Alma San Juan

Hotels
8.7 (361 reviews)
405 C. de San Francisco , San Juan , pr

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Evening entertainment
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean accommodations
Cons:
Windowless rooms
Noise from staff
Limited breakfast options

Categories

Cleanliness
8.88
Generally clean, with some issues in room preparation but overall positive sentiment.
Service
9.35
Staff was very accommodating and friendly, with excellent service mentioned frequently.
Location
9.39
Excellent location in the heart of old San Juan, convenient to attractions.
Room Quality
7.84
Some rooms were windowless and noisy, impacting the quality of stay.
Amenities
8.87
Rooftop bar and restaurant were well-received, though some amenities like breakfast options were lacking.
Value for Money
8.33
Some reviews mentioned better alternatives at a lower price, indicating mixed feelings on value.
Food and Beverage
7.88
Positive feedback on rooftop dining, but limited breakfast options.
Overall Experience
9.05
Overall great experience despite some minor issues with rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:14

Property Description

Prime Location in San Juan
Luxurious Amenities
Helpful Bilingual Staff

To experience the charm of San Juan in comfort and style, book your stay at Alma San Juan today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 361 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.39
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 9.05
S
Sonja • couple • be
7
Teleurstellend - gelukkig maar voor 1 nacht door omstandigheden - we boekten 2 nachten maar door problemen met onze vluc
Pros:

De ligging nabij Old San Juan

Cons:

De verschrikkelijke geur in de kamer

2026-03-28 • via Nuitee
M
Matthew • couple • gb
10
Pros:

Great rooms, nice location and super helpful staff.

Roof top bar/Resturant was amazing.

2026-03-27 • via Nuitee
G
Gordon • extended_group • vg
9
Pros:

Was a very nice hotel right in the heart of Old San Juan. Very convenient to all amenities, rooftop bar was lovely for our pre-concert drinks.

2026-03-26 • via Nuitee
A
ana%20maria • couple • us
9
2026-03-26 • via Nuitee
J
jessica • couple • cl
7
Pros:

La ubicación

Cons:

Que no tenían desayuno

2026-03-22 • via Nuitee
B
Brkic • couple • rs
10
2026-03-21 • via Nuitee
C
Constance • couple • us
7
Overall, pretty good but a little on the expensive side for the value. You’re mostly paying for the prime location.
Pros:

Location, spacious room, easy for ride shares to find.

Cons:

Timing of room cleanings (not consistent), cold pool, elevators take forever and are very small. Super crowded when cruises dock.

2026-03-21 • via Nuitee
J
Jean • family_with_children • br
8
Agradavel confortavel e muito bem localizada
Pros:

Localizacao

Cons:

Limpeza nao era feita completa tdos os dias

2026-03-17 • via Nuitee
K
kyana • solo_traveller • us
5
Not the best hotel in my opinion
Pros:

The bed was comfortable.

Cons:

I didn’t like that I had booked my reservation months in advance and when i arrived no room was ready for me but while i was waiting a couple came to the desk and got a room quickly. They didn’t have a microwave in the room , which was silly and they didn’t even bother to give me a credit or something for the inconvenience of not having my room ready! I didn’t like how the shower was made and it was no door on the bathroom hinges. Overrall I give this hotel a 3/10. I would not want to stay again

2026-03-16 • via Nuitee
A
Andrienne • couple • us
10
Great view and experience
Pros:

Great central clean great view

Cons:

Pricey

2026-03-14 • via Nuitee
G
Giovana • couple • br
9
2026-03-13 • via Nuitee
M
Mozelle • couple • vi
10
Hotel Alma exceeded our expectations.
Pros:

The hotel is located in the heart Old San Juan. Its staff was professional and welcoming! We left some valuables in the safe and the staff secured our items and called us to retrieve them. We were so grateful! Gracias a Dios!! Good times!

Cons:

Nothing, we loved our stay!! Can't wait to go back!

2026-03-10 • via Nuitee
A
Ada • couple • us
9
2026-03-10 • via Nuitee
N
Nancy • couple • ca
8
Pretty good
Pros:

Location, very clean, staff very friendly

Cons:

I wanted a room with a window which I got hit the window looked out into a hallway 😂

2026-03-09 • via Nuitee
M
Mary • couple • us
8
Stylish hotel perfectly located in old San Juan.
Pros:

Outstanding location

Cons:

Our room was in the floor below the restaurant. ‘Very noisy when furniture was being moved. Also poor sound-proofing for the adjoining room. ‘Heard more than we wanted too!

2026-03-05 • via Nuitee
S
sara • couple • us
6
2026-03-05 • via Nuitee
C
Christophe • couple • fr
8
Pros:

Emplacement
Calme
Équipements

Cons:

Prix
Pas de petit déjeuner

2026-03-04 • via Nuitee
M
michael • solo_traveller • us
10
2026-03-03 • via Nuitee
R
Raul • couple • cl
10
Excelente hotel . Lo repetiría
Pros:

Hotel muy bien ubicado, habitaciones amplias y con excelentes baños. Toallas, productos de higiene de óptima calidad.
Rooftop y piscina con una vista y servicio excelente. Súper recomendable !!

Cons:

Todo bien

2026-03-02 • via Nuitee
Y
Yusimig • extended_group • us
8
Pros:

La localizacion es muy buena, detras de La Plaza Colon, se puede recorrer todo el viejo San Juan caminando desde el hotel. La instalacion es nueva, el tamano de las habitaciones y el bano son razonables. El personal es amable, profesional y con buena disposicion para ayudar ante cualquier pedido. La vista de la ciudad desde la azotea es muy bonita, especialmente en la noche.

Cons:

Solamente proveen jabon de bano, shampoo y acondicionador., no tenian otros productos de aseo, lo cual para el precio por noche debia estar incluido. Eramos 4 personas en una habitacion doble y solo proveian toallas para tres. El agua caliente en horario donde muchas personas tomaban ducha, era deficiente. La piscina no es tal, es como un jacuzzi, con lo cual practicamente no invita al uso.

2026-03-01 • via Nuitee