Facilities

Health or beauty spa nearby
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Kind staff
Charming atmosphere
Clean rooms
Cons:
Odor in some rooms
Limited breakfast variety
Issues with Jacuzzi

Categories

Cleanliness
8.14
The room was super clean and modern, but some guests reported issues with odors.
Service
8.91
Staff was incredibly helpful and kind throughout the stay.
Location
9.15
Excellent location in the heart of the city with all major attractions within walking distance.
Room Quality
8.6
Rooms were charming and modern, though some rooms were described as small.
Amenities
8.63
Good amenities, including a private spa, though some inconsistency in service was noted.
Value for Money
8.59
Standard quality for this hotel tier with a good service-to-price ratio.
Food and Beverage
8.14
Breakfast could have been more varied; some guests found it to be lacking.
Overall Experience
8.61
Overall, guests had a great experience with minor issues that did not affect satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:30

Property Description

Luxurious Accommodation
Experience comfort in air-conditioned rooms equipped with modern amenities, including free WiFi and a flat-screen TV with satellite channels. Select rooms even feature a kitchen for added convenience.

Top-Notch Services
From room service to concierge assistance, our staff is dedicated to ensuring a seamless stay. Enjoy the convenience of private parking, luggage storage, and multilingual receptionists always ready to assist.

Ideal Location
Located near popular attractions like Accademia Carrara and Gewiss Stadium, Palazzo Santo Spirito offers easy access to the best of Bergamo. Explore the city with ease, knowing Orio Al Serio International Airport is just 5 km away.

Book your stay at Palazzo Santo Spirito for a truly unforgettable experience.

Important information:

Children aged 16 and under are not allowed in the wellness center.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BGY

Location

Guest Reviews

8.6
Based on 4093 reviews
Cleanliness: 8.14
Service: 8.91
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
A
Annerose • couple • de
9
I would recommend the hotel
Pros:

Very quiet and nice location

Cons:

Staff was efficient but could be a little friendlier.

2026-03-21 • via Nuitee
M
Max • couple • ch
8
2026-03-20 • via Nuitee
C
cedric • solo_traveller • be
9
2026-03-20 • via Nuitee
F
Fulvio • solo_traveller • ch
9
Pros:

Location

Cons:

Very narrow entrance to parking

2026-03-20 • via Nuitee
F
francesca • solo_traveller • it
9
Una buona sosta sia per lavoro che per vacanza
Pros:

Posizione, la bellezza del luogo un ex convento.

2026-03-19 • via Nuitee
F
francesca • solo_traveller • it
9
Una gradevole sosta in centro a Bergamo
Pros:

Posizione, struttura storica, parcheggio

2026-03-19 • via Nuitee
S
Sarah • solo_traveller • gb
6
Lovely staff but management need to try out the rooms and see if they can sleep . Noisy aircon and flashing lights from
Pros:

Old historic building. Had a lovely garden to sit out in fine weather

Cons:

Poor interior decoration , the restaurant and bar area could be so much more with better interior design and decor .
Our bedroom had a broken mirror in the bathroom and an uncovered electric junction box with flashing lights right by my side of the bed

2026-03-19 • via Nuitee
I
Iñigo • solo_traveller • es
9
2026-03-19 • via Nuitee
E
EVA • couple • es
5
Revisión de estrellas
Pros:

La ubicación

Cons:

El desayuno

2026-03-19 • via Nuitee
E
Elena • solo_traveller • me
10
2026-03-18 • via Nuitee
B
barbara • solo_traveller • ch
10
2026-03-18 • via Nuitee
A
Antonio Francisco • couple • es
8
Pros:

Muy buena ubicación y el personal muy amable. El desayuno también estaba muy bien

2026-03-17 • via Nuitee
M
Max • solo_traveller • ch
9
2026-03-17 • via Nuitee
M
Maria jose • extended_group • es
8
Una buena habitación
Pros:

La ubicación perfecta

Cons:

La ducha con muy poca presión y el desayuno poca variedad

2026-03-17 • via Nuitee
J
Julie • extended_group • gb
9
2026-03-16 • via Nuitee
A
Armando • extended_group • es
6
Pros:

Buena ubicación.
Zona tranquila.

Cons:

En el baño de la habitación poca presión en la ducha.
Se contrató una habitación para tres adultos y una cama era para un niño de 6 años pero cobraron por tres adultos igualmente.
Desayuno algo escaso.
Tasa turística terriblemente cara, te queda la cara de tonto cuando te dicen lo que vas a pagar por ella.

2026-03-16 • via Nuitee
L
Laura • couple • ch
7
2026-03-16 • via Nuitee
F
Frederique • solo_traveller • ch
7
2026-03-15 • via Nuitee
M
Marlise • extended_group • ch
5
Pros:

Die Lage war gut
Hotelanlage sehr schön.

Cons:

Ich habe 2 Zimmer gebucht. Trotz wenigen Hotelbesuchenden hatten wir leider für den selben Preis unterschiedliche Standards. Badezimmer gross oder leider sehr klein. Das geht gar nicht.
Frühstücksbuffet wurde nicht aufgefüllt, sodass oft Vieles fehlte. Sehr trockenes und altes Brot leider. Teilweise hart wie Zwieback.
Personal nicht sonderlich freundlich.

2026-03-14 • via Nuitee
M
Maja • couple • pl
9
2026-03-13 • via Nuitee