Hotel Puerta del Rey

Hotels
•
Independent
6 (7 reviews)
Avenida Busch & calle el Salvador, Santa Cruz, Santa Cruz Department , Santa Cruz , BO
591-71332016

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Facilities

Free breakfast
Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Conference space
Free breakfast
Meeting rooms
See all facilities

Review Highlights

Pros:
Good shower
Cons:
Lack of maintenance
Poor service
Low-quality beds
Subpar breakfast

Categories

Cleanliness
4
Guests mentioned cleanliness as a major concern, noting lack of maintenance and quality issues with linens.
Service
3
Service was severely criticized, with complaints about insufficient towels, poor quality beds, and overall neglect.
Location
6
Despite negative aspects, guests acknowledged the hotel's convenient location as a redeeming factor.
Room Quality
3.5
Guests expressed disappointment in room quality, highlighting uncomfortable beds and maintenance issues.
Amenities
3
Amenities fell short of expectations, with guests mentioning a subpar breakfast and inadequate bathroom facilities.
Value for Money
3
Many guests felt the price did not match the poor services and facilities offered.
Food and Beverage
2
The breakfast and dining experience received overwhelmingly negative feedback for lack of variety and quality.
Overall Experience
2.5
The overall experience was extremely negative, with guests warning against recommending the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-10 06:11

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access and concierge services during your stay at Hotel Puerta del Rey.

Delicious Buffet Breakfast
Start your weekdays right with a complimentary buffet breakfast served from 6:30 AM to 10:00 AM.

Featured Amenities
Take advantage of dry cleaning/laundry services, a 24-hour front desk, and luggage storage for your convenience at the hotel.

Plan your next event in Santa Cruz at our hotel, which offers 22 square feet of conference space and meeting rooms.
For a surcharge, a roundtrip airport shuttle is available 24 hours, and free self parking is provided onsite.

Make yourself at home in one of our 21 guestrooms, equipped with complimentary wireless internet access.
Book your stay at Hotel Puerta del Rey for a comfortable and convenient experience in Santa Cruz!

Important information:

  • 24-hour pool access

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: VVI

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Accessibility

    No elevators

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

6
Based on 7 reviews
Cleanliness: 4
Service: 3
Location: 6
Room Quality: 3.5
Amenities: 3
Value for Money: 3
Food and Beverage: 2
Overall Experience: 2.5
M
MARCIO LUIZ
4
Hotel precisando modernizar
Pros:

O Hotel precisa de uma reforma, tudo muito antigo, falta manutenções, coisas quebradas, moveis rasgados, uma pena, mas os funcionários simpáticos e atenciosos.

2025-06-30 • via Nuitee
A
Aline
4
Hotel bem abaixo do esperado
Pros:

Hotel bem localizado, porém não é como nas fotos, o hotel precisa de manutenção, parece abandonado, não tinham toalhas suficientes e os lençóis e camas eram de qualidade ruim. O café da manhã muito muito ruim praticamente sem opção, o chuveiro foi a única coisa que era boa do hotel, porém o ralo estava entupido e a água não tinha escoamento! Não recomendo!

2025-06-04 • via Nuitee
I
Ian
8
Second stay
Pros:

Simple, clean budget hotel

2025-01-31 • via Nuitee
E
ernesto
2
Pros:

It was really bad, no hot water, no laundry. I wouldn’t recommend this place

2024-12-26 • via Nuitee
M
Mary
2
Pros:

Muy mal servicio sucio inseguro

2024-03-10 • via Nuitee
P
Paul
2
Pros:

Just did not feel safe

2023-12-23 • via Nuitee
V
Verified traveler
8
Good option
Pros:

Good hotel for the city, clean, fruendly staff, confortable

2023-12-14 • via Nuitee