STEPS Batumi Hotel & Suites

The staff at the restaurant and the spa lack basic knowledge of English or Russian, so it was hard to communicate with them. In addition, some improvements need to be made at the spa. The steam bath wasn’t heated enough. The receptionist was called to adjust the temperature; she consulted someone on the phone, but it didn’t help. It was outrageous because a week prior to our stay they had assured me that they had just completed renovation work and that both the sauna and the steam bath were working properly. Secondly, the floor in the men’s locker room was wet, and my partner slipped and almost fell. The fact that they do not have rubber anti-slip mats is against safety regulations. Thirdly, the heating in the breakfast area was off this morning, and it was very cold, even though the temperature outside was +6°C. I had to keep my puffer jacket on while eating.

Жаль, что погода была дождливая

Nothing

The bathroom sink sprayed everywhere.

המעליות סיוט, בניין עם 27 קומות ורק 3 מעליות לוקח המון זמן למעלית להגיע ועד שמגיעה היא מלאה.. החדרים קטנים..

There were a few major let-downs. The room had an unpleasant smell, even on a high floor. I requested an air freshener, but instead, someone came to adjust the plumbing, and my actual request was ignored. That lack of attention to small but important guest needs was disappointing.
The bed was very uncomfortable, the bed sheet felt rough and low quality, and the pillow was so soft and unsupportive, it made sleep nearly impossible. When you’re paying this kind of price, comfort should never be compromised.
Also, the pool water was ice cold - not heated at all - and it was impossible to enjoy. I even caught a cold afterwards. A hotel of this level should have a temperature-controlled pool, especially given Batumi’s unpredictable weather.
On top of that, I asked the reception for a medical face mask before checkout due to a sudden illness, and they refused, saying they “don’t have one available.” That felt careless, especially when I know such a basic item could be easily offered to guests.
The outside of the hotel building also doesn’t give a great first impression - old tires and scattered items ruin the vibe before you even walk in.
Finally, the breakfast area is far too small for the number of guests - cramped and busy - and there’s no option to take your food to your room, which can be uncomfortable for many guests.