Tbilisi Philharmonic Hotel by Mercure

Hotels
•
Mercure
9.6 (434 reviews)
10 Petre Melikishvili Avenue , Tbilisi City , ge

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location (near Mtatsminda Park, SPAR, eateries)
Friendly, helpful staff (named staff praised)
Clean rooms reported by multiple guests
Comfortable/spacious rooms for many guests
Good/excellent breakfast
Reasonable price / good value
Eco-friendly hotel and nearby supermarkets
Recent pleasant outdoor seating areas
Cons:
Inconsistent housekeeping / missed essentials (body wash, towels, tissues)
No parking and poor communication about parking
No luggage pick-up service / no bellhop
No creamer in-room (coffee only black)
Room issues reported: small bed, fridge not working, shower drainage, AC setup problems
Occasional staff professionalism/communication problems (room assignment, tour recommendation, breakfast billing confusion)
Minor moldy smell reported in one bathroom cabinet

Categories

Cleanliness
8.8
Mixed: several guests praised cleanliness ('Clean hotel', 'Clean & quiet'), but there are repeated issues (missed essentials like body wash/towels, slight moldy smell in bathroom cabinet, shower drainage problems) that lower the score.
Service
10
Generally excellent: multiple mentions of very helpful, friendly staff and named employees (Davit, Anni) who assisted with questions and food intolerances; some isolated professionalism/communication lapses noted, but overall staff assistance is a strong positive.
Location
10
Outstanding: repeatedly praised as 'great location', near Mtatsminda Park cable car, lots of eateries and SPAR nearby; many guests highlighted convenience and view of surroundings.
Room Quality
9.2
Generally good rooms (spacious, modern), comfortable for many repeat guests, but there are occasional problems: small bed despite 'king' label, fridge barely working in one room, AC/temperature or drainage issues reported.
Amenities
8.8
Somewhat limited: no luggage pick-up service, no parking (and staff not proactive about parking info), no creamer for in-room coffee; recent additions to hotel seating areas were appreciated but practical amenity gaps lower this score.
Value for Money
10
Perceived as very good value: multiple guests called the rooms 'reasonably priced' and repeat stays indicate satisfaction with cost versus quality.
Food and Beverage
10
Strong positives: 'excellent breakfast' and restaurant staff helped with dietary needs; minor negatives (lack of creamer, one billing confusion about breakfast price) are isolated and do not substantially detract from overall food experience.
Overall Experience
10
Very positive overall: many repeat stays, guests saying the hotel is improving and they'd return; overall comfortable, friendly and convenient despite a few operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 10:34

Property Description

Luxurious Amenities:
Experience luxury at its finest with our fitness centre, restaurant, and bar available for your enjoyment. Unwind and indulge in our upscale facilities during your stay.

Comfortable Accommodations:
Each room is thoughtfully designed for your comfort, featuring air conditioning, a flat-screen TV, and a private bathroom with premium toiletries. Enjoy city views from select units and relax with a cup of tea using the in-room kettle.

Convenient Location:
Located in the heart of Tbilisi City, our hotel is just a stone's throw away from popular attractions like Rustaveli Theatre and Heroes Square. With free WiFi and a 24-hour front desk, we ensure a seamless stay for our guests.

Book now for an unforgettable experience at Tbilisi Philharmonic Hotel by Mercure.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 434 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 8.8
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
U
Usmanov • solo_traveller • uz
8
2026-08-29 • via Nuitee
H
Harold • extended_group • us
10
good comfortable hotel with a great location
Pros:

if you travel for work or simply you are in Tbilisi with family this is the perfect hotel and value for money

2026-08-26 • via Nuitee
F
Faten • solo_traveller • qa
7
Will come again for sure
Pros:

Excellent location . Room view. Very calm. Helpful lady Anna.

Cons:

Laundry is expensive. Some retouching is needed in the room “fix side light” etc

2026-08-23 • via Nuitee
O
Olga • couple • ru
8
2026-08-23 • via Nuitee
A
Andra • couple • ro
10
2026-08-23 • via Nuitee
A
Aiym • couple • kz
9
2026-08-22 • via Nuitee
M
mouhammad • solo_traveller • ae
8
Pros:

location is very convenient

2026-08-22 • via Nuitee
B
Berk • couple • tr
5
2026-08-20 • via Nuitee
L
Leri • solo_traveller • us
8
2026-08-19 • via Nuitee
E
Erika • couple • hu
10
Best stay in Tbilisi
Pros:

Staff is super professional and nice also the building is well maintained and great design.

Cons:

None

2026-08-19 • via Nuitee
E
Erika • couple • hu
10
2026-08-19 • via Nuitee
Y
Yigit • couple • tr
10
2026-08-17 • via Nuitee
N
Naser • family_with_children • ae
7
Pros:

رائع

Cons:

الموظفة انتي اتوقع اسمها جذي وايد محترمة

2026-08-16 • via Nuitee
M
Martin • solo_traveller • de
8
2026-08-15 • via Nuitee
V
Vachagan • couple • am
7
Cons:

Отсутствие паркинга это серьезный недостаток.
Можно было бы хотя бы инструктировать администраторов хотя бы отвечать на вопрос можно ли машину поставить рядом или нельзя. Такое впечатление что им поручено не отвечать на такие вопросы.
Честно, это очень нервирует и оставляет негативное впечатление, что они не заботятся о своих гостях

2026-08-12 • via Nuitee
S
Shaza • couple • ae
8
Clean hotel and friendly staff
Pros:

Clean and staff are friendly

Cons:

Didn’t like there is no service to pick up luggage

2026-08-12 • via Nuitee
B
Bilal • solo_traveller • ae
5
Pros:

It was an Eco-friendly hotel and Supermarkets were within easy reach of the hotel.

Cons:

The staff were not mindful with its cleaning and constantly missed out on essential items such as body wash, tissue box and towels etc. The bed was quite small even though it said King size.

2026-08-12 • via Nuitee
R
Ramaz • family_with_children • il
9
2026-08-11 • via Nuitee
I
Ihab • family_with_children • eg
7
2026-08-08 • via Nuitee
A
Anjab Ahmed • solo_traveller • ae
10
2026-08-08 • via Nuitee