Megapolis Hotel Panama

Hotels
8.5 (4066 reviews)
Avenida Balboa Boulevard Elhayek , Panama City , pa

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Food variety

Categories

Cleanliness
7.5
There were issues with cleanliness, including allergens in the room and complaints about hygiene.
Service
9
Overall service was good, but issues with check in and staff availability were noted.
Location
9.5
The hotel is well-located with great views and proximity to attractions.
Room Quality
8.5
Rooms were spacious and well-furnished, though some had issues with lighting.
Amenities
9
Amenities were decent, though some guests experienced overcrowding in certain areas.
Value for Money
8
Concerns about the price-quality ratio, especially during peak times.
Food and Beverage
7.5
Limited dining options and issues with food quality and availability.
Overall Experience
9
Despite some negatives, the overall experience was positive, highlighted by service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:29

Property Description

Luxurious Oceanfront Tower
Set in a striking 66-storey tower overlooking Panama’s oceanfront, Hotel Panama Megapolis offers a lavish stay with a spa, outdoor pool, 2 restaurants, 3 bars, and free WiFi.

Elegant Rooms and Top-Notch Amenities
Each spacious room at Hotel Panama Megapolis features stylish contemporary décor, a TV, air conditioning, and a bathroom with Spa toiletries. Guests also enjoy free internet access during their stay.

Relaxation and Entertainment Options
Unwind at the hotel spa with a sauna and steam baths, or take a refreshing dip in the infinity pool offering panoramic city views. Enjoy the poolside terrace, fitness centre, and nearby attractions like Megapolis Outlets Mall and Majestic Casino.

Book now for a luxurious and relaxing stay at Hotel Panama Megapolis!

Important information:

Please note all additional charges like room service and laundry, can only be charged to a credit card.

Mini-bar is available upon request.

Rollaway beds and cribs are subject to availability. Please request them so that the property can confirm they are available.

The hotel has the right not to admit any person who exercises illegal activities within the facilities, and due to this, prepaid reservations and no-show charges will not be reimbursed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PTY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 4066 reviews
Cleanliness: 7.5
Service: 9
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 9
C
Carlos family_with_children cr
2
Muy mala atención habia que estar casi que rogando todo, ala fecha No me han devuelto los 200 dolares de reserva debían
Pros:

Localidad y desayuno

Cons:

Mala atención
Rooftop no funciona
2 ocasiones pedi un cafe duraban 40 minutos pesima calidad atencion al cliente, sabanas sucias,
No se me han devuelto los 200 dolares de reintegro

2026-04-10 via Nuitee
K
Katarzyna family_with_children gb
10
Sa plusy i minusy
Pros:

Widok z 18go pietra, udogodnienia tv -netflix, YouTube

Cons:

Pokoj byl okurzony, nie bylo ręczników przygotowanych dla 4 osobowej rodziny

2026-04-10 via Nuitee
H
Heather family_with_children gb
9
My experience this time around improved tremendously.
Pros:

I loved the fact that the outlet mall was attached to the hotel.

Cons:

N/A

2026-04-10 via Nuitee
L
LUIS family_with_children co
10
2026-04-10 via Nuitee
F
Francis family_with_children bb
10
2026-04-09 via Nuitee
A
Arauz family_with_children pa
10
Pros:

Ubicación - habitaciones

Cons:

Poca disposición del personal para alargar la estadía

2026-04-09 via Nuitee
R
Rahman couple us
1
MEGAPOLIS HOTEL IS THE WORST IN PANAMA CITY, NO care for GUEST, even if youre in the Presidential su
Pros:

I have had the most terrible experience in my life at a hotel at any level. This is by far the worst experience. I had a toilet overflow, front desk was called at least 3 times before someone came to fix it afyer repeated calls. Even though the wayer was literally flowing out and flooding the toilet space. This was only the start of my issues at this hotel.
The next day the safe in the room stopped working. I called front desk as I was going for dinner and had reservations and obviously needed to pay for.my dinner . My wallet, cards and other valuables/ documets were in the safe. I called front desk from 8:30pm the saturday night but nobody came to open the safe. After repeated calls I went down to the front desk. Explained that I needed my money to go to dinner and I was going to.dinner as my reservations had been made. I couldn't wait as my colleagues would now pay for my dinner. I asked front desk.to report this matter and set a time for.me to have the hotel open or fix the safe also I requested a meeting with the manager.
They documented and they told me 10am the NEXT day the maintain would come to.open the safe and the manager would also come.to speak to me at fhe same time.
The next day I waited for 10am nobody came. I further canceled my meetings to.wait.
I went to the front desk at 12:35pm and enquired about the manager and the persons to open my safe as nobody came. The front desk told me the manager was out and he assisted getting my safe opened.
The next day I requested a late check out which was turned down. The following day approximately 830am a loud drilling noise was head which woke me up. I called front desk told them and they said they would stop them. THIS WAS NOT STOPPED. EVEN AFTER MAKING REPEATED CALLS TO FRONT DESK.. GOING TO THE CONCEIRGE.. OVER 5 CALLS...
IT IS CLEAR THIS HOTEL.DOES NOT HAVE ANY STANDARDS, MANAGEMENT IS THE POOREST, LEAST PROFESSIONAL AND SERVICE IS GARBAGE.
I LITERALLY WILL NEVER COME BACK HERE.

Cons:

The basics were not achieved much less anything else. Management doesn't care about guest
This is clear. I have videos with the noice from the drilling and even after repeated calls and visiting the conseirge NOTHING was done to stop the construction and no manger or ANYONE in any authority called me or made and apology officially. The drilling is still currently ongoing as im tying this message hours now and still.
Is this the acceptable standard for a hotel of this level? This is not value for money or what is expected. The worst experience ever.
Never would I spend anything even connected to the Megapolis hotel.

2026-04-09 via Nuitee
S
Sherly family_with_children ky
8
2026-04-09 via Nuitee
I
Irina extended_group us
8
Pros:

Breakfast buffet, location

Cons:

Front desk customer service was terrible

2026-04-09 via Nuitee
A
Angelica family_with_children co
7
No es buena relación calidad - precio
Pros:

La atención del personal en general es buena, afuera siempre están atentos a llevarte el carro o a pedirte taxi, la ubicación del hotel es muy buena, el primer piso del hotel es muy bonito y amplio. Cerca hay buenos restaurantes.

Cons:

La limpieza del hotel no es la mejor, tapetes se ven terriblemente sucios, el aseo que le hacen a los cuartos es muy malo, el desayuno no es malo, pero es siempre lo mismo, se acaba y no reponen los alimentos, es difícil encontrar platos y mesas disponibles y hacía mucho frío, debíamos ir al desayuno con abrigo.

2026-04-08 via Nuitee
J
jose domingo family_with_children es
10
2026-04-08 via Nuitee
D
Denis family_with_children de
5
Pros:

Die Lage das Interieur und frühstück

Cons:

Das personal war sehr unfreundlich und sehr langsam. Auch das Housekeeping sehr oft vergessen Dinge aufzufüllen (Klopapier, Handtücher, seife)

2026-04-08 via Nuitee
J
Jermaine couple jm
10
My stay was great and everything about the hotel and staff was top tier
Pros:

Everything

Cons:

I didn’t have any bad experience

2026-04-08 via Nuitee
W
Wald family_with_children fr
10
2026-04-08 via Nuitee
A
Ana Karen couple ec
1
Pros:

Muy bonito

Cons:

Lo que no me gustó es la ayuda que me brindaron súper mala

2026-04-08 via Nuitee
W
Wilson Fernando couple co
5
Esperaba más del hotel por sus instalaciones
Pros:

La ubicación

Cons:

Varias áreas sociales en mantenimiento y otras inhabilitadas por ejemplo la terraza del último piso

2026-04-08 via Nuitee
C
Crystal family_with_children ky
9
2026-04-08 via Nuitee
P
Patricia couple sv
7
Hotel espectacular pero el personal deja mucho que desear
Pros:

Tuve una mala experiencia con el personal del front desk
Solicité una habitación con medidas de seguridad en el baño para un adulto mayor
Y no obtuve mucha ayuda al inicio .Hasta que pedí hablar con el gerente .Juliana excelente persona y profesional solucionó mi solicitud a la mayor brevedad y qué lástima que el personal no siga su ejemplo . Gracias Juliana por tan excelente atención

Cons:

No siempre dejan la habitación con todo lo necesario
Y el servicio a la habitación del restaurante se demora demasiado

2026-04-07 via Nuitee
M
Michael couple il
10
Highly recommend
Pros:

EVERYTHING……THE ROOM THE GREAT HOSPITALITY OF THE STAFF THE ROOM SERVICE…THE BREAKFAST WAS SUPERB

Cons:

There was nothing I did not like

2026-04-07 via Nuitee
B
Bernhard family_with_children at
1
2026-04-07 via Nuitee