Hotel Tepeu

Hotels
9 (163 reviews)
Zona 2, calle Al Caracolito 8010, Santa Elena, Flores Peten , Santa Elena , gt

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and attentive staff
Nice facilities
Cons:
Noise issues from non-guests
Limited food options
Staff language barrier

Categories

Cleanliness
8.5
Generally clean, but lacking attention in some areas, as mentioned in reviews.
Service
9.5
Service was noted to be attentive and friendly by multiple guests.
Location
9
Location is somewhat distant from the center but provides a good environment.
Room Quality
9.5
Rooms are spacious and comfortable according to guest feedback.
Amenities
9
Amenities are generally satisfactory, though some guests noted missing items.
Value for Money
9
Reasonable value for services provided, despite some complaints.
Food and Beverage
8
Food quality received criticism, particularly at breakfast.
Overall Experience
9.5
Overall enjoyed the stay, despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:35

Property Description

Garden Oasis: Hotel Tepeu offers a serene garden for guests to unwind and relax amidst nature.

Comfort and Convenience: Enjoy air-conditioned rooms with modern amenities, flat-screen TVs, and picturesque pool views.

Delicious Dining: Indulge in a delightful continental breakfast at the hotel's dining area.

Book now to experience a tranquil stay at Hotel Tepeu in Santa Elena.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 163 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9
Room Quality: 9.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.5
J
Jeannette • extended_group • gt
9
2026-02-12 • via Nuitee
K
Katarzyna • couple • pl
8
nice hotel
Pros:

A very nice hotel, friendly service, good breakfast and food in the restaurant. Comfortable rooms, nice bathroom, clean towels in the room and at the pool. Plenty of well-maintained common areas for relaxation. Secure parking on site.

2026-02-10 • via Nuitee
J
Joana • family_with_children • pt
9
Very very nice
Pros:

Clean, great location and excellent restaurant

2026-01-30 • via Nuitee
A
Amarilys • couple • pr
10
Pros:

Las facilidades y el restaurante espectacular 😍

2026-01-29 • via Nuitee
R
Roberio Robson • solo_traveller • br
10
2026-01-25 • via Nuitee
B
Bartosz • extended_group • pl
8
Można spokojnie zatrzymać się na jedną noc.
Pros:

Smaczne śniadania, zaangażowany personel.

Cons:

Niestety trafiliśmy na pokój bez okien gdzie wyraźnie było czuć zapach wilgoci i stęchlizny. Zmieniliśmy pokój na pokój z oknem.

2026-01-22 • via Nuitee
J
Julio Cesar • family_with_children • gt
8
Bueno, Pero podria mejorar
Pros:

Las instalaciónes y el parqueo.

Cons:

mucho ruido, las áreas sociales no controlan a la gente bullisiosa, si vas con familia ocara aguantar un poco. y no hay teléfonos en las habitaciones para llamar a recepción. No hay basureros adecuados en las habitaciones, debería de tener un mini refrigerador para las bebidas tampoco tienen hielo.

2026-01-20 • via Nuitee
D
David • family_with_children • bz
10
Pros:

Well the property is amazing I love it it’s really beautiful clean an satisfying

2026-01-19 • via Nuitee
L
Luisa Fernanda • family_with_children • gt
9
2026-01-19 • via Nuitee
P
Pierre-Yves • family_with_children • cr
8
Pros:

L hôtel est très joli, les repas sont bons et la chambre confortable.

Cons:

L emplacement est moyen et dommage que la piscine soit froide.

2026-01-14 • via Nuitee
R
Rodas • extended_group • gt
8
Pros:

Instalaciones modernas y bonitas

Cons:

No tienen agua caliente todo el tiempo en las duchas

2026-01-14 • via Nuitee
J
Jonathan • couple • us
10
Tepeu was a good stay. I’d recommend for anyone with children.
Pros:

Property was very clean

Cons:

Nothing

2026-01-05 • via Nuitee
J
Jennifer • family_with_children • us
10
Pros:

It was clean! Excellent customer service and great food!

2025-12-31 • via Nuitee
G
Gabriel • family_with_children • gt
7
Todo bien, los desayunos repetidos durante toda la estadia, deberian ofrecer opciones.
Pros:

Instalaciones, excepto piscina.

Cons:

Agua fria en la piscina.

2025-12-30 • via Nuitee
P
Perez • family_with_children • gt
10
2025-12-29 • via Nuitee
K
Katja • couple • de
8
Cons:

Beim Frühstück gab es keine Auswahl. Das fanden wir sehr schade, denn anstelle der Rühreier hätten wir lieber etwas Anderes von der Frühstückskarte gewählt.

2025-12-27 • via Nuitee
C
Cristian • extended_group • gt
10
Pros:

The hotel is really cool, the rooms are comfy, and the pool looks great.

2025-12-27 • via Nuitee
L
Luis • extended_group • gt
10
Pros:

La atencion y lo agradable de todo, el desyuno incluido estava delicioso y el mesero llamado Serjio fue exelente. 100% recomendado

2025-12-12 • via Nuitee
C
christian manuel • couple • gt
8
2025-12-03 • via Nuitee
M
Michelle • family_with_children • es
1
Ahórrate el dinero en este hotel
Pros:

El hotel es bonito

Cons:

El trato del personal lo primero. Nos quejamos varias veces por que había mucho ruido en la zona de la piscina. El ruido provenía de gente que no era huesped, cuando el hotel no tiene daypass. Nos quejamos a recepción y no hicieron nada, tuvimos que ir nosotros a decirle a las personas de la piscina que no gritaran, el hotel no hizo nada.
Desde las 7am la música puesta altísima.
LA comida del restaurante malísima. En el desayuno incluido en el precio NOS COBRARON LA LECHE PARA EL CAFÉ
tengo claro que no vuelvo

2025-12-03 • via Nuitee