Crowne Plaza Phnom Penh by IHG

Hotels
•
Independent
9.5 (58 reviews)
No. 1679, Phnom Penh, Russia Avenue, 120912 , Phnom Penh , KH
855-712060111

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Facilities

Elevator
Fitness facilities
Breakfast available (surcharge)
Multilingual staff
Porter/bellhop
Meeting rooms
Tours/ticket assistance
Snack bar/deli
Free self parking
Free airport transportation - pickup
See all facilities

Review Highlights

Pros:
Very close to the international airport (convenient, runway view)
Friendly, efficient and accommodating staff
Clean, spacious and comfortable rooms
Excellent amenities: pool, gym, and strong breakfast buffet
Easy airport pickup and quiet despite proximity to runway
Cons:
Main dining skewed to Chinese cuisine; some guests found food options or quality limited
TV/language primarily in Mandarin which inconvenienced non-Mandarin speakers
One report of heavy cigarette smell in a room despite requesting non-smoking
Area around the hotel has limited nightlife/activities (typical airport-hotel surroundings)
One guest reported an issue with checkout payment process

Categories

Cleanliness
9
Multiple reviews describe rooms and hotel as very clean and modern; one guest reported a heavy cigarette smell despite requesting a non-smoking room.
Service
10
Staff repeatedly praised as friendly, efficient and accommodating (airport pickup, timely room service, 5-star service comments).
Location
10
Consistently noted as very close to the international airport with runway views and quiet surroundings; area around the property is limited in nightlife/amenities but ideal for airport stays.
Room Quality
9.5
Rooms described as comfortable, spacious and well-appointed; minor issues reported such as TV language being in Mandarin for some guests.
Amenities
10
Pool, gym, modern facilities, good breakfast buffet and bar service are repeatedly praised; overall amenities considered a highlight.
Value for Money
8.5
Mixed notes: several guests say 'you get what you pay for' and find the hotel worth it for airport convenience, while a few mention limited dining options which affects perceived value for some.
Food and Beverage
9.5
Breakfast repeatedly called top-notch; however main dining skewed to Chinese cuisine and a few guests found the restaurant options or Chinese food quality lacking.
Overall Experience
9.5
Overall overwhelmingly positive — recommended for airport travelers, praised for comfort, staff and amenities; a few minor negatives (area, food variety, isolated service/payment issue).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Luxurious Amenities at Your Disposal

Indulge in the outdoor pool, fitness center, and complimentary wireless internet. Unwind at the bar/lounge or with a meal at the restaurant. The hotel also offers concierge services for your convenience.

Comfortable Accommodations

Relax in one of the 134 air-conditioned rooms with Smart TVs and minibars. Stay connected with complimentary Wi-Fi and enjoy the satellite programming. The private bathrooms come with complimentary toiletries and hairdryers.

Convenient Location

Located in Phnom Penh, the VM Hotel is a luxurious retreat near key attractions like AEON Mall Sen Sok City and Olympic Stadium. Stay connected to the city's pulse while enjoying the tranquility of a premium stay.

Experience luxury and convenience at VM Hotel. Reserve your stay now!

Important information:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 5 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNH

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

  • Health & Safety

    Property does not require health documentation at check-in

Location

Guest Reviews

9.5
Based on 58 reviews
Cleanliness: 9
Service: 10
Location: 10
Room Quality: 9.5
Amenities: 10
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 9.5
S
Savy
10
Pros:

Beautiful place. Good customer service

2025-09-17 • via Nuitee
C
chantra • family
10
Pros:

Good, clean, convenient, airport services

2025-09-08 • via Nuitee
W
Wendy
10
A very comfortable stay!
Pros:

I think this is a great hotel near the hotel for an overnight stay. The room is very comfortable and the pool was nice for a morning swim. Thank you!

2025-09-06 • via Nuitee
D
Deidra
10
Pros:

Loved all the staff. So friendly and made the stay much more enjoyable. As a solo-female traveller from Canada, it made me feel safe and comfortable with no worries. I did enjoy the food as well, however it is located in the Chinatown part of Phnom pehn, so it was more a Chinese cuisine but the Khmer cuisine was delicious!!

2025-08-10 • via Nuitee
S
Shitong
10
Pros:

接客が良い

2025-05-25 • via Nuitee
L
LANDON • partner
10
Pros:

Hotel is very close to airport and clean. The food taste great for the breakfast. Nice street and city view a well. There is stores and food nearby to by right next to the hotel. 5/5 experience.

2025-05-22 • via Nuitee
J
Junji
10
Pros:

Good hotel

2025-05-14 • via Nuitee
J
Junji
10
Pros:

Good hotel

2025-05-14 • via Nuitee
N
nicholas
8
Pros:

So, i like this place, beautiful pool and gym. The breakfast is next level. Rooms are nice etc. The draw back is the area and if you dont speak mandarin chinese it wont be as fun. I luckaly do. Unfortunately, i dont read it and the tv was in it. All and all it was fun and i would stay there again. The breakfast and pool are worth it alone.

2025-05-05 • via Nuitee
B
BANG
10
Pros:

직원친절

2025-04-27 • via Nuitee
D
Damien
10
Pros:

Its a very beautiful view

2025-04-26 • via Nuitee
H
Hardip
10
Pros:

Excellent hotel for business travellers!

2025-04-23 • via Nuitee
J
Jackie
10
Pros:

The VM hotel is only a few block from the airport and i can see the runway and it was still quiet. The staff was great upon my arrival. When I ordered room service the food arrived in a timely manner, it was hot and it was very tasty. I will stay at this hotel again when I return to Cambodia.

2025-04-20 • via Nuitee
C
christian
10
Pros:

Nice place with good dining options and local supermarket. Very close to airport.

2025-04-12 • via Nuitee
D
David • family
10
Pros:

What a wonderfully pleasant and nice hotel! And the free breakfast was top notch. Wish we were staying more than the 1 night.

2025-04-03 • via Nuitee
T
Tiago Feliciano
2
Bad
Pros:

We cannot pay the on check out, its show that hotel not beleive on your customers

2025-03-18 • via Nuitee
J
John • partner
10
Pros:

Pick up at the airport was efficient and convenient. Very clean and modern.

2025-03-12 • via Nuitee
J
Joe
10
Pros:

Well Done Team!

2025-02-19 • via Nuitee
S
SUNG
10
Pros:

Newly built spacious room and clean each to access airport everything was good

2025-02-19 • via Nuitee
D
David
10
Pros:

I very pleasant surprise as I needed to book a hotel near the airport for an early flight out the next day. This hotel was top quality in so many ways. Enjoyed the pool area and afternoon bar service. Breakfast buffet was very good. Staff and service was 5 star. The only negative given was 3 stars for "Area around the property" and that is simply because it IS an Airport hotel. Being that close to the airport, there's just not that much going on in the area. Nevertheless, highly recommend this hotel for anyone needing to stay around the International airport and don't want to go for a "budget hotel".

2025-02-18 • via Nuitee