Hilton Garden Inn San Juan Condado

Hotels
•
Hilton Garden Inn
8.3 (784 reviews)
886 Ashford Ave , San Juan , pr

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Access to amenities
Cons:
Poor cleanliness
Inadequate service
Expensive for the quality

Categories

Cleanliness
7.08
The room was not clean at all, with previous guest's hair and mold on pillow cases.
Service
8.05
Service was noted as poor by several guests, particularly during restaurant interactions.
Location
10
Multiple reviews highlighted great location, especially for cruise departures, dining, and shopping.
Room Quality
8.54
Rooms were described as spacious and comfortable, with some minor issues noted.
Amenities
9.07
Access to partner hotel amenities and a nice pool area received positive comments.
Value for Money
7.53
The price was considered high for the services provided, with lack of snacks despite the cost.
Food and Beverage
7.08
Service and quality of food at breakfast received negative feedback from several guests.
Overall Experience
9.07
Overall positive experience with location and comfortable rooms, though some services fell short.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:04

Property Description

Luxurious Accommodation in San Juan
Located just 600 meters from the stunning Condado Beach, Hilton Garden Inn San Juan Condado offers a perfect blend of comfort and convenience.

Modern Amenities for Your Enjoyment
Enjoy a fitness center, private parking, terrace, and a restaurant during your stay. The hotel also provides free WiFi, a hot tub, and a tour desk for all your needs.

Stunning Views and Delicious Dining
Indulge in rooms with sea views and balconies, along with amenities like air conditioning, flat-screen TVs, and free toiletries. Wake up to a delicious buffet breakfast each morning.

Ready to experience the best of San Juan? Book your stay at Hilton Garden Inn San Juan Condado now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 23 per day.

Location

Guest Reviews

8.3
Based on 784 reviews
Cleanliness: 7.08
Service: 8.05
Location: 10
Room Quality: 8.54
Amenities: 9.07
Value for Money: 7.53
Food and Beverage: 7.08
Overall Experience: 9.07
A
Abar • couple • pr
8
Good
Pros:

Location

Cons:

Door to bathroom off track, I am sure engineering was aware-

2026-04-09 • via Nuitee
I
Inmaculada • extended_group • es
7
2026-04-08 • via Nuitee
B
Barbara • solo_traveller • us
8
Personal always smiling and accommodating
Pros:

Pool

Cons:

Bedding

2026-04-08 • via Nuitee
H
howell • couple • us
9
2026-04-07 • via Nuitee
L
laura • couple • co
5
Pros:

me gusto la ubicación y facilidad de trasporte que existe en la zona, ademas el hotel cuenta con una playa muy segura y buena en ese aspecto es prefecto.

Cons:

El ruido en la habitación del hotel, el aire acondicionado generaba un ruido increíble y la puerta de los baños no cerraba 100% dado que era corrediza.

2026-04-06 • via Nuitee
V
Valeria Ruth • family_with_children • us
8
Excellent location, beach, lagune and pools. great for kids!
Pros:

great location, has pools, beach and walking distance to te lagune and beaches.

Cons:

they were understaffed. room did not get cleaned everyday. it was inpossible to reach the front dest. I had to go down to the lobbi any time we needed something.
food choices in the restaurnat are very limited.
the sofa bed in the room, can not fit 2 kids!!

2026-04-05 • via Nuitee
P
Pamela • solo_traveller • us
8
2026-04-04 • via Nuitee
A
Aaliyah • couple • us
10
I was extremely impressed with the staffing and how nice people are. The pools are definitely worth the stay. A lot of r
Pros:

EVERYTHING!!! I already booked for October. Loved it here!!

Cons:

Nothing, staffing was extremely nice. Good restaurants/stores. No complaints

2026-04-03 • via Nuitee
C
Cintron • couple • us
10
2026-03-31 • via Nuitee
A
Adam • family_with_children • ca
8
2026-03-29 • via Nuitee
D
Davor • solo_traveller • si
6
2026-03-24 • via Nuitee
K
Keyah • solo_traveller • us
8
2026-03-23 • via Nuitee
C
Christopher • family_with_children • us
10
2026-03-22 • via Nuitee
H
Hazel • extended_group • gb
9
Met all of our needs
Pros:

Staff are very friendly and helpful

Cons:

The bathroom, was a little tired. I think there should have been an area in the garden for smoking, I didn’t really like standing out the front on the street.

2026-03-22 • via Nuitee
L
Lisa • family_with_children • us
10
2026-03-22 • via Nuitee
R
Rodine • extended_group • us
9
2026-03-21 • via Nuitee
D
Daniel • couple • co
10
2026-03-21 • via Nuitee
A
Alvarado • couple • us
10
Everything good
Pros:

It’s very nice and very clean I loved housekeeping service had everything nice and clean thank you gracias

2026-03-20 • via Nuitee
F
Francesca • couple • us
7
Functional stay
Pros:

The pool

Cons:

The rooms and the storage of luggage

2026-03-19 • via Nuitee
E
Eduardo • couple • us
10
2026-03-18 • via Nuitee