Al Mukhtara International Hotel

Hotels
•
Independent
6 (12 reviews)
North Side central Area, Madinah, Al Madinah Province, 42331 , Madinah , SA
966-557154340

listing image 1
Show all photos

Facilities

24-hour front desk
Elevator
Smoke-free property
Parking (limited spaces)
Housekeeping on request
Change of towels (on request)
Change of bed sheets (on request)
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Good location
Cons:
Poor cleanliness
Bad service
Low room quality
Lack of amenities
Poor value for money

Categories

Cleanliness
4
Cleanliness was a major issue according to multiple reviews.
Service
2
Customers had overwhelmingly negative experiences with the service, citing communication issues and lack of assistance.
Location
6.5
The location received mixed feedback, with some guests appreciating the proximity to key landmarks while others did not.
Room Quality
3.5
Multiple complaints were made about room quality, including maintenance issues and lack of basic amenities.
Amenities
2
Guests were disappointed with the amenities provided, highlighting the lack of basic services like room service and functioning equipment.
Value for Money
3.5
Many guests felt that the price did not align with the services offered.
Food and Beverage
3
Reviews indicated dissatisfaction with the food and beverage services, particularly in terms of variety and quality.
Overall Experience
2.8
The overall experience was overwhelmingly negative, with guests expressing disappointment and frustration.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 07:48

Property Description

Convenient Location
Situated in Medina City Center, Mokhtara International offers easy access to major landmarks like Al Haram and Prophet's Mosque within a 15-minute walk. Explore the city's vibrant attractions effortlessly.

Modern Comforts
Enjoy a comfortable stay in one of the 450 air-conditioned guestrooms, designed to make you feel at home. Stay connected with complimentary wireless internet.

Explore Nearby
Discover the rich history and culture with various nearby attractions like Baqi Cemetery, Al Noor Mall, and Qiblatain Mosque just a few kilometers away. Immerse yourself in the charm of Medina.

Book your stay at Mokhtara International now to experience convenience and comfort in the heart of Medina City Center.

Important information:

  • Couples wishing to share a room must provide proof of marriage.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

6
Based on 12 reviews
Cleanliness: 4
Service: 2
Location: 6.5
Room Quality: 3.5
Amenities: 2
Value for Money: 3.5
Food and Beverage: 3
Overall Experience: 2.8
A
Anwar • family_with_children
10
Pros:

Not clean enough!

2025-04-27 • via Nuitee
M
Mohammad
8
Pros:

Good

2025-04-09 • via Nuitee
Y
Yasser • family_with_children
10
Pros:

Amazing

2025-02-27 • via Nuitee
R
Riaz Ahmed • partner
2
Pros:

Worst customer service no room service phone was working, no 120 Volt outlet was provided and when asked they said buy outside a converter safety box can’t operate so all valuables should carry outside with customer service can’t speak English language and difficult to explain what the issue we have

2025-02-13 • via Nuitee
V
Verified traveler
2
Don’t let the perfumed lobby fool you.
Pros:

Upon arrival, we saw that the room’s carpet was littered with stains. The bathroom ceiling was leaking and no working light. Asked front desk to change rooms, that took up to 3 hours. New room wasn’t that much better off. Our key card wouldn’t work, had to get front desk to help multiple times. No accommodations besides a kettle in the room. Not worth it.

2024-08-05 • via Nuitee
P
PG KHAIRUL KHALIL
4
Pros:

Smell of cigarette fumes at the hotel rooms and corridors, and at times coming out of the AC ducts; eventhough I'm staying at a non-smoking rooms/floors (I requested change of room at day 2 of 5 nights). Carpets are dirty. Apart from that, staff were nice and friendly.

2024-07-22 • via Nuitee
M
Mohammed
2
Pros:

The office stuff lazy as hell .
Waiting around 3 hours to check in
Room dirty and small
Not worth the money

2024-04-13 • via Nuitee
S
Sabir • family
6
Pros:

Bedroom had cockroaches and very dirty rug

2024-04-08 • via Nuitee
A
Adnan
10
Pros:

It was good they need to focus more on customer service

2024-03-13 • via Nuitee
Z
ZAHER
2
2 Star Experience
Pros:

Uncomfortable beds. Safe wasn't safe. Washroom is too small. Shower water would leak all over the ground. The lavatory faucet only poured out scorching hot water.

2024-02-15 • via Nuitee
A
Ali
2
Pros:

Room stuck of smoke pillow was dirty won’t come back.

2024-01-21 • via Nuitee
V
Verified traveler
4
Think twice
Pros:

Not as advertised hotel. The cleaness does not represent the review mark it get on the app. On arrival, they asked us to check the room before checkin in (frist time I see this). We were very disapointed. We decided to checkin in a another hotel. Location is good (4 mins walk to masjid) and staff are nice. We ckeckout on the first night (of a three night stay). Cancellation took for ever. Never again

2024-01-17 • via Nuitee