Cons:

none

2026-04-08 • via Nuitee
M
María Isabel • family_with_children • mx
10
2026-04-03 • via Nuitee
E
Elena • couple • es
8
Cómodo
Pros:

Comodidad de la habitación y la cama. Agua de cortesía. Muy buen desayuno, personal encargado del desayuno muy amable. Posibilidad de desayuno para llevar si sales temprano de excursión.

Cons:

Hay unas ramas decorativas en el exterior que con el viento hace mucho ruido en la habitación cercana de la salida de incendios, lo cual es molesto aunque comprensible con los fuertes vientos.

2026-04-02 • via Nuitee
G
Gagan • solo_traveller • au
7
Pros:

Clean and new!

Cons:

On the road.. too much noise while night..

2026-04-01 • via Nuitee
S
Sandra • couple • cl
10
2026-03-30 • via Nuitee
P
Petra • couple • de
9
2026-03-28 • via Nuitee
J
Juan • couple • cl
9
Pros:

El servicio y trato del personal

2026-03-25 • via Nuitee
R
RafalBaj • family_with_children • pl
7
Ok for one night
Pros:

Clean and comfortable.

Cons:

Noisy road in front of the hotel, far away from the city center and in the middle of the industrial zone.

2026-03-25 • via Nuitee
G
Gunter • solo_traveller • de
10
Pros:

Zimmer sauber

2026-03-23 • via Nuitee
H
Hans • couple • at
10
Das beste Hotel unserer Reise, mit ruhiger Lage mit Ausblick zum See
Pros:

Tolles Hotel, super freundliches Personal, gutes Frühstück-

2026-03-18 • via Nuitee
I
igorvalentim • family_with_children • pt
10
Pros:

tudo espetacular. atendimento fenomenal de todos os funcionários.

2026-03-10 • via Nuitee
M
Margi • extended_group • au
9
Fabulous short term stay en route to and from Torres del Paines
Pros:

Loved the location. Close to the town centre and opposite the boardwalk. Rooms were clean and service was great.

Cons:

Poor t v reception. WiFi kept dropping out. .

2026-03-09 • via Nuitee
C
Carola • couple • ec
10
Pros:

El hotel hermoso estaba
Todo impecable y hermoso

2026-03-06 • via Nuitee
V
Vergidis • family_with_children • gr
10
Ideal place to stay in Puerto Natales.
Pros:

Hotel Costanera is a very cozy, Very Clean hotel at a lovely location. Above all, its greatest asset are the employees, who are always very willing to provide information and help and they do so with a natural, unpretentious kindness and smile.

2026-03-03 • via Nuitee
F
Federico • couple • cl
9
Muy buen lugar para esperar el trasbordador a P. Montt
Pros:

Muy buen servicio,y calidad de las instalaciones. Se recomienda.

2026-03-03 • via Nuitee
C
Carlos • family_with_children • cl
10
2026-03-02 • via Nuitee
A
Anni • couple • us
8
2026-03-02 • via Nuitee