Novotel Sihanoukville Holiday Resort

Hotels
•
Novotel
8 (236 reviews)
2 Thnou Street Village 1, Commune 3 Mittapheap District , Sihanoukville , kh

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, professional and prompt staff
Beautiful sea views
Modern, well-designed rooms (in many cases)
Good/varied breakfast
Recent and pleasant facilities (pool, cigar bar, restaurant with sea view)
Clean rooms noted by multiple guests
Convenient location in city center with parking and beach access
Cons:
Surrounding area: construction, abandoned buildings and urban decay
Unpleasant odors / proximity to sewage reported near beach
Beach quality disappointing for some guests
Pool issues (cloudy/turbid water; small and warm in one report)
Room issues: shower leakage, poor bathroom layout, limited storage, sliding partitions reduce privacy
Occasional cigarette smoke smell in a room
Restaurants closing early / limited dining hours
Perceived poor value for money given price

Categories

Cleanliness
7.5
Mixed signals: several guests report clean rooms and well-kept public areas, but there are specific negatives (one room smelled of cigarette smoke, pool water described as cloudy) that lower the score below target.
Service
9.5
Consistently praised: staff described as very welcoming, professional, friendly and prompt across multiple reviews; reception and service repeatedly highlighted as a strong point.
Location
7
Mixed: great sea views and central position noted, but surrounding environment harms the score (construction, abandoned buildings, sewage/odors, poor beach quality reported).
Room Quality
7.5
Generally modern and well designed according to several reviews, but issues cited (poor bathroom layout, shower leakage, limited storage, sliding partitions reducing privacy, occasional smoke smell) bring the rating down.
Amenities
9
Many amenities are recent and attractive (pool with sea view, cigar bar, restaurants, parking and beach access), though some guests reported pool water problems and minor construction at the pool bar — overall amenities are a strong point.
Value for Money
6.5
Several guests explicitly state the price does not match the experience and expected standards; perceived poor beach, neighborhood issues and some service/room shortcomings reduce value perception.
Food and Beverage
8
Breakfast is frequently described as good and varied, and some enjoyed the restaurant; however critiques include ordinary/poorly organised buffet and restaurants closing early, producing a mixed but slightly positive score.
Overall Experience
9
Overall experience is positive primarily due to excellent service, pleasant facilities and sea views, but tempered by location issues, some room/bathroom problems and value concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-04 23:25

Property Description

Luxurious Accommodation at a Stone's Throw from the Beach
Experience a stay in the lap of luxury at Novotel Sihanoukville Holiday Resort, located just steps away from Independence Beach.

Delightful Dining Options
Indulge in a delectable spread with our buffet breakfast offerings and savor Cambodian, French, and Italian cuisine at our onsite restaurant.

Family-Friendly Fun and Relaxation
Enjoy a relaxing getaway with amenities like an outdoor pool, fitness center, a private beach area, and a children's playground. Let our multilingual staff assist you throughout your stay.

Book now for a memorable beachside retreat at Novotel Sihanoukville Holiday Resort!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KOS

Location

Guest Reviews

8
Based on 236 reviews
Cleanliness: 7.5
Service: 9.5
Location: 7
Room Quality: 7.5
Amenities: 9
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 9
M
Marine • extended_group • fr
6
Un hôtel avec un personnel remarquable, mais un environnement et des prestations qui ne sont pas à la hauteur du prix de
Pros:

Le personnel est très accueillant, professionnel et toujours souriant. La vue est magnifique, les chambres sont modernes et le petit-déjeuner est varié et de bonne qualité. Les installations de l’hôtel sont récentes et agréables.

Cons:

Malheureusement, notre expérience a été décevante. L’environnement autour de l’hôtel est en plein chantier, avec des nuisances et des odeurs désagréables à proximité de la plage, ce qui ne donne pas envie de s’y baigner. La plage ne correspond pas à ce que l’on attend d’un hôtel de cette catégorie. La piscine principale était trouble, ce qui ne donnait pas envie d’y entrer. Sur les deux chambres réservées, l’une sentait fortement le tabac froid. La salle de bain est peu pratique : la douche manque d’étanchéité et l’eau se répand facilement au sol. Le système de cloisons coulissantes offre très peu d’intimité. Nous avons également trouvé qu’il y avait peu de rangements, une seule grande serviette par personne et un seul peignoir pour deux personnes. Au final, nous avons préféré passer notre journée au Sokha Beach Resort pour profiter d’une plage et d’une piscine plus agréables. Pour le prix payé, nous nous attendions à une expérience bien différente.

2026-07-23 • via Nuitee
P
PETER • couple • hk
8
2026-07-18 • via Nuitee
D
Dang • solo_traveller • vn
10
No casino is a plus, nice view, good breakfast, clean room.
Pros:

No casino is a plus, nice view, good breakfast, clean room.

2026-07-09 • via Nuitee
B
Bruce • solo_traveller • us
10
2026-06-16 • via Nuitee
L
Leng • couple • kh
9
2026-06-14 • via Nuitee
S
Sandra • couple • pt
9
2026-06-02 • via Nuitee
D
Dr. Sushil Nijhawan • solo_traveller • in
10
Very beautiful property
Pros:

Very beautiful. Idyllic location and very prompt staff service.

Cons:

Ni room service after 10:30, all their restaurants close by 10:30pm

2026-06-01 • via Nuitee
G
Glenn • extended_group • au
6
Hotel is probably the best in town. The town is terrible
Pros:

Hotel is fine. Not spectacular. Pool is small and too warm.

Cons:

The town itself is horrible. No fault of the hotel. Unless you’re Chinese, don’t go.

2026-05-21 • via Nuitee
J
junbin • solo_traveller • kh
10
2026-05-17 • via Nuitee
L
lina • couple • us
10
2026-05-16 • via Nuitee
L
lina • family_with_children • us
10
2026-05-16 • via Nuitee
T
Thol • couple • kh
8
2026-05-14 • via Nuitee
R
Roy Miller • extended_group • sg
6
All good just needed a bit of an international touch
Pros:

Overall, the hotel was good. The room was great, however the buffet breakfast spread was very normal. The food settings were a bit of a mess and not well organise. Was hoping Novotel to have an International standard but this was a bit of a disappointment.

Cons:

Buffet breakfast

2026-05-07 • via Nuitee
L
Leonardo • solo_traveller • ch
7
Hotel has potential but the surrounding area really take away from the experience, what a shame!
Pros:

Location: Quite good, situated right in the city center.

Room Design: Cleverly designed and well-laid-out rooms.

Views & Amenities: Beautiful views of the sea and the pool. Includes convenient parking, as well as access to the beach and swimming pool.

Cons:

Plumbing Issues: The shower drain was a disaster; water leaked into the room. However, the staff was very responsive and quick to fix the issue.

Environment: The hotel is located near sewage outlets (to the left when facing the sea), which occasionally results in unpleasant odors.

Urban Decay: The city has been spoiled by a multitude of unfinished Chinese construction projects left in limbo. These ruins unfortunately mar the view from the hotel and the overall city atmosphere.

Dining: The food quality could be improved.

Guest Experience: Encountered some instances of rude behavior from Chinese tourists.

2026-04-27 • via Nuitee
D
Dash • solo_traveller • kh
8
2026-04-25 • via Nuitee
S
Serpant • extended_group • kh
7
2026-04-18 • via Nuitee
B
Botumrangsay • family_with_children • kh
2
Pros:

Facilities

Cons:

Staffs and room condition

2026-04-13 • via Nuitee
O
Olga • solo_traveller • pg
9
Perhaps best western style hotel in Sihanoukville up to global standards
Pros:

Staff was very helpful and friendly. I liked modern cigar bar and the restaurant with a sea view. Very clean and nicely build hotel.

Cons:

There was a small construction going at the pool bar area. It’s a nice place but surrounded by abandoned buildings

2026-04-01 • via Nuitee
J
Jennet • family_with_children • au
10
Pros:

Everything

Cons:

Price

2026-03-28 • via Nuitee
M
Mohamed fairoos • couple • ae
10
2026-03-28 • via Nuitee