Waldorf Astoria Helsinki

Hotels
•
Waldorf Astoria Hotels & Resorts
9.5 (263 reviews)
Mariankatu 23 , Helsinki , fi
358-505879226

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Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional, friendly and professional staff (concierge Sami highlighted)
Memorable personalised touches (engagement/birthday surprises) and room upgrades
Comfortable, luxurious rooms with good bedding and tablet controls
Good breakfast quality
Convenient, well-regarded location
Cons:
Breakfast service: limited selection, some items cost extra, service can be slow
Spa/sauna often costs extra, requires booking and there is no swimming pool
Housekeeping inconsistencies; one room cleaning mistake reported
Room issues: closet light glitch, squeaky bed and some noise/soundproofing concerns

Categories

Cleanliness
9
Generally rooms described as luxurious and tidy with one reported small cleaning mistake that was quickly resolved; overall cleanliness is high.
Service
10
Repeatedly praised staff and concierge (named Sami) — friendly, professional and made special occasions memorable; a few front-desk limitations were noted but overall service was excellent.
Location
10
Location cited positively in reviews (listed as a pro) and contributes strongly to the guest experience.
Room Quality
9
Rooms described as luxurious, comfortable and often upgraded, with tablet controls and soft linens; some issues reported (closet light glitch, squeaky bed, modest soundproofing) that lowered the score slightly.
Amenities
9
Good SPA/private sauna offerings but several guests noted that spa/sauna access often costs extra, needs booking and there is no pool — amenities are strong but have caveats.
Value for Money
9.5
Mixed signals: some guests felt the room or housekeeping fell below expected Waldorf standards, while personalised service, upgrades and memorable experiences supported a high perceived value.
Food and Beverage
9.5
Breakfast quality praised several times, but common complaints about limited choice, slow service (staff-delivered rather than buffet), some items costing extra and menu language issues.
Overall Experience
10
Overall very positive — many guests called the stay memorable and said they would return, highlighting exceptional staff, special touches for celebrations and comfortable rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 08:34

Property Description

Prime Location in Helsinki
Located in the heart of Helsinki, The Hotel Maria - Preferred Hotels & Resorts offers a perfect blend of convenience and luxury.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, and a fitness centre. The hotel also features a garden, shared lounge, terrace, and a bar for relaxation.

Culinary Delights
Indulge in a variety of cuisines at the on-site restaurant, including local, international, and European dishes. Special dietary options are available upon request, catering to all guests' preferences.

Experience the best of Helsinki at The Hotel Maria - Preferred Hotels & Resorts. Book now for an unforgettable stay!

Important information:

Children aged 16 years and below are not allowed to use the Waldorf Astoria Spa.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Property Video

Guest Reviews

9.5
Based on 263 reviews
Cleanliness: 9
Service: 10
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
M
Mary-Ellen • couple • au
8
2026-08-29 • via Nuitee
E
Eerik • extended_group • fi
7
Pros:

Ihan perus ok, mutta ei mitään ihmeellistä.

2026-08-27 • via Nuitee
A
Aleksandra • family_with_children • rs
8
2026-08-23 • via Nuitee
J
Jens • solo_traveller • ch
8
Pros:

Zimmer

Cons:

Frühstück

2026-08-23 • via Nuitee
G
Georg • solo_traveller • de
10
Ein sehr schönes Hotel in einer wunderschönen Stadt.
Pros:

Es handelt sich um ein niveauvolles und sehr schönes Hotel.

Cons:

Die Lage der Zimmer in vier verschiedenen Häusern ist teilweise etwas verwirrend.

2026-08-22 • via Nuitee
F
Fred • couple • ee
10
2026-08-20 • via Nuitee
S
Sylvain • couple • ca
10
Wow. Endroit fantastique.
Pros:

Tout était parfait. Un hôtel de grande classe.

Cons:

Absolument rien.

2026-08-16 • via Nuitee
V
Vadim • couple • fi
10
2026-08-16 • via Nuitee
Y
Yamoundow • extended_group • fi
10
Pros:

Everything was perfect!

2026-08-10 • via Nuitee
A
Aino • couple • gb
10
We had the most beautiful stay. Would highly recommend.
Pros:

Beautiful hotel. Wonderful staff. Immaculately clean. Sophisticated decor. 10/10.

Cons:

NA

2026-08-05 • via Nuitee
K
Katrien • family_with_children • be
8
2026-08-05 • via Nuitee
F
Fabio Antonio • extended_group • mx
10
Excelente experiencia en Helsinki
Pros:

Todo. Servicio, instalaciones, ubicación.
Gran hotel y gran servicio.

Cons:

Todo me gustó

2026-08-05 • via Nuitee
A
Albert • couple • ch
9
Im allgemeinen waren wir doch sehr zufrieden.
Pros:

Personal

Cons:

Die Organisation beim Frühstück war absolut nicht ausreichend...immer Leerläufe hin und her und lange gewartet.
Schlechte Schulung des Restaurantchefs. Ausserdem hatte ich eine absolut zu harte "Beton" Umrandung des Bettes inkl. Kopfteil (war steinhartes Material) wo man sich verletzen kann...entspricht nicht 5 Stern. Man hat uns aber dann mit einem Schutz geholfen.

2026-08-03 • via Nuitee
S
Sarita • couple • br
10
Hotel que vale a pena se hospedar
Pros:

Da atenção dos funcionários , instalação e localização

Cons:

Nada

2026-07-25 • via Nuitee
E
Eliya Kamran • family_with_children • se
10
2026-07-17 • via Nuitee
J
Joachim • couple • de
9
Wonderful and true luxury off the crowded streets.
Pros:

A little off the crowds, a true subtle five star hotel. Premier quality.

Cons:

./. Breakfast to order a little less convenient, but this is the trend.

2026-07-13 • via Nuitee
A
Alain • couple • sg
9
Great Hotel in a quiet area close to the old city and the harbour
Pros:

Very good location. Great food for breakfast and dinner. Impeccable service in the restaurants, reception. Thank you Osmane and the team for the great feeling during our dinners.

2026-07-13 • via Nuitee
V
Vítězslav • couple • cz
9
2026-07-06 • via Nuitee
D
Dagmar • family_with_children • de
10
2026-07-01 • via Nuitee
Z
Zsuzsanna • extended_group • at
10
Top design ,Top angestellter , Die beste vom besten
Pros:

Top Design , Top Angestellter , die beste vom besten

Cons:

Nichts

2026-06-29 • via Nuitee