Grand Plaza Badr Al Maqam

Very nice service and amazing peoples

Amazing location.
Staff were helpful and friendly.

The cleaner was very kind and helpful especially that i had a baby with me who loves to make mess but the the cleaner would always quickly come to clean up.

Only issue was the elevators. But the manager has told.me they are working on this. So i will be back iA

Very appreciated

Ppl were smoking in hallways and rooms

Room service staff is very rude and bad.
No respect for the guests.
They don't know how to talk to the guests.
Reception people never solved the problem.
Never cleaned the rooms.
I will never recommend my friends and family for this worst hotel ever.

I had the unfortunate experience of staying at Badr Al Maqam Hotel in Madinah, which was advertised as a five-star property. However, this hotel doesn’t even come close to meeting the standards of a one-star establishment. The overall experience was appalling, and I would strongly caution anyone considering staying here.

Cleanliness and Hygiene

The state of the rooms and bathrooms was shocking. The bathroom was filthy, with visible grime, broken fixtures, and a pervasive bad smell. The condition of the bedroom was no better. The bed linens and pillows were dirty, with strands of hair from previous guests clearly visible. It was disgusting and left me questioning the hotel’s commitment to even basic hygiene.

Staff Behavior

The front desk staff were incredibly rude and dismissive. They displayed no professionalism or willingness to assist guests. Any inquiries or concerns were either ignored or met with hostility. Their attitude showed a complete disregard for guest comfort or satisfaction, which added to the overall unpleasantness of the stay.

Booking and Security Issues

To make matters worse, the hotel frequently cancels bookings without any prior notice, causing immense stress and inconvenience. The atmosphere of the hotel felt unsafe and unwelcoming. The dimly lit corridors and lack of proper security measures contributed to a sense of fear and unease.

This is 2 star motel according to the North American standards. However the plus is it's proximity to the Masjid Al Nabwi and specifically the women’s section. Elevators were terrible as they were small and always busy around prayer times. Breakfast was decent but primarily had asian dishes. Room was crammed, furniture and facilities were dated. Shower area didn’t have a glass door so all the water came flowing out to main washroom where there was no means to dry it out except for putting the extra towels down. Also sometimes the washroom had a smell.
I would suggest either looking around or paying extra to stay somewhere else. It’s not like this place was cheap, I paid approximately $250/night for 4 nights

Nice property

Poor and dirty

Good and perfect distance

Best location if you travelling with Family specially women.Very poor check in. Treat you like you are asking them a favour. Rooms are comfortable cleanliness is average. Lots of options in breakfast.

Perfect location. But old interior in the room..towels dont get changed everyday.
Breakfast is Egyptian inspired and everything they put is cold.

Service is great. At first they could not find my booking but in the end it all worked out.

Very old building. No sound proofing. Street noises disturbed our sleep. Room was very cold when we checked in at 16 degree. AC was on which we turned off but the room stayed cold at 18 degree through out. No heating was available. No hand or face towel were provided. Only one bathroom roll was provided for a room with 4 beds and 4 adults in the room. Elevators are small. Not recommended to stay. Only good thing is the location but there are other better hotels are available in the locality.

Not clean and service was not standard

Property is very near the Haram. This is the main advantage. Good to stay in this Property.

The staff at the reception are really nice and very respectful but couldn’t handle the busy check in / check out in such a busy area and busy time. Despite all the troubles I was able to get into my room after couple of changes.

Nothing really

Close to the mosque and food place

Near to Haram.
Very old structure. no proper faciluties.

Everything is fine but water pressure on washroom not enough

I recently stayed at this hotel and overall, it was a pleasant experience. The location is fantastic, with easy access to gate 338. Housekeeping did a great job keeping the rooms clean and comfortable throughout my stay.

However, one significant issue was the elevator situation. As someone who needed to go up and down frequently for prayers, I found it quite frustrating. The elevators are small, and with only two functioning, it often led to long waits, especially during peak hours. This was particularly inconvenient during rush times.

Aside from that, the hotel itself was lovely, and I would still recommend it for its location and quality service. Hopefully, the elevator situation can be improved for a more comfortable stay.