Mercure ICON Singapore City Centre

Rien. Tout etait parfait

No breakfast.

The room is very very small. Almost No space to pack our luggage.

Some information leaflet/booklet would have come in handy. Room service was a bit more pricey than expected. But can’t fault the hotel.

Not negative things, just things that were not as positive as the great things above:
Knowing the area better now, I would not opt for the buffet breakfast on my next stay. There are many options within a couple of minute's walk that are cheaper and just as handy to access.
The buffet breakfast was illogically laid out. The toasting station here, but the start of the hot food over there. The fruit in one place, the yoghurt in another. Everything you could want was there - it just took a few trips to and from the table to get it weaving past others doing the same thing.
A second bedside table in the Double bed room would have been nice - the power points are there, but needed to move the chair over to place things on to charge next to the bed.
Towels appeared to be changed daily even when hung up to dry

Small bathroom, no socket outlet near the mirror to do your hair.

Rooms very small and were not serviced

The selection of TV channels were underwhelming (only saying that if you are jet legged and want to watch late night football) and there was no milk to the tea, coffee in the room. I also think it is a rip off to ask $78 for a buffet dinner, when you can eat a ton of food 5min walk from the hotel.
Wondering why don't they offer normal size beds upon booking? I am short, so i was fine, but my tall husband was struggling.

Very disappointing and stressful experience with Mercure ICON Singapore City Centre.
We had booked 2 rooms for a business trip. Due to extraordinary and completely unforeseen flight disruptions related to the Middle East situation, one guest was unable to travel. We contacted the hotel multiple times over several days to request a partial refund for the unused room and to arrange the stay properly for the second guest.
The biggest problem was the hotel’s extremely poor customer support. Our messages were ignored for days, and when they finally replied, the responses were delayed, repetitive, and often did not properly address the actual questions we asked. We had to repeat the same explanation again and again, which created unnecessary stress just before travel.
We were not asking for a full cancellation. We were only asking for a fair partial refund for one room that could not be used due to exceptional circumstances beyond our control, while the second guest was still going ahead with the stay. Instead of handling this efficiently and professionally, the hotel kept passing responsibility around and giving unclear answers.
After many emails and a lot of pressure, the hotel finally agreed to cancel one room with a one-night penalty and stated that the remaining balance would be refunded. However, even after this confirmation, the refund still has not been received.
What is even worse is that there was also a double charge issue for the room that had already been paid. So not only have we still not received the promised refund, but we were also charged again for accommodation that was already settled.
This is unacceptable. A hotel should know how to handle exceptional situations, payment issues, and customer communication properly. Instead, this experience involved delays, confusion, poor support, unresolved refund issues, and billing problems.
I travel often and have dealt with many hotels, but this was one of the worst customer service experiences I have ever had.

Honestly the room is small and the bathroom very small, however no real issue for us. Comfortable for the 2 of us, but would be uncomfortable with 3.

Wasn’t too clean

Provision of more than 1 teabag per day. 🤪

Very small room