Numa Madrid Luna

Hotels
•
Independent
8 (12 reviews)
Calle de la Palma 11, Madrid, 28004 , Madrid , ES
34-932713107

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Children allowed

Facilities

Express check-out
Free WiFi
Luggage storage
Express check-in/check-out
Wheelchair accessible
Breakfast available (surcharge)
Express check-out
Smoke-free property
Express check-in
Accessible shuttle
See all facilities

Review Highlights

Pros:
Room issues were addressed.
Location is convenient.
Cons:
Cleanliness issues with cigarette smell.
AC not working for duration of stay.

Categories

Cleanliness
5.39
The room smelled of cigarettes, indicating poor cleanliness.
Service
8.36
Standard service for this hotel tier.
Location
8.9
Standard quality for this hotel tier.
Room Quality
6.35
AC was broken, indicating room quality issues.
Amenities
8.88
Standard quality for this hotel tier.
Value for Money
8.84
Standard quality for this hotel tier.
Food and Beverage
8.89
Standard quality for this hotel tier.
Overall Experience
8.36
Satisfactory despite challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:46

Property Description

Convenient Location

Make yourself at home at numa | Luna Apartments, located in Madrid Centro. Enjoy the proximity to popular attractions such as Plaza de España - Princesa and Gran Via, putting you in the heart of the city's vibrant atmosphere.

Modern Amenities

Relax in one of our 12 air-conditioned rooms, equipped with kitchenettes and Smart televisions for your entertainment. Stay connected with complimentary wireless internet and take advantage of amenities like express check-in, express check-out, and luggage storage.

To-Go Breakfast and More

Start your day right with our to-go breakfast service, available daily. For your convenience, weekly housekeeping is provided, and major landmarks like Puerta del Sol and Madrid Wax Museum are just a short distance away.

Book now for a memorable stay at numa | Luna Apartments!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    No pets

  • Smoking

    No smoking

  • Accessibility

    No elevators

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

See all policies

Location

Guest Reviews

8
Based on 12 reviews
Cleanliness: 5.39
Service: 8.36
Location: 8.9
Room Quality: 6.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.36
S
Sander
4
Pros:

The AC was broken and never fixed and the room smelled of cigarettes. The bathroom sink didn’t work but was eventually fixed.

2025-09-25 • via Nuitee
E
Efrain
10
Pros:

Un poco difícil subir las maletas xq no había asensor

2025-09-24 • via Nuitee
P
Panisha
10
Clean, cute, purposeful
Pros:

Amazing. Clean, perfect location

2025-06-15 • via Nuitee
J
Jorge Armando
10
Pros:

Todo bien , barrio muy alegre

2025-06-04 • via Nuitee
J
John • friends
10
Pros:

Excellent many thanks for everything. Highly recommended!

2025-05-22 • via Nuitee
K
Kim
10
Pros:

출장 시 편리하게 묵었습니다. 화장실에서 하수구 냄새가 약간 났지만 괜찮았습니다.

2025-02-27 • via Nuitee
M
Miguel • partner
10
Pros:

Fácil transportación

2025-01-24 • via Nuitee
F
Federica
4
Pros:

Il letto era leggermente piccolo per due persone.
Inoltre, c’era polvere sotto al letto e credo ci fossero le cimici dei letti, poichè abbiamo passato le notti a rigirargi e ad avere prurito. Abbiamo quindi esaminato prima di fare il check out e sulle lenzuola abbiamo trovato delle macchie nere tipiche dei loro escrementi.
Sarebbe da fare un controllo, anche se a posteriori ho visto recensioni anche di altri inquilini precedenti che avevano segnalato lo stesso nostro problema… non risolto, mi pare.
Questo dettaglio ha sicuramente rovinato la permanenza, creandoci non pochi problemi, poichè con le cimici dei letti c’è sempre il rischio di portarsele a casa!!
Senza questo disguido sarebbe stata sicuramente una permanenza molto piacevole visto che le stanze sono arredate con molto gusto, fornite di tutto il necessario e collocate in una posizione perfetta!

2025-01-08 • via Nuitee
A
Ala
2
Pros:

When I arrived in Madrid, I discovered that my reservation had been canceled. If you don't check in within the first 24 hours, they cancel your booking and keep your money.

I was left stranded on the streets of Madrid in the middle of the night. They didn't offer to get me another room or resolve the situation. Their customer service was incredibly disrespectful.

I tried several times to get my money back, but they kept telling me there was nothing they could do. I paid for 8 nights and received nothing in return.

In the end, after multiple difficult attempts, they agreed to refund my stay. However, by then, I had already decided to leave Madrid. They ruined my summer holiday.

Stay away from this hotel.

2024-07-13 • via Nuitee
D
Diana • family
10
Pros:

Gran ubicación y excelente condiciones de la habitación.

2024-05-01 • via Nuitee
C
constantin
8
Pros:

I would recommend it!

2024-03-14 • via Nuitee
M
Maria
10
Pros:

Trevlig planlösning och bra med köks-hörna på rummet. Stora och bra duschhanddukar.

2024-02-26 • via Nuitee