Novotel Sihanoukville Holiday Resort

Hotels
•
Accor
8.2 (93 reviews)
2 Thnou Street Village 1, Commune 3 Mitt, Sihanoukville, Preah Sihanouk, 180403 , Sihanoukville , KH
855-12792888

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Facilities

Meeting rooms
Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Great staff
Amazing breakfast
Good location
Cons:
Scammed by New Year Eve event
Some service standards didn't meet expectations

Categories

Cleanliness
7.88
Standard quality for this hotel tier.
Service
8.35
Exceptional service highlighted by multiple reviews, particularly from staff members.
Location
8.39
Good location near beaches and convenience stores as mentioned in reviews.
Room Quality
8.34
Spacious and quiet rooms reported by guests.
Amenities
8.37
Good amenities including beach access and a playground for children.
Value for Money
7.83
Value perceived as standard for the offerings, but some concerns expressed about specific events.
Food and Beverage
8.38
Amazing breakfast and special dinners noted in reviews.
Overall Experience
8.05
Generally positive experiences with noted exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:31

Property Description

Escape to the Novotel Sihanoukville Holiday Resort, where comfort meets recreation for an unforgettable getaway.

Rejuvenating Amenities
Dive into relaxation with our two outdoor swimming pools, complete with a thrilling waterslide and a tranquil steam room, perfect for rejuvenation after a day of adventures.

Culinary Delights
Dine with a view at Food Exchange, where delectable meals await, or grab a snack at our cafe. Join us for a daily complimentary reception to mingle and unwind with fellow guests.

Business and Leisure
Whether you’re planning an event or just here to relax, enjoy our versatile conference space along with modern accommodations featuring smart televisions and complimentary Wi-Fi.

Book your stay now at the Novotel Sihanoukville Holiday Resort and create lasting memories!

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Airport code: KOS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.2
Based on 93 reviews
Cleanliness: 7.88
Service: 8.35
Location: 8.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 8.05
R
Roy Miller • extended_group • sg
6
All good just needed a bit of an international touch
Pros:

Overall, the hotel was good. The room was great, however the buffet breakfast spread was very normal. The food settings were a bit of a mess and not well organise. Was hoping Novotel to have an International standard but this was a bit of a disappointment.

Cons:

Buffet breakfast

2026-05-07 • via Nuitee
L
Leonardo • solo_traveller • ch
7
Hotel has potential but the surrounding area really take away from the experience, what a shame!
Pros:

Location: Quite good, situated right in the city center.

Room Design: Cleverly designed and well-laid-out rooms.

Views & Amenities: Beautiful views of the sea and the pool. Includes convenient parking, as well as access to the beach and swimming pool.

Cons:

Plumbing Issues: The shower drain was a disaster; water leaked into the room. However, the staff was very responsive and quick to fix the issue.

Environment: The hotel is located near sewage outlets (to the left when facing the sea), which occasionally results in unpleasant odors.

Urban Decay: The city has been spoiled by a multitude of unfinished Chinese construction projects left in limbo. These ruins unfortunately mar the view from the hotel and the overall city atmosphere.

Dining: The food quality could be improved.

Guest Experience: Encountered some instances of rude behavior from Chinese tourists.

2026-04-27 • via Nuitee
D
Dash • solo_traveller • kh
8
2026-04-25 • via Nuitee
S
Serpant • extended_group • kh
7
2026-04-18 • via Nuitee
B
Botumrangsay • family_with_children • kh
2
Pros:

Facilities

Cons:

Staffs and room condition

2026-04-13 • via Nuitee
O
Olga • solo_traveller • pg
9
Perhaps best western style hotel in Sihanoukville up to global standards
Pros:

Staff was very helpful and friendly. I liked modern cigar bar and the restaurant with a sea view. Very clean and nicely build hotel.

Cons:

There was a small construction going at the pool bar area. It’s a nice place but surrounded by abandoned buildings

2026-04-01 • via Nuitee
J
Jennet • family_with_children • au
10
Pros:

Everything

Cons:

Price

2026-03-28 • via Nuitee
M
Mohamed fairoos • couple • ae
10
2026-03-28 • via Nuitee
F
FEDERICO • couple • it
10
Pros:

Tutto, hotel, camere, colazione, staff della reception e tutto il personale gentilissimo e accogliente.
La piscina fantastica con vista meravigliosa sul mare.
Ristorante che mi mangia benissimo.

Cons:

Nulla

2026-03-27 • via Nuitee
L
Lisa-Marie • family_with_children • de
8
Lovely and family friendly place in SHV
Pros:

Probably the best place in Sihanoukville and beautiful pool with direct access to the beach. Lovely family rooms. Great kids play area and evening programme (movie nights).

Cons:

Smoking seemed to be common everywhere, even at the beach and in the rooms, the smell and waste spoilt it a bit.

2026-03-25 • via Nuitee
A
Alena • couple • ru
8
2026-03-23 • via Nuitee
S
Serpant • family_with_children • kh
8
Pros:

good location and friendly staff
they were fast with the key and preparing the documents at checkout

Cons:

the breakfast is limited

2026-03-16 • via Nuitee
D
Dario • couple • ch
8
2026-03-05 • via Nuitee
R
Romany • couple • kh
6
2026-03-05 • via Nuitee
S
Samar • couple • hk
9
2026-02-25 • via Nuitee
A
Ana • couple • pt
9
Foi uma estadia agradável e recomendo
Pros:

Gostei da localização, do espaço, dos quartos, da piscina, gostei do pequeno-almoço!

Cons:

Gostei de tudo

2026-02-25 • via Nuitee
S
Sovannara • family_with_children • ch
8
Pros:

Die Personal haben noch entwickelte Potenzial zB sie bringen uns in den Aufzug und nicht erklärt wie wir den Aufzug benützen kann. Weil jedem Aufzug ist unterschiedlich. Bis wir wussten dass wir die Schlüssel Karte an der Aufzug heben müssen; waren wir ein Momente alleine drin.

Cons:

Der Lag und die Aussicht zum Meer.
Frühstücken waren sehr großzügige

2026-02-24 • via Nuitee
K
kevin • family_with_children • th
10
2026-02-22 • via Nuitee
V
Vladlena • solo_traveller • kh
10
2026-02-12 • via Nuitee
C
Christian • solo_traveller • de
9
Super Hotel in einer hässlichen Stadt
Pros:

Super Lage für eine Übernachtung vor der Weiterreise auf die vorgelagerten Inseln.
Das mit Abstand schönste Novotel in dem ich je übernachtet habe
Super freundliches und nettes Personal

Cons:

Die Stadt und Umgebung ist wirklich runtergekommen

2026-02-10 • via Nuitee