Hilton Garden Inn San Juan Condado

Hotels
•
Hilton Garden Inn
8.3 (784 reviews)
886 Ashford Ave , San Juan , pr

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Access to amenities
Cons:
Poor cleanliness
Inadequate service
Expensive for the quality

Categories

Cleanliness
7.08
The room was not clean at all, with previous guest's hair and mold on pillow cases.
Service
8.05
Service was noted as poor by several guests, particularly during restaurant interactions.
Location
10
Multiple reviews highlighted great location, especially for cruise departures, dining, and shopping.
Room Quality
8.54
Rooms were described as spacious and comfortable, with some minor issues noted.
Amenities
9.07
Access to partner hotel amenities and a nice pool area received positive comments.
Value for Money
7.53
The price was considered high for the services provided, with lack of snacks despite the cost.
Food and Beverage
7.08
Service and quality of food at breakfast received negative feedback from several guests.
Overall Experience
9.07
Overall positive experience with location and comfortable rooms, though some services fell short.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:04

Property Description

Luxurious Accommodation in San Juan
Located just 600 meters from the stunning Condado Beach, Hilton Garden Inn San Juan Condado offers a perfect blend of comfort and convenience.

Modern Amenities for Your Enjoyment
Enjoy a fitness center, private parking, terrace, and a restaurant during your stay. The hotel also provides free WiFi, a hot tub, and a tour desk for all your needs.

Stunning Views and Delicious Dining
Indulge in rooms with sea views and balconies, along with amenities like air conditioning, flat-screen TVs, and free toiletries. Wake up to a delicious buffet breakfast each morning.

Ready to experience the best of San Juan? Book your stay at Hilton Garden Inn San Juan Condado now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 23 per day.

Location

Guest Reviews

8.3
Based on 784 reviews
Cleanliness: 7.08
Service: 8.05
Location: 10
Room Quality: 8.54
Amenities: 9.07
Value for Money: 7.53
Food and Beverage: 7.08
Overall Experience: 9.07
C
Constance • couple • us
9
Great choice for staying in Condado!
Pros:

Great location! Loved having a balcony overlooking the lagoon.

Cons:

The room had a slight musty odor.

2026-03-14 • via Nuitee
B
Belgrade • couple • us
10
2026-03-14 • via Nuitee
C
Charmaine • couple • mt
6
Not good value for money
Pros:

Location

Cons:

Too cold and looked like a hospital more than a hotel

2026-03-14 • via Nuitee
N
Nicole • extended_group • de
2
Einmal und nie wieder
Pros:

Das einzig positive waren die Liegen im unteren Bereich.

Cons:

Sehr kalt , mehr erwartet , kein Service und die Preise unverschämt. Wir haben noch mehr bezahlt wie gebucht da hier die Steuern ganz klein gedruckt auftauchen. So ein schlechtes Frühstück hatten wir noch nie. Und dafür noch viel Geld bezahlt. Lieber zum Starbucks gegenüber gehen

2026-03-13 • via Nuitee
E
Edwin • couple • nl
8
2026-03-12 • via Nuitee
G
Granciscob • couple • us
8
2026-03-06 • via Nuitee
E
Elvis Serrano • couple • pe
10
Fabuloso
Pros:

Vistas

Cons:

Que no tengan el servicio todo incluido

2026-03-05 • via Nuitee
M
Mauro • family_with_children • it
5
2026-03-05 • via Nuitee
V
Vannesha • couple • us
1
2026-03-05 • via Nuitee
P
Pace • couple • gb
8
2026-03-04 • via Nuitee
A
Adams • couple • us
7
2026-03-04 • via Nuitee
C
Chris • extended_group • ca
8
2026-03-03 • via Nuitee
G
Gabymvm • solo_traveller • do
7
2026-03-03 • via Nuitee
E
Erik • family_with_children • se
8
Pros:

Trevligt läge och trevliga rum

Cons:

Frukosten var väldigt dålig - särskilt Continental

2026-03-02 • via Nuitee
J
Jose • couple • us
1
Pros:

The Condado Hotel manager

Cons:

My reservation was canceled and the hotel staff tried to help the manager are ruthless and disrespectful

2026-03-02 • via Nuitee
C
Casaundra • couple • us
10
Pros:

Simply stunning!!!

Lori from the restaurant was AMAZING!!

Cons:

I couldn’t stay longer

2026-02-27 • via Nuitee
Q
Quetsy • couple • pr
10
2026-02-27 • via Nuitee
A
Anell • couple • pr
10
2026-02-14 • via Nuitee
R
R • couple • us
9
2026-02-14 • via Nuitee
E
emma • solo_traveller • it
6
Pros:

La terrazza. Le stanze molto ampie

Cons:

Direi che c'era scarsa attenzione generale . La temperatura eccessivamente bassa per quanto mi riguarda insopportabile!

2026-02-10 • via Nuitee