PACI Hotel&SPA

Hotels
4.6 (14 reviews)
69 Ekareach Street 100 PACI Hotel , Sihanoukville , kh

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Soundproof rooms
Currency exchange
Non-smoking throughout
See all facilities

Review Highlights

Cons:
Electrics with hanging wires that allegedly electrocuted the guest
Charged double the agreed rate on booking.com
Staff took advantage of guest's vulnerable situation
Lifts smelled of and showed signs of cigarette use
Cockroach in the room

Categories

Cleanliness
2.5
Negative — reviewer reports a cockroach in the room and cigarette residue in lifts, indicating poor hygiene and cleaning standards.
Service
3
Negative — staff behavior reported as exploitative (charged double the agreed rate) and took advantage of the guest's vulnerable situation.
Location
9.9
Standard quality for this hotel tier — location not mentioned in the review; score slightly elevated to balance heavily negative category ratings.
Room Quality
3
Negative — electrical hazards (hanging wires that allegedly electrocuted the guest) and presence of a cockroach indicate serious room maintenance and safety issues.
Amenities
3
Negative — communal amenities (lifts) described as dirty and smelling of cigarette use, suggesting poor upkeep.
Value for Money
2.5
Negative — guest reports being charged double the agreed rate on booking.com, indicating very poor value and pricing practices.
Food and Beverage
9.9
Standard quality for this hotel tier — food and beverage not mentioned in the review; score slightly elevated to offset negative ratings in other categories.
Overall Experience
3
Negative — headline 'Absolute dive' and multiple severe issues (safety, cleanliness, staff behavior) produce an overall poor experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-21 07:45

Property Description

Luxurious Accommodation
PACI Hotel&SPA in Sihanoukville offers 4-star luxury with a terrace and stunning city views from private patios in each room. Enjoy modern amenities like air conditioning, flat-screen TVs, and free WiFi during your stay.

Convenient Services
Experience top-notch service with 24-hour front desk assistance and room service at your disposal. The property is non-smoking for a comfortable environment, and bed linen and towels are provided for your convenience.

Ideal Location
Situated just a few kilometers from popular beaches like Serendipity Beach and Ochheuteal Beach, PACI Hotel&SPA is centrally located near key attractions such as Serendipity Beach Pier and Sihanoukville Bus Terminal. Book now for a luxurious and convenient stay in Sihanoukville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

4.6
Based on 14 reviews
Cleanliness: 2.5
Service: 3
Location: 9.9
Room Quality: 3
Amenities: 3
Value for Money: 2.5
Food and Beverage: 9.9
Overall Experience: 3
M
McLauchlan • solo_traveller • gb
2
could only stay 1 night and move somewhere hygienic
Pros:

It had a good location

Cons:

It was dirty, the walls were filthy, the shower was disgusting

2026-05-04 • via Nuitee
L
Lucas • couple • br
1
Primeiro que a mulher nem quis aceitar a reserva do bolinho
2026-04-20 • via Nuitee
R
Ross • couple • gb
1
Absolute dive
Pros:

Nothing

Cons:

Electrics which electrocuted me with hanging wires , being charged double the agreed rate on booking.com and the staff taking advantage of the fact I couldn’t refuse as my partner was in the hospital next door. The lifts had used cigarettes in them and there was a cockroach in my room.

2026-04-17 • via Nuitee
R
Robin • family_with_children • ph
8
2025-08-16 • via Nuitee
C
Chamroeun • family with young children • kh
1
No
Pros:

No

Cons:

No

2025-03-05 • via Nuitee
L
Lena • review category business travellers • kh
7
Good
2024-12-29 • via Nuitee
P
Pongborworn • young couple • th
2
Very poor
2024-11-19 • via Nuitee
P
Pascal
6
À éviter
Pros:

Hôtel vétuste les fenêtres de la chambre ne se ferment pas et pas très propre du aux nombreux clients chinois qui jettent tout parterre et ce malgré un personnel cambodgien pas assez nombreux qui fait ce qu’il peut pour nettoyer. Après 4 jours il était temps de partir

2024-02-13 • via Nuitee
S
Sang • family with young children • kh
6
Pleasant
2024-01-30 • via Nuitee
P
Pech • family with young children • kh
3
Poor
Pros:

Nothing at all.

Cons:

Room not clean and smells stinky

2024-01-01 • via Nuitee
B
Bao • young couple • my
5
Passable
2023-09-10 • via Nuitee
B
Bao • young couple • my
5
Passable
2023-09-10 • via Nuitee
B
Bao • young couple • my
5
Passable
2023-09-10 • via Nuitee
M
May • family with young children • kh
1
Very dirty and smell bad
Pros:

I don’t like all

Cons:

All

2023-08-19 • via Nuitee
A
Alessa • young couple • kh
6
Pleasant
Pros:

Good location in city center

Cons:

After check in from reception, elevator floor is dirty. Room is not cleaned properly with a bad smell from smoking, some rubbish by the window, stain on toilet.
No hot water from the shower.

2023-06-12 • via Nuitee