Waldorf Astoria Helsinki

Hotels
•
Waldorf Astoria Hotels & Resorts
9.5 (253 reviews)
Mariankatu 23 , Helsinki , fi
358-505879226

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Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional, friendly and professional staff (concierge Sami highlighted)
Memorable personalised touches (engagement/birthday surprises) and room upgrades
Comfortable, luxurious rooms with good bedding and tablet controls
Good breakfast quality
Convenient, well-regarded location
Cons:
Breakfast service: limited selection, some items cost extra, service can be slow
Spa/sauna often costs extra, requires booking and there is no swimming pool
Housekeeping inconsistencies; one room cleaning mistake reported
Room issues: closet light glitch, squeaky bed and some noise/soundproofing concerns

Categories

Cleanliness
9
Generally rooms described as luxurious and tidy with one reported small cleaning mistake that was quickly resolved; overall cleanliness is high.
Service
10
Repeatedly praised staff and concierge (named Sami) — friendly, professional and made special occasions memorable; a few front-desk limitations were noted but overall service was excellent.
Location
10
Location cited positively in reviews (listed as a pro) and contributes strongly to the guest experience.
Room Quality
9
Rooms described as luxurious, comfortable and often upgraded, with tablet controls and soft linens; some issues reported (closet light glitch, squeaky bed, modest soundproofing) that lowered the score slightly.
Amenities
9
Good SPA/private sauna offerings but several guests noted that spa/sauna access often costs extra, needs booking and there is no pool — amenities are strong but have caveats.
Value for Money
9.5
Mixed signals: some guests felt the room or housekeeping fell below expected Waldorf standards, while personalised service, upgrades and memorable experiences supported a high perceived value.
Food and Beverage
9.5
Breakfast quality praised several times, but common complaints about limited choice, slow service (staff-delivered rather than buffet), some items costing extra and menu language issues.
Overall Experience
10
Overall very positive — many guests called the stay memorable and said they would return, highlighting exceptional staff, special touches for celebrations and comfortable rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 08:34

Property Description

Prime Location in Helsinki
Located in the heart of Helsinki, The Hotel Maria - Preferred Hotels & Resorts offers a perfect blend of convenience and luxury.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, and a fitness centre. The hotel also features a garden, shared lounge, terrace, and a bar for relaxation.

Culinary Delights
Indulge in a variety of cuisines at the on-site restaurant, including local, international, and European dishes. Special dietary options are available upon request, catering to all guests' preferences.

Experience the best of Helsinki at The Hotel Maria - Preferred Hotels & Resorts. Book now for an unforgettable stay!

Important information:

Children aged 16 years and below are not allowed to use the Waldorf Astoria Spa.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

9.5
Based on 253 reviews
Cleanliness: 9
Service: 10
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
V
Vítězslav • couple • cz
9
2026-07-06 • via Nuitee
D
Dagmar • family_with_children • de
10
2026-07-01 • via Nuitee
Z
Zsuzsanna • extended_group • at
10
Top design ,Top angestellter , Die beste vom besten
Pros:

Top Design , Top Angestellter , die beste vom besten

Cons:

Nichts

2026-06-29 • via Nuitee
M
Monika • extended_group • at
10
2026-06-28 • via Nuitee
M
Mohamed Osman • couple • fi
9
In other words the stay was amazing beacuse of the staff thank you to them again
Pros:

I liked the place and the service was 10/10
Staff was amazing lovely people
Made our engagement day unforgettable
Thank you again
You willl

Cons:

There was couple small details that i didnt like there was small mistake with the room when it was cleaned but it was sorted out
Also
In the room there was light glitching in the closet it kept turning on i have video proof of it it guys want it i can send it to you

2026-06-27 • via Nuitee
A
Ahmed Alali • solo_traveller • ae
8
Pros:

The restaurants,
The location,

Cons:

The room way below the expected,
House keeping also not belong to Waldorf Astoria level, the reception staff was very kind but couldn't help in changing room or plan any trip, not what we expected..

I believe the hotel may do better to reach to the standard of Waldorf Astoria..

2026-06-15 • via Nuitee
R
Ralf Guido • couple • de
8
Hotel und Personal exzellent, beim Frühstück war Geduld angesagt.
Pros:

Extrem freundliches Personal, Frühstück gut, Abendessen ok, aber wenig Auswahl.

Cons:

Bedienung beim Frühstück. Alle sehr freundlich, aber überfordert. Für sehr viele Gäste nur 4 Personen im Service. Besser wäre ein Buffet gewesen. So dauerte alles oft sehr lange, Tea kam schon lauwarm usw.

2026-06-14 • via Nuitee
M
Marina • couple • ee
10
2026-06-07 • via Nuitee
D
Diaka • solo_traveller • gn
10
2026-06-06 • via Nuitee
M
Mojmir • solo_traveller • cz
10
Sehr schöner Aufenthalt, ich würde das Hotel wieder buchen.
Pros:

Neues sehr schönes Hotel, freundliche Mitarbeiter, sind auf meinen Zimmerwunsch eingegangen.
Habe ein schönes Upgrade bekommen, danke. Schönes SPA, leider extra zu zahlen.

Cons:

SPA extra zu zahlen und kein Pool zum Schwimmen. Frühstück könnte besser sein und länger, ist nur bis 10:00.

2026-06-06 • via Nuitee
V
Vladislavs • couple • lv
10
2026-05-05 • via Nuitee
A
Anna • solo_traveller • se
9
Lyx, lyx!
Pros:

Service var perfekt, älskade lyxen !

Cons:

På Frukost inte mycket att välja, vissa val kostade extra… och menyn var bara på engelska- inte br…

2026-04-24 • via Nuitee
D
Diana • extended_group • au
8
Pleasant and comfortable
Pros:

The breakfast conservatory and the staff were lovely.

Cons:

The is no free access to the sauna for hotel guests and you need to book ahead.

2026-04-20 • via Nuitee
G
Giuliana • extended_group • dk
8
2026-04-19 • via Nuitee
P
Piia • family_with_children • fi
10
Hemmottelu loma.
Pros:

Aamiainen oli erinomainen. Ystävällinen palvelu. Kaunis sisustus.

2026-04-19 • via Nuitee
G
Grzegorz • couple • pl
9
Pros:

Pobyt w hotelu Waldorf Astoria w Helsinkach był bardzo udany. Na szczególne wyróżnienie zasługuje niezwykle miły i pomocny personel. Mimo że przybyliśmy przed oficjalną godziną zameldowania, otrzymaliśmy pokój od razu, a dodatkowo zaoferowano nam upgrade, co było bardzo miłym gestem.

Szczególne podziękowania kierujemy do konsjerża Samiego za profesjonalizm i zaangażowanie. Pokój był komfortowy, doskonale wyposażony, a prywatna sauna stanowiła świetne uzupełnienie pobytu.

Śniadania serwowane były w formie donoszenia przez obsługę, co nie do końca odpowiadało naszym preferencjom. Jednak mieliśmy przyjemność poznać Panią Anię, która swoją uprzejmością i profesjonalnym podejściem w pełni to zrekompensowała. Chętnie dzieliła się informacjami i wszystko dokładnie wyjaśniała, co było bardzo miłe i pomocne.

Podsumowując, pobyt oceniamy bardzo pozytywnie i z przyjemnością wrócilibyśmy do tego hotelu.

Cons:

Jedynym minusem była nieco niższa dźwiękoszczelność pokoju, co momentami wpływało na komfort wypoczynku.

2026-04-08 • via Nuitee
A
Antti • couple • fi
10
Erinomainen elämys, ja loistava tapa viettää merkkipäivää.
Pros:

Majoituspaikassa pidimme siitä, että meidät otettiin hyvin vastaan ja ohjattiin omaan huoneeseemme sekä samalla kerrottiin missä hotellin eri tilat sijaitsevat.

Huone oli erittäin viihtyisä, ylellinen sekä siisti ja huoneen valojen, äänien ja lämpötilan
säätäminen onnistui helposti tabletin avulla.
Huoneen sänky oli todella hyvä ja lakanat erittäin pehmeät.

Aamupala/ asiakaspalvelu oli erinomaista ja henkilökunta oli ystävällistä sekä ammattitaitoista. Pidimme siitä miten majoituspaikka oli huomioinut syntymäpäiväni yllätyksellä, joka piristi päiväämme paljon.

Nautimme olostamme hotellissa ja aiomme tulevaisuudessa tulla uudestaan :)

Cons:

Huoneen sänky narisi todella paljon, kun halusi vaihtaa asentoa, joka häiritsi hieman nukkumista

2026-04-06 • via Nuitee
C
Christel • couple • na
9
We will come back
Pros:

beautiful hotel in good location, easy to walk from here to city, restaurants and sightseeing spots

Cons:

the breakfast was missing the indulgence factor, being the only reason I do not award the 10/10.
I dislike not being able to choose the table I wish to enjoy breakfast, table designated for two people helplessly too small and cramped. Otherwise everything was five star

2026-04-01 • via Nuitee
T
Thomas • couple • ch
6
2026-03-30 • via Nuitee
T
Timo • couple • fi
10
Perfect place with perfect service
Pros:

Head Concierge Sami is absolutely the star, he made our special stay even more special! Thank you for everything and extraordinary service!!!

2026-03-29 • via Nuitee