Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Excelente ubicación
La comida es muy buena
Nice staff
Cons:
Staff behavior issues
Dirty pool
Extra charges without prior notice

Categories

Cleanliness
3.96
Reports of a dirty pool and lack of maintenance indicate lower standards.
Service
6.43
Mixed reviews; some staff were nice, but reports of rude behavior were significant.
Location
7.47
Excelente ubicación, contributing positively to overall experience.
Room Quality
5.92
No specific mentions, considered standard quality for this hotel tier.
Amenities
5.95
No specific mentions, considered standard quality for this hotel tier.
Value for Money
5.41
Concerns about additional charges and pricing discrepancies affect perceived value.
Food and Beverage
6.96
La comida es muy buena, a positively noted aspect of the experience.
Overall Experience
5.93
Mixed feedback, with both positive aspects and strong disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:34

Property Description

Luxurious Accommodations
Hotel Tropicana Santo Domingo offers air-conditioned rooms with free WiFi and private bathrooms. Enjoy comfort and convenience during your stay with us.

Dining and Drinking Delights
Indulge in a delicious continental breakfast at our on-site restaurant and bar. Savor a variety of cuisines and beverages in a cozy and inviting atmosphere.

Convenient Location
Located just 10 km from Puerto Santo Domingo and with easy access to Malecon and other attractions, Hotel Tropicana Santo Domingo is the ideal choice for travelers seeking both relaxation and exploration.

Book now to experience the perfect blend of comfort and convenience at Hotel Tropicana Santo Domingo.

Important information:

Please note that payment is required at the time of the reservation. You will receive a payment link from us, please fill out with your credit card information in order for us to fully confirm your reservation.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6
Based on 51 reviews
Cleanliness: 3.96
Service: 6.43
Location: 7.47
Room Quality: 5.92
Amenities: 5.95
Value for Money: 5.41
Food and Beverage: 6.96
Overall Experience: 5.93
J
Juan • couple • us
4
Pros:

La ubicación

Cons:

Hay que comprar el desayuno
El café también hay que pagarlo
Nunca hay agua caliente
Las cama ya están de cambiar
No hay nevera en las acotaciones sólo en suite pero veo la diferencia si están igual las acotaciones

2026-01-15 • via Nuitee
C
Carlos • solo_traveller • us
5
2025-11-05 • via Nuitee
M
Milvio • couple • pr
8
Pros:

Excelente ubicación. Buena relacion precio/calidad.

Cons:

Hay algunas áreas q necesitan remozamiento.

2025-10-10 • via Nuitee
Y
Yefry • extended_group • do
9
Pros:

La comida es muy buena

2025-10-01 • via Nuitee
R
Ramon • family_with_children • us
9
2025-09-04 • via Nuitee
A
Antonio • couple • it
4
decepcionante
Pros:

Experiencia decepcionante. En el check-in no me dieron información básica (horarios de la piscina, del desayuno, servicios, etc.). Al momento de la salida me cobraron un extra por una toalla manchada con tinte de cabello, sin ninguna explicación previa. Esperaba más claridad y una mejor atención al cliente.

Esperienza deludente. Al check-in non mi sono state date informazioni di base (orari della piscina, della colazione, servizi, ecc.). Alla partenza mi hanno fatto pagare un extra per un asciugamano macchiato dal colore dei capelli, senza alcuna spiegazione preventiva. Mi aspettavo più chiarezza e un’attenzione diversa verso il cliente.

Cons:

Experiencia decepcionante. En el check-in no me dieron información básica (horarios de la piscina, del desayuno, servicios, etc.). Al momento de la salida me cobraron un extra por una toalla manchada con tinte de cabello, sin ninguna explicación previa. Esperaba más claridad y una mejor atención al cliente.


Esperienza deludente. Al check-in non mi sono state date informazioni di base (orari della piscina, della colazione, servizi, ecc.). Alla partenza mi hanno fatto pagare un extra per un asciugamano macchiato dal colore dei capelli, senza alcuna spiegazione preventiva. Mi aspettavo più chiarezza e un’attenzione diversa verso il cliente.

2025-09-01 • via Nuitee
A
Antonio • couple • it
4
decepcionante
Pros:

Esperienza deludente. Al check-in non mi sono state date informazioni di base (orari della piscina, della colazione, servizi, ecc.). Alla partenza mi hanno fatto pagare un extra per un asciugamano macchiato dal colore dei capelli, senza alcuna spiegazione preventiva. Mi aspettavo più chiarezza e un’attenzione diversa verso il cliente.

Experiencia decepcionante. En el check-in no me dieron información básica (horarios de la piscina, del desayuno, servicios, etc.). Al momento de la salida me cobraron un extra por una toalla manchada con tinte de cabello, sin ninguna explicación previa. Esperaba más claridad y una mejor atención al cliente.

Cons:

Esperienza deludente. Al check-in non mi sono state date informazioni di base (orari della piscina, della colazione, servizi, ecc.). Alla partenza mi hanno fatto pagare un extra per un asciugamano macchiato dal colore dei capelli, senza alcuna spiegazione preventiva. Mi aspettavo più chiarezza e un’attenzione diversa verso il cliente.

Experiencia decepcionante. En el check-in no me dieron información básica (horarios de la piscina, del desayuno, servicios, etc.). Al momento de la salida me cobraron un extra por una toalla manchada con tinte de cabello, sin ninguna explicación previa. Esperaba más claridad y una mejor atención al cliente.

2025-09-01 • via Nuitee
P
PRUDENCIO
6
Pros:

Nine

2025-08-20 • via Nuitee
J
Josue • couple • gt
1
Mala atención
Pros:

Un poco la ubicación

Cons:

Desde el inicio el personal tosco y poco amable hasta agresivo verbalmente, indican que no les conviene que uno lo haga por medio de la aplicación, sus precios en el comedor son sin impuestos y al.hacer el pago le incrementan el 28%, y no le proporcionan ni comprobante ni factura, la piscina esta sucia.

2025-08-16 • via Nuitee
F
Florence • family_with_children • gp
7
Pros:

La serveuse qui parler français.

Cons:

Me faire peur et me disant que ma carte bleu ne fonctionne pas alors que c'était une mauvaise manipulation a l'acceuil.

2025-07-28 • via Nuitee
A
Ashley
10
Pros:

staff was nice & my stay was relaxing

2025-07-28 • via Nuitee
D
Dámari • family_with_children • cl
8
2025-07-21 • via Nuitee
G
Gonzalez • couple • us
10
2025-07-21 • via Nuitee
A
Ana Patricia • couple • es
10
2025-07-20 • via Nuitee
K
Kellija • young couple • lv
7
Good
2025-06-30 • via Nuitee
V
Vanessa • young couple • es
6
Pleasant
2025-05-29 • via Nuitee
J
Juan
8
Pros:

Very clean place good customer service

2025-05-22 • via Nuitee
C
Concetta • family
2
Pros:

Nothing as described very dirty very inconvenient in every way
Nasty staff

2025-05-10 • via Nuitee
R
Rosa • family with young children • do
5
Passable
2025-03-28 • via Nuitee
S
Shakim
8
Pros:

Everything that i noticed was really well, and in my opinion nothing really went wrong, as the property was rather good. 3 star obviously, but did not detract from the overall experience.

2025-03-25 • via Nuitee