L Aurora Inn

The staff were professional and extremely friendly. This is the absolute best place to stay close to the airport. They have a shuttle for free which is helpful. They also packed me a complimentary box breakfast since my flight left before their resturarant

We did not have hot water so we could not shower and they did not move us to another room where we could shower 😱😱😩

The front desk staff made me feel like I was asking for free, by mentioning that the only options for free breakfast were 2, when I made the reservation, it says that breakfast was included, so some how the breakfast gets paid, I will never believe that the place provide free food. and I am very lucky to be very fortunate to have enough money to pay for what I eat,
Also when it was time to leave the guy at the front desk made me feel like we were Thieves, I will never never return to this place , much less recommend it.

Súper buen servicio, personal súper atento y cordial. Excelente servicio de comida al cuarto y transporte

I have stayed at over 100 hotels through hotels.com and this is the first time that a hotel staff inventoried the room and insisted there was a missing facecloth. Charged us a small amount for it. It was absurd, who wants a used Guatemalan facecloth? Clearly used to a low class clientele.

Clean place, and very friendly staff.

The AC was broken in room 101, and I very kindly tried to get them to help me fix the problem, but they couldn't. We couldn't sleep because that room didn't have ventilation either. I asked to change rooms, but they couldn't because, according to them, they were all occupied. I then asked for a refund or at least a discount, but they simply refused.

The reception desk was so helpful. We arrived late, and the front desk gentleman went to the kitchen to find out what was available for us to have for dinner. The following morning, we had an early flight, and he packed our breakfast for us to take on the plane. We had a shuttle to pick us up and drop us off. It was 2 girls and we felt completely safe.

On my last day in Guatemala I stayed here because of how close it was to the airport. The staff are so nice and welcoming. My flight was early in the morning the next day and they offer a free ride to the airport and there is free breakfast included and they packed my breakfast to go. the best hotel during my stay. it has AC and the food is so good

Its my favorite option when I going to Guatemala

Muybueno

Clean, quiet and excellent service

Really beautiful property with the most helpful staff. The hotel is a 5 min walk to the airport but there is also a hotel shuttle included with the stay. They were able to accommodate a very early morning made-to-order breakfast (7am) before our flight and were even 10 mins early! The beds inside the room are very comfortable and the bathroom is very modern and clean with great hot water. AC is strong and made for a good night’s sleep. I will stay here again if in need of an accommodation close to the airport!

Los trabajadores no fueron amables

Muy buena ubicación

I love that it's a historical building. It has a lot of charm. It is near the central square, so you can walk there. Like that, they encouraged us to leave the key at the front desk, didn't have to worry about losing it. The transfer to and from the airport was easy and at a fair price.

Breakfast was lovely

We stayed in room 101. Ac was not working, told front desk 3 time and they only went in and turn ac back on. Room was hotter than hallway. Hated it, not coming for sure.
Also, having to register minors was not necessary!

Terrible decision to reserve at this place!

Recomendado

No servía el aire acondicionado. Útil ya que se encuentra al lado del aeropuerto.

Todo muy bien