Waldorf Astoria Helsinki

Hotels
•
Waldorf Astoria Hotels & Resorts
9.5 (263 reviews)
Mariankatu 23 , Helsinki , FI
358-505879226

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Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional, friendly and professional staff (concierge Sami highlighted)
Memorable personalised touches (engagement/birthday surprises) and room upgrades
Comfortable, luxurious rooms with good bedding and tablet controls
Good breakfast quality
Convenient, well-regarded location
Cons:
Breakfast service: limited selection, some items cost extra, service can be slow
Spa/sauna often costs extra, requires booking and there is no swimming pool
Housekeeping inconsistencies; one room cleaning mistake reported
Room issues: closet light glitch, squeaky bed and some noise/soundproofing concerns

Categories

Cleanliness
9
Generally rooms described as luxurious and tidy with one reported small cleaning mistake that was quickly resolved; overall cleanliness is high.
Service
10
Repeatedly praised staff and concierge (named Sami) — friendly, professional and made special occasions memorable; a few front-desk limitations were noted but overall service was excellent.
Location
10
Location cited positively in reviews (listed as a pro) and contributes strongly to the guest experience.
Room Quality
9
Rooms described as luxurious, comfortable and often upgraded, with tablet controls and soft linens; some issues reported (closet light glitch, squeaky bed, modest soundproofing) that lowered the score slightly.
Amenities
9
Good SPA/private sauna offerings but several guests noted that spa/sauna access often costs extra, needs booking and there is no pool — amenities are strong but have caveats.
Value for Money
9.5
Mixed signals: some guests felt the room or housekeeping fell below expected Waldorf standards, while personalised service, upgrades and memorable experiences supported a high perceived value.
Food and Beverage
9.5
Breakfast quality praised several times, but common complaints about limited choice, slow service (staff-delivered rather than buffet), some items costing extra and menu language issues.
Overall Experience
10
Overall very positive — many guests called the stay memorable and said they would return, highlighting exceptional staff, special touches for celebrations and comfortable rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 08:34

Property Description

Prime Location in Helsinki
Located in the heart of Helsinki, The Hotel Maria - Preferred Hotels & Resorts offers a perfect blend of convenience and luxury.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, and a fitness centre. The hotel also features a garden, shared lounge, terrace, and a bar for relaxation.

Culinary Delights
Indulge in a variety of cuisines at the on-site restaurant, including local, international, and European dishes. Special dietary options are available upon request, catering to all guests' preferences.

Experience the best of Helsinki at The Hotel Maria - Preferred Hotels & Resorts. Book now for an unforgettable stay!

Important information:

Children aged 16 years and below are not allowed to use the Waldorf Astoria Spa.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Property Video

Guest Reviews

9.5
Based on 263 reviews
Cleanliness: 9
Service: 10
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
E
Erko • couple • ee
9
2026-09-17 • via Nuitee
M
MARCELO • couple • br
10
O could live there
Pros:

All staff was amazing and they gave us a unforgetable suite!

2026-09-12 • via Nuitee
T
Tomi • couple • fi
10
2026-09-10 • via Nuitee
R
Ronen • couple • il
9
2026-09-06 • via Nuitee
T
Tiffany • family_with_children • us
10
Pros:

Rooms spacious and well appointed. Staff was very helpful and courteous. Location quiet but near main attractions.

2026-09-05 • via Nuitee
C
Camilla • couple • fi
10
2026-09-05 • via Nuitee
M
Maria • couple • us
10
Fabulous hotel
Pros:

Beautiful and great service. The spa was also amazing.

Cons:

Easy to get lost- kind of funky layout

2026-09-03 • via Nuitee
O
Olli • solo_traveller • fi
10
2026-09-01 • via Nuitee
J
Jari • couple • fi
9
rentouttavaa
Pros:

Palvelu oli loistavaa

Cons:

Sängyssä natisevat jouset patjassa

2026-08-31 • via Nuitee
M
Mary-Ellen • couple • au
8
2026-08-29 • via Nuitee
E
Eerik • extended_group • fi
7
Pros:

Ihan perus ok, mutta ei mitään ihmeellistä.

2026-08-27 • via Nuitee
A
Aleksandra • family_with_children • rs
8
2026-08-23 • via Nuitee
J
Jens • solo_traveller • ch
8
Pros:

Zimmer

Cons:

Frühstück

2026-08-23 • via Nuitee
G
Georg • solo_traveller • de
10
Ein sehr schönes Hotel in einer wunderschönen Stadt.
Pros:

Es handelt sich um ein niveauvolles und sehr schönes Hotel.

Cons:

Die Lage der Zimmer in vier verschiedenen Häusern ist teilweise etwas verwirrend.

2026-08-22 • via Nuitee
F
Fred • couple • ee
10
2026-08-20 • via Nuitee
V
Vadim • couple • fi
10
2026-08-16 • via Nuitee
S
Sylvain • couple • ca
10
Wow. Endroit fantastique.
Pros:

Tout était parfait. Un hôtel de grande classe.

Cons:

Absolument rien.

2026-08-16 • via Nuitee
Y
Yamoundow • extended_group • fi
10
Pros:

Everything was perfect!

2026-08-10 • via Nuitee
A
Aino • couple • gb
10
We had the most beautiful stay. Would highly recommend.
Pros:

Beautiful hotel. Wonderful staff. Immaculately clean. Sophisticated decor. 10/10.

Cons:

NA

2026-08-05 • via Nuitee
K
Katrien • family_with_children • be
8
2026-08-05 • via Nuitee