Alma San Juan, Puerto Rico, Autograph Collection

Hotels
•
Autograph Collection
8.7 (407 reviews)
405 C. de San Francisco , San Juan , pr

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Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
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Review Highlights

Pros:
Excellent location
Friendly staff
Clean accommodations
Cons:
Windowless rooms
Noise from staff
Limited breakfast options

Categories

Cleanliness
8.88
Generally clean, with some issues in room preparation but overall positive sentiment.
Service
9.35
Staff was very accommodating and friendly, with excellent service mentioned frequently.
Location
9.39
Excellent location in the heart of old San Juan, convenient to attractions.
Room Quality
7.84
Some rooms were windowless and noisy, impacting the quality of stay.
Amenities
8.87
Rooftop bar and restaurant were well-received, though some amenities like breakfast options were lacking.
Value for Money
8.33
Some reviews mentioned better alternatives at a lower price, indicating mixed feelings on value.
Food and Beverage
7.88
Positive feedback on rooftop dining, but limited breakfast options.
Overall Experience
9.05
Overall great experience despite some minor issues with rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:14

Property Description

Prime Location in San Juan
Luxurious Amenities
Helpful Bilingual Staff

To experience the charm of San Juan in comfort and style, book your stay at Alma San Juan today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 407 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.39
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 9.05
A
Anna • family_with_children • se
8
Fantastisk läge! Dyrt, lyxigt hotell.
Pros:

Läget och the rooftop. Bra standard på rum och badrum.

Cons:

Eftersom vi stannade länge så sjönk standarden på städningen. De gjorde inte längre ”turn over”. Personalen hälsade inte i receptionen när man gick förbi.

2026-07-11 • via Nuitee
E
Elias • family_with_children • us
10
It was good
Pros:

I like the hotel's location, excellent service, and cleanliness. Fire alarm issue needs to abe addressed for safety and convenience.

Cons:

On June 30, our first day, my room (311) and my children's room (310) were next to each other. Room 311 was located beside the mechanical room, which was extremely noisy, and I was unable to sleep. The following day, I asked the hotel staff if they could switch my room. They moved me to Room 305 while keeping my children in Room 310. However, Room 305 was noticeably smaller, with a single vanity and a smaller shower than Room 311. I later learned during checkout that both rooms were charged at the same rate.
During our stay, the fire alarm went off multiple times, repeatedly interrupting our sleep. The hotel acknowledged the inconvenience and provided a $175 discount.

2026-07-10 • via Nuitee
R
Ricardo • couple • es
4
Cons:

aun estoy esperando la factura de mi estancia

2026-07-06 • via Nuitee
J
Josefina • extended_group • es
2
El Hotel lo peor, San Juan precioso
Pros:

La ubicacion muy buena

Cons:

No hay ventana al exterior ni ventilación alguna, se escucha todo, el personal no sabia nunca nada, la puerta de la habitación se estropeó y tenían que abrirla con ganzúa cada día cada vez que llegábamos al hotel, no podían imprimir factura ni nos dieron un recibo por lo que se pagó el primer dia. No supimos en los cinco días de estancia si el primer día se pagó en una tarjeta 3 habitaciones por cinco días o una habitación, bloqueando la tarjeta cuando pedimos que fuera solo una habitación o tres habitaciones una noche y al día siguiente se pagaría el resto con la tarjeta de otra persona que llegaba al día siguiente. No funcionaban los terminales de cafetería. El personal nunca sabía nada. Pedimos una habitación silenciosa y nos pusieron en medio de un patio donde mas ruido había. El personal de limpieza no vació la papelera del baño en tres días. Desastrosa estancia. Fuimos un grupo de 6 habitaciones, el viaje estupendo y la gente de San Juan inmejorable, pero el hotel fue un desastre de principio a fin.

2026-07-05 • via Nuitee
A
Alena • solo_traveller • sk
7
2026-07-01 • via Nuitee
J
Juan • couple • es
4
Muy buena ubicación. Muy caro para habitaciones interiores.
Pros:

La ubicación es perfecta para visitar el viejo San Juan. Tiene un buen rooftop con una pequeña piscina y restaurante al aire libre. Las vistas desde ahí son impresionantes.

Cons:

Las habitaciones son interiores, salvo las suites. Es algo de lo que no se avisaba al reservar. La organización de los espacios interiores del hotel provoca muchísimo ruido y se escucha en las habitaciones. El personal del hotel no toma medidas cuando la gente hace ruido en los espacios comunes.

2026-06-30 • via Nuitee
B
Bridgette • couple • us
9
lovely stay, location was convenient, facilities were clean
Pros:

very beautiful, modern, and clean

2026-06-27 • via Nuitee
L
Lorena • family_with_children • mx
9
Pros:

the location is great we could walk to almost everything that is a most in Viejo San Juan PR

2026-06-26 • via Nuitee
K
Kimberly • couple • us
10
2026-06-26 • via Nuitee
T
Tyeisha • couple • us
10
2026-06-21 • via Nuitee
A
Angela • couple • us
10
2026-06-18 • via Nuitee
L
laribi • solo_traveller • fr
7
Pros:

La localisation de l’hôtel, en plein centre, á proximité de tout

2026-06-10 • via Nuitee
S
Susan • couple • us
8
Nice room and bathroom. Comfy bed. Near to running/ walking trail.
Pros:

Good location, central to old town and coast

Cons:

Interior room - terrace above our room

2026-06-10 • via Nuitee
V
Virginia • couple • us
10
2026-06-03 • via Nuitee
J
Joey • couple • nl
8
2026-05-21 • via Nuitee
D
Denise • couple • sx
10
2026-05-18 • via Nuitee
K
Kristen • solo_traveller • us
10
Pros:

Staff was fantastic, super clean, good hotel gym, great restaurants/bar options/coffee shop on site and walking distance to the rest of Old San Juan. Would definitely recommend!

2026-05-15 • via Nuitee
H
Henk Jaap • couple • do
4
2026-05-14 • via Nuitee
P
Perez • couple • do
6
Piso 6 UN GRAVE ERROR.
Pros:

Excelente ubicación

Cons:

Nos toco el piso 6, grave error. No podiamos estar tranquilos durante el dia ya que arriba esta el rooftop y el restaurante y fue horrible, demasiado ruido. Se pasaban arrastrando mesas y sillas y eso se escuchaba dentro de la habitación.
Teniamos que salir al parque o buscar que hacer porque estar ahi era horrible.

2026-05-11 • via Nuitee
B
Bereche • couple • us
10
2026-05-07 • via Nuitee