Shaden Resort by Accor

Hotels
•
Accor
8 (29 reviews)
Hail Street Alula 43515 Ksa Hail Street, Al-'Ula, 43314 , Al-'Ula , SA
966-9-20001832

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Facilities

Express check-out
Electric car charging station
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Exceptional service

Categories

Cleanliness
7.75
Cleanliness was not explicitly mentioned, but the overall experience indicates a well-maintained environment.
Service
8.75
Guests praised the staff's friendliness and helpfulness, highlighting exceptional service.
Location
7.75
The location is described as beautifully isolated yet conveniently close to attractions.
Room Quality
7.75
Room quality is not explicitly mentioned, but the overall impression suggests a pleasant stay.
Amenities
7.75
Amenities were not directly referenced, inferred as standard offerings for a hotel of this rating.
Value for Money
7.75
Value for money was not mentioned directly but implied through positive experiences.
Food and Beverage
8.25
Positive remarks about the dining area and service suggest a satisfactory food and beverage experience.
Overall Experience
8.25
Overall experience was overwhelmingly positive, with many guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:47

Property Description

Outdoor Pool and Bicycles to Rent

Buffet Breakfasts and Featured Amenities

Convenient Location and Nearby Attractions

Embrace comfort and convenience at Shaden Resort in Al-'Ula, offering an outdoor pool, bicycles for rent, and a delicious buffet breakfast. With a prime location near Umm al-Daraj and AlUla Old Town, this hotel provides easy access to explore the city's top attractions. Guests can enjoy complimentary Wi-Fi, valet parking, and a 24-hour front desk for a seamless stay. Unwind in one of the 120 well-appointed guestrooms and make the most of the proximity to iconic landmarks like Elephant Rock and Jabal Ikmah. Don't miss the chance to experience the beauty of Al-'Ula - book your stay at Shaden Resort now!

Important information:

  • Couples wishing to share a room must provide proof of marriage.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Property Policies

  • Sustainability Certifications

    Green Globe

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

8
Based on 29 reviews
Cleanliness: 7.75
Service: 8.75
Location: 7.75
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.25
T
Tania
10
Pros:

Only complaint is not having a beverage bar by the pool. In 40 degree heat you need to have beverages often!

2025-10-09 • via Nuitee
M
misaki • partner
10
Pros:

全ての人が親切で優しかった。
スパの方も気さくに話してくれたし
レセプションの方も日本語少し話せる！と話してくれた。
レストランのサービスの方も笑顔で親切。
気持ちの良いサービスを受けました。
水圧も問題なし。
セキュリティも万全であった。(Uberで戻るときもチェックされた)
全てにおいてパーフェクト
周囲でアルウラを訪れる人がいたら勧めたい！

2025-09-25 • via Nuitee
G
Gregory
10
Relaxing, beautiful, isolated yet convenient
Pros:

The setting is stunning and the staff was great. It well-situation - close enough to town and major attractions to be convenient but also isolated so you feel very removed.

2025-08-28 • via Nuitee
I
Irfaan
10
Good place
Pros:

Amazing place. Really enjoyed it .. situated in mars and such an amazing time. The staff are so friendly and always willing to help.

2025-08-15 • via Nuitee
A
Agata
10
Pros:

Our stay has been absolutely amazing – we’ve felt genuinely welcomed from the moment we arrived. The service is exceptional, and the women on the team are especially wonderful (the men too!). We’d love to see more of them in the dining area as well – everything here is just perfect!

2025-07-27 • via Nuitee
L
Leonardo
10
Fantastic location and great services
Pros:

I’m not sure why this hotel didn’t receive highwr ratings. The staff were all excellent with great services. The location of the hotel is fantastic with magnificent rocks surrounding the hotel. I can’t imagine a better place than this hotel.

2025-07-02 • via Nuitee
E
Evelyn Janet • family
10
Pros:

El hotel está increíble . Rodeado de montaña rocosa y desierto . La alberca muy a gusto.
Nos encantó

2025-06-26 • via Nuitee
P
Paul
10
Pros:

Muy bueno para desconectar y relajarse

2025-04-21 • via Nuitee
N
Naser
8
Pros:

The landscape is beyond imagination

2025-04-18 • via Nuitee
N
Naser
8
Pros:

Alot of room to improve in such an amazing location.

2025-04-09 • via Nuitee
C
Chun
10
Pros:

We stayed in this resort for 3 nights, and everything was perfect. We love the hotel environment, breakfast, and quality room. One thing truly impressed us was the hotel staff hospitality. Our car broke down on the 2nd day of our stay, and one staff, Mr. Hussain Khan offered kind help, went extra miles to drive us to the local repair shop and got it fixed. If not for his help, we would have wasted more time dealing with the car rental company, dramatically cut down our planned activities in AlUla. Many thanks Hussain. Hope this massage gets to Shaden Resort management and recognized Mr. Khan for his kindness and hospitality. - Frank

2025-04-03 • via Nuitee
M
Maria Clara
10
Pros:

Maravilhosa a estadia.

2025-03-23 • via Nuitee
N
nejc
10
Pros:

Great resort very helpfull and kind stuff

2025-02-28 • via Nuitee
H
Hadeel • family
2
Pros:

Worst hotel experience in all aspect

2025-01-09 • via Nuitee
N
N H M
8
Great Hotel, with service Improvement
Pros:

Nice hotel with helpful reception staff, but buggy service was slow. Had to make several calls before issues were addressed. Once attended, the reception team was accommodating and resolved concerns effectively.

2025-01-08 • via Nuitee
B
Bishoi
10
Pros:

One of the best resorts I have ever visited. It’s perfectly suited between the mountains making the view from all the rooms out of this world.! Highly recommended…!

2024-12-15 • via Nuitee
C
claudia
10
Magical place
Pros:

Amazing place like out if a fairytale

2024-11-04 • via Nuitee
C
claudia
10
Magical place
Pros:

Amazing place with the vest service and outstanding views full of unique energy

2024-11-04 • via Nuitee
R
RIe • family
10
Pros:

Breakfast and dinner were included but the food was not very good, especially the breakfast. The hotel atmosphere was great and the staff were friendly, so it was a great place to stay.

2024-10-30 • via Nuitee
K
Kimberlee
10
Pros:

The staff was really friendly and helpful!

2024-09-29 • via Nuitee