Smartr Atocha Reina Sofia

This was a super-convenient location near the Madrid Atocha train station. It's in a quiet residential neighborhood but walking distance to the main museums in Madrid. It was a perfect home-base for the three of us to explore Madrid.

Spacious and comfortable in a great location. Remote checkin worked well.

The check-in was very simple and we were pleased to walk into a nice, clean room. Our visit was less than 24 hours so we were not able to explore the area too much. The location was great as we were able to walk from the train station to the hotel and out again for dinner.

Also, the hotel staff communicated very quickly with any questions I had using WhatsApp.

Thank you, Smartr Atocha Reina Sofia!

We stayed for one night and were happy with the studio for this length of time. Very well equipped with plenty of space. Very close to the station it was good value for money and easily walkable to other areas of the city. The room was very clean. Downsides - we were on the ground floor and the “views” from the room were a little dismal - but for something so close to the station this was to be expected. I also had to chase the team running the location for the access codes and I would have expected to receive these at the time that check in was possible.

Apartment was very nicely appointed. Clean and in good location. Only issues were firm matresses and incorrect exterior code was give multiple times before we received the correct one. Otherwise we would recommend this place

Place very clean
Only We have problems to check in and when we got to the place We waited 2 hrs to get in the room otherwise happy with our stay .
Recommend 100%

Check in info received before arrival. Nice apartment. Plenty of dining or grocery shopping around.
No WINE OPENER?! A towel in the kitchen would be useful to do minor dishes (apartment had a dishwasher, but traveling solo, didn’t really need it). Door to apartment let in some noise from people coming and going, but bedroom was quiet.

Mandaron instrucciones para check in, pero no hay lobby. No hay cuidado de maletas, y los que hay en los alrededores no son 24 horas. La falta de toque humano es frustrante. Preferi ir a otro hotel.

El departamento es amplio, iluminado y muy limpio, se encuentra a unas cuadras de la estación atocha, tiene todo lo necesario, muy recomendado, lo volvería alquilar

desk staff has no flexibility dealing with credit card payments over the phone, I had phone issues upon reaching Madrid & the desk agent made me come to their office just to complete the payment process, just plain absurd since the office has my credit card info to reserve the unit, the agent could easily have easily processed the payment & give the entry code for the property over the phone, NO need for a subway ride to the office just to be given the entry code, what a hassle!

Our stay was good. The property was clean and very nice. The only issue we had was that we had to call them to get the codes to get in. They did not send them to us.

Vi havde nogle rigtig fine dage i Madrid og boede i studielejlighed hvor der var fin plads og alle de ting vi skulle bruge i køkkenet. Området var roligt men lejligheden noget mørk og med udsigt til baggårde

Really comfortable apartment in a good area, close to Atocha transport hub and attractions such as the Reina Sofia and Prado Museums and the Retiro Park. Lots of bars and restaurants within a few minutes walk. Only negative was trying to get used to the quirky lock on the apartment door.

Good location, room is clean. The staff was not helpful at all. I sent in-APP messages twice on the day, asking for check in instructions and access code, but didn't receive any reply. I called the staff when I arrived at property, I was told check in instruction has been sent to WhatsApp. I didn't receive any message from the property, we had never communicated on WhatsApp. The staff refused providing access code on phone, and didn't want to send the code thru email or in-APP messages. After 20 minutes argument on phone, finally I was given the code. My first day of a 4-week holiday was totally ruined. It was the worst ever check in experience.

Nice quiet neighborhood

Very convenient locariin

Our room was not the one we booked om hotels.com. the room showed on hotels.com has a balcony and bright light. The room we got was a dark and no balcony with very bad smell. When you open the window you can see the garage around.

If you don’t have an internet access on the day of Check-in after 3:00 Pm, you might as well find another place to stay.
Check in software needs more work to be fully functioning.

Apartment was perfect for a family of four visiting Madrid for a few days. Very clean and functional with a full kitchen. Neighborhood is good and close to shops and grocery.

Very clean and although the check in is online the communication is very good. The remote receptionist was communication was great via what’s app.Excellent service