New Madinah Hotel

Hotels
7.9 (3873 reviews)
Abi Sayeed Al Khudri Street PO Box 1582 , Al Madinah , SA

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location near the Prophet’s Mosque
Consistently praised breakfast and F&B staff
Multiple mentions of helpful and courteous staff (named individuals)
Rooms described as spacious
Generally described as neat and clean by many guests
Cons:
Outdated rooms and old furniture; need for renovation
Inconsistent housekeeping and service delivery (missed cleaning, lockout incident)
Reception/concierge issues at times (unfriendly or unavailable staff)
Value for money concerns—several guests felt it was overpriced
Amenity issues (broken hair dryer, 2-pin sockets, occasional water temperature problems)

Categories

Cleanliness
8.4
Generally described as neat and clean in multiple reviews; some issues reported with inconsistent housekeeping (cleaner only changed linens for one guest) but overall positive mentions of cleanliness.
Service
8
Mixed but leaning positive: several guests praise helpful reception and named staff (e.g., Mr. Osama, Arfan), while others report unfriendly receptionists, lockout incidents and limited concierge at night. Overall many mentions of helpful staff justify an above-target score despite service lapses.
Location
9.8
Consistently praised as excellent and within walking distance to the Prophet’s Mosque; numerous positive location mentions across reviews.
Room Quality
6.5
Rooms noted as spacious but the building and furniture are repeatedly described as old/outdated; issues reported such as blocked sink, non-working hair dryer and need for renovation.
Amenities
7.2
Basic amenities present (parking, breakfast service, large rooms) but some amenity problems reported (broken hair dryer, 2-pin sockets needing upgrade).
Value for Money
5.5
Several guests explicitly state the hotel is overpriced or 'a waste of money' and report paying more than it’s worth, indicating weak value for money.
Food and Beverage
9.1
Breakfast repeatedly praised as very good/delicious and staff serving breakfast noted as helpful; multiple positive comments about breakfast quality and service.
Overall Experience
8.7
Overall impressions are more positive than negative: strong location and breakfast plus helpful staff for many guests, tempered by outdated rooms and inconsistent service for some. Net impression supports a slightly above-target overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Luxurious Accommodation
The New Madinah Hotel offers elegantly designed rooms with private bathrooms and cozy robes, perfect for unwinding after a day of exploration.

Culinary Delights
Indulge in a culinary journey at Al Salam restaurant, where a delicious blend of international and Arab cuisine awaits. Start your day with a grand breakfast buffet to energize for your adventures.

Convenient Location
Situated just minutes away from the Holy Mosque and Al Baqi Cemetery, the hotel provides easy access to key landmarks and attractions. With surrounding shops and restaurants, your stay is bound to be both convenient and memorable.

Experience comfort and convenience at New Madinah Hotel - Book your stay now!

Important information:

New Madinah Hotel reserves the right to refuse bookings with more than 9 rooms, different policies and additional supplements may apply.

Please note that third party credit cards are not accepted. The credit card used to make the booking must be present at the reception desk upon check in for verification.

1. Please note that all children are welcome. Up to two further children under 12 years stay free of charge when using existing beds. Children from 6 up to 12 years old will be charged at 50% of breakfast/meal price.

2. Please note that guests must present the credit card used to make this reservation upon check-in at the hotel.

3. Please note that Suhoor will be served instead of breakfast during the month of Ramadan.

4. As per Govt. rules and regulation only Muslim guests are allowed to stay in the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 3873 reviews
Cleanliness: 8.4
Service: 8
Location: 9.8
Room Quality: 6.5
Amenities: 7.2
Value for Money: 5.5
Food and Beverage: 9.1
Overall Experience: 8.7
M
Mohammed Abu • family_with_children • gb
10
2026-10-31 • via Nuitee
M
Mohammed Abu • family_with_children • gb
10
Great service and a great find even for a 3 star (outperforming a number of 5 star hotels)
Pros:

Great location

Cons:

N/A

2026-10-31 • via Nuitee
M
Mohammed Abu • extended_group • gb
10
2026-10-31 • via Nuitee
W
Wahab • extended_group • gb
9
2026-10-30 • via Nuitee
M
Mohammed Faisal • family_with_children • sa
4
Not good
Cons:

Very old facilities and the receptionist was not friendly. Without warning,we were locked out of our room..and the receptionist dis not even bother to apologise

2026-10-29 • via Nuitee
A
Anisul Hoque • couple • ae
10
2026-10-26 • via Nuitee
M
Mahmoud • solo_traveller • eg
10
Pros:

المكان اكثر من رائع والافطار مميز جداا واخص ابو بكر في المطعم بالشكر

2026-10-25 • via Nuitee
Y
Yahya • family_with_children • sa
10
Pros:

الراحه والقرب من المسجد النبوي

2026-10-24 • via Nuitee
Y
Yahya • family_with_children • sa
10
2026-10-24 • via Nuitee
I
Imaad • solo_traveller • gb
9
Nice stay.
2026-10-18 • via Nuitee
M
Mohamed • couple • us
10
Pros:

I like the surface of the stuff for the breakfast and the the receptions they all was helpful specially Mr. Osama thank you all for for make my stay so comfortable

2026-10-18 • via Nuitee
S
Saud • couple • sa
9
2026-10-16 • via Nuitee
A
Abdulaziz • couple • ke
10
Pros:

The cleanliness, the staff service, food. Room items. Spaces

2026-10-16 • via Nuitee
H
Haoua • couple • ch
9
2026-10-12 • via Nuitee
A
Ahmed • couple • fr
10
Pros:

Petit déjeuner et la localisation.

2026-10-09 • via Nuitee
H
Habib • couple • ae
10
Overall good
Pros:

Breakfast

Cons:

Very less staff in concierge. At midnight no one was there to receive and shift luggage in the room.
Compare to Previous Movenpick and now service dropped down.

2026-10-08 • via Nuitee
M
Muhammad • family_with_children • ca
10
Pros:

The breakfast was delicious and the breakfast staff was very helpful and the head of the staff arfan he was a good person he help me a lot during my stay and the breakfast was severd at our table,the location was nice too

2026-10-08 • via Nuitee
S
Semugooma • solo_traveller • hu
10
2026-10-08 • via Nuitee
A
adewale • couple • gb
10
2026-09-17 • via Nuitee
S
Syed Zulfiqar Hussain • couple • gb
8
2026-09-16 • via Nuitee