Grand Plaza Al Madina

Hotels
7.1 (2431 reviews)
5 zayd bin thabit St, 3078 central area , Al Madinah , sa

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Express check-in/check-out
Ironing service
Coffee Shop on site
Staff adhere to local safety protocols
Sanitized tableware & silverware
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Cleanliness issues
Old facilities

Categories

Cleanliness
5.31
Multiple reviews indicated issues with cleanliness, including unpleasant smells and poor hygiene.
Service
8.28
Staff were described as helpful and polite in several reviews.
Location
9.32
Many reviews praised the hotel location as excellent and convenient.
Room Quality
6.27
The rooms are generally described as old with issues, but some found them clean and neat.
Amenities
6.3
Concerns about variety and quality of amenities like lifts and bathroom facilities were noted.
Value for Money
6.26
Some reviews commented that the price does not reflect the quality of the hotel.
Food and Beverage
7.81
Breakfast received positive mentions for variety and quality, while lunch and dinner feedback was mixed.
Overall Experience
7.28
Overall mixed experiences with location being the highlight and cleanliness being a major concern.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:05

Property Description

Prime Location in Al Madinah
Centrally located in Al Madinah, Grand Plaza Al Madina offers comfortable rooms with free WiFi and convenient amenities.

Convenient Facilities
Enjoy complimentary private parking, room service, and a restaurant on-site at the hotel.

Comfortable Accommodations
Relax in air-conditioned rooms featuring a seating area, TV, and a private bathroom with modern amenities.

Ready to experience a relaxing stay in Al Madinah? Book your room at Grand Plaza Al Madina now and make the most of your visit!

Important information:

Kindly note that on the Holy Month of Ramadan from the 18/02/2026 to 19/03/2026 , the Breakfast meals will be served as Sahour and the Dinner will be served as Eftar .

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for SAR 75 per person per night when using an existing bed.
    Children from 6 years old to 11 years old stay for SAR 400 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 2431 reviews
Cleanliness: 5.31
Service: 8.28
Location: 9.32
Room Quality: 6.27
Amenities: 6.3
Value for Money: 6.26
Food and Beverage: 7.81
Overall Experience: 7.28
A
Alosaimi • family_with_children • sa
1
Cons:

سيئ وزحمة حملات والمصاعد خربانه ومو ذاك النظافه وفوق كذا فيه موظفه بالاستقبال اسمها تغريد اخلاقها سيئة لابعد حد تهاوش ومو متعاونه ابد.. لو كان مداني الغي وربي الغي على طول وحرام فيهم السعر

2026-02-14 • via Nuitee
A
Azzah • family_with_children • sa
10
Pros:

ممتاز

Cons:

نظافه

2026-02-14 • via Nuitee
S
SUHAILY ELMY • couple • sa
3
2026-02-13 • via Nuitee
فاطمة • family_with_children • sa
10
السعر كبير والمكان موقع مميز
Pros:

الموقع نظافة الغرفة الافطار

Cons:

تذكير بالخروج الساعة 10 والخروج الساعة 12

2026-02-12 • via Nuitee
A
AMINATOM • couple • my
10
Very nice hospitality. It was nice experience with Grand Plaza. Amazing hotel. Nice location. Warm hospitality. Decent b
2026-02-12 • via Nuitee
H
Hossameldin • family_with_children • eg
8
Pros:

everything

Cons:

Nothing

2026-02-12 • via Nuitee
N
Nadia • solo_traveller • us
10
2026-02-11 • via Nuitee
M
Muhammad Mustaq • family_with_children • gb
9
2026-02-11 • via Nuitee
O
Oberson • family_with_children • gb
8
I would to go back because it's near haram and breakfast was excellent
Pros:

Breakfast was excellent

Cons:

The picture of the building online doesn't match the actual one.
When we arrived at the hotel we headed straight to the hotel we saw the picture online then on checking in we were told it's the 2nd building

2026-02-10 • via Nuitee
S
SHAHNAWAZ • couple • in
1
Bad
Pros:

Lift services very bad and room bathroom also

Cons:

Bad

2026-02-10 • via Nuitee
D
Dr. Kausar • extended_group • sa
9
2026-02-10 • via Nuitee
P
Palma • extended_group • qa
8
a great experience
Pros:

We had a very pleasant stay at Grand Plaza Madinah. Although we were transferred to Badr Maqam, the entire experience was very smooth and the service was consistently very good. The staff were accommodating and made us feel comfortable throughout our stay. They even allowed us to extend our checkout time since our flight was late at night

A special thank you to Umar Faruk, the housekeeper on the 12th floor, who was incredibly kind, generous, and attentive. He always welcomed us warmly and even offered us water whenever we returned , such a thoughtful gesture that really touched us. We’d also like to mention Arafat, the bellboy, for being friendly and helpful with our luggage, and Hamada at the reception for assisting us whenever we needed help. Overall, a great experience.

Cons:

none

2026-02-10 • via Nuitee
R
Rookeezah • extended_group • mu
6
Pros:

House keeping was just excellent....room 1006...forgot the supervisor name....maybe Mr cassim.They were really polite very helpful and reliable

Cons:

Had to wait for 50 minutes for a lift on the first day.Main problem there is only 3 elevators working....same issue everyday....have to wait 10 to 15 minutes for elevator.They are really small also and most of the time crowded.Very very bad experience with the elevator.
Also have to recharge the door keys everyday. This is also a negative issue...had to go everyday 3 to 4 times at the reception to recharge the door keys as it is one use only.

2026-02-10 • via Nuitee
S
SUGEÇTİ • extended_group • tr
10
Pros:

Tüm personel ilgiliydi, gayet güzel bir otel. Konum harika.

2026-02-09 • via Nuitee
M
MED NAOUFEL • family_with_children • be
8
Pros:

The staff was very kind and helpful, specially Hanif who was very attentive and respectful

Cons:

The lift just before or after Salaat was almost impossible to take and we used the stairs from the 10th floor to the lobby

2026-02-09 • via Nuitee
N
Northren • extended_group • tr
9
Family Hotel
Pros:

Location and amenities were ideally close, great walkability, value for money. Very cooperative and forthcoming Overall staff, especially the house keeping team led by Mr Qasim was exceptional.

Cons:

The elevator system was under upgrade so it was a bit of a wait up scenario.

2026-02-08 • via Nuitee
D
Dr AMR • extended_group • eg
1
The worst experience ever in booking.com
Pros:

The worst property in all properties I stayed in

Cons:

Elevators
Food is very unsatisfactorily
Staff were unprofessional and unhelpful we did twice checkin for the same booking it is unbelievable
Staff came to the room to ask us to leave the room, immediately after checking in they thought us the previous customer !!! They thought that we didn't do checkin and we should go again to the reception to resign. (First time in a hotel to do double check in )
The room is not like a hotel room it is like youth hostel room . Photos are photoshop
Very bad odour in this hostel
The Garage was very small and out of proportions irrational and inappropriate
I will never repeat this experience again
The entrance was with a different name Maysan hotel
When you go the reception you find thousands of customers bags blocking the entrance
All people are complaining about the lifts
You should stay for you to 20 minutes to go to your floor.
Mr Shamim is trying to help but the number of rooms is disproportionate to the number of lifts.
My family are blaming me because I chose this hostel we gave it -1 of 10
I paid 1108 Saudi Riyals 300 $ for one night
It is losing money if you stay this hostel

2026-01-31 • via Nuitee
A
A • couple • gb
1
2026-01-30 • via Nuitee
M
Masood • couple • sa
9
House keeping and breakfast
Pros:

Housekeeping did an excellent job, especially the team leader, Mr. Qasim, and his subordinates, Mr. Parvaiz and Mr. Saqib. All of them were very cooperative and professional.

Cons:

Elevator’s

2026-01-30 • via Nuitee
M
Mohamed Ashraf • family_with_children • eg
1
Very very bad stay, can’t recommend any one to take the experience
Pros:

Ventilation of place was very bad due to the egg station

Cons:

Smell of the room as the ventilation was connected with the kitchen ventilation, as if you are sleeping in the kitchen

2026-01-30 • via Nuitee