Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort

Room maintenance was very poor. A/c didn’t work properly, patio doors could not be locked at night as they were broken.

Cleanliness facilities

Slow in responding to requests and our room was not made up one day. We went to the CastleView restaurant once but weren’t told that we needed to book early for the next day. Although it’s on the beach, too much seaweed to swim

However, we were disappointed with the main restaurant buffet both for breakfast, lunch and dinner. The food was not to the standard we expected of a 5 star hotel. Service was also not so good in this restaurant. We had dinner one evening in the Castle View restaurant which was much more acceptable in terms of quality and service. We also did not like the very loud music and attempts to create a party atmosphere. It seemed the hotel was aiming mainly to please young people and attract outside visitors to its "extravaganza" events.

Overall, we had a pleasant experience but there were some minor issues that added up. The first issue was missing ingredients. We would order a drink off the menu and would be told they were out of an ingredient, i.e. tonic water, strawberry for a daiquiri, sweet vermouth, grapefruit, French vanilla to make a French vanilla coffee, etc. Another issue was confusion with coffee at breakfast. Some staff would take a coffee order at the table and it would take so long that we would be finished with breakfast before the order would show up. At times, we would also go up to the coffee bar to order and again it would take longer than 10 mins while the barista was making two coffees at a time using a Nespresso Machine that you put in a pod and push a button. When food ran out at the buffet, it would take awhile to replace, if it got replaced. A minor issue with the lighting in the room was knowing what switch worked for what light. If the lights could be labeled that would be helpful. The map seemed disingenuous. The map said there was an Indian restaurant and Lucy's lounge that were not open. It also stated that there were six pools when in actuality there were three pool areas plus one at the spa that only people paying for the spa could use. I understand the resort doesn't have control over this, but it would have been great if the beach was swimmable.

Check point Staff and Manager very bad atitude
Room Clean up very poor
Cocaeraches on bed
towells like sand paper
no room service at all
front desk never respond the calls
Consergerie very bad
ROOM SMELLS LIKE A TOILET ALL THE TIME
RESTAURANTE SELF SERVISE, VERY BAD
CAN KEEP ON GOING BUT ??????????????????????/

Employees (with a bright few exceptions) were uninterested, surly, mean and bothered if you asked for something.

Limited access to the beach. No gift shop on the facility. Limited access to transportation.

Séjour 4 jours 3 nuits. Pas une seule fois le ménage a été fait. Les poubelles débordait et nous avons manqué de papier toilette le dernier jour ! Nous n'avions pas mis de panneau à la porte. Sur 3 resto le meilleur inaccessible : sur réservation et plein sur plusieurs soirs donc pas pour nous. Un seul resto sur 3 ouvert le lundi. Une queue interminable. Quant au dress code.. bien que demandé il n'est pas suivi DU TOUT pour certains. Buffet avec quantités insuffisantes

The beach on site it not one to swim in. The shuttle is limited travel per day

Overall, it was disappointment and we got a great deal. I can't imagine paying full price. The visuals esthetics were 5 star but that is about it. Serious practical and operational issues. Cleanliness was horrible. Parts of the hotel were filthy. The 3 rooms I was in over my total 16 days, were all on the way to being 2 star fast. Beautiful stone floors etc had horrible grout work so it is looking bad and now missing so will be leaking soon in bathrooms. The nice glass shower doors are not fitted properly so it leaks outside and sometimes flooded toilet closet. The shower door hinges had big holes in design?? Not sure who's design idea that was.
Wrt Cleanliness and housekeeping... they need a checklist and training . Everyday they forgot to refill something. Seems they only made the bed and only cleaned if you specifically requested.
Wrt the Grill restaurant- horrible. Filthy. Cold food. Slow unfriendly service . Mediterranean restaurant buffet. The best was sushi. Professional and trained. Wrt buffet... most of time food was cold and tasteless. Staff unfriendly and unprofessional. They need to be trained by professionals.
Operational management needs to be trained. February 14th and beyond were a nightmare for everyone. No-one knew enough to have septic system emptied before high season! Wow. Someone should be fired at the top. The main restaurant was flooded!! Complete disaster for all involved.
The entire hotel is a sad situation created by being government and chinese bank financing relationship. No-one knows how to run a hotel, let alone self proclaimed 5 star. Imo it will be a 2.5 star hole in next 5 yrs unless ownership is changed and staff are professionally trained.
Wrt to reception,front desk and concierge. Horrible. All these ladies needs to find a new attitude or find a new job. Again. No professional training.
After all staff are trained they all need a raise and given prepackaged food take-home bags.

Food, except at Castleview

Room not cleaned for 2 days dirty towels left on floor
Paid for early check in room not available
Dress code in fine dining not adhered too looked like most people straight from beach and women in fluffy slippers
Had lobster size of a prawn

Some of the start not to friendly

The kids loved the pool but don't all kids.

The pool bar was open but the waiters kept disappearing for an hour so was a bit pointless tbh.

De kamers werden soms zeer laat en f zelfs een keer niet schoongemaakt, er waren geen amenities behalve zeep en shampoo en het duurde 2 dagen alvorens we een haardroger kregen! Het personeel bij de receptie reageert traag en is vooral bezig met zichzelf. Zeker niet klantvriendelijk!de hele dag luide muziek was vervelend !