Pullman Singapore Hill Street

Hotels
•
Pullman Hotels and Resorts
8.8 (1691 reviews)
1 Hill Street , Singapore , sg

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Great amenities
Cons:
Small rooms
Rooms lacking suitable workspaces
Slow filling bath

Categories

Cleanliness
8.43
Very clean as mentioned in several reviews.
Service
9.4
Exceptionally friendly and helpful staff highlighted in multiple reviews.
Location
9.24
Good central location with easy access to transport noted in reviews.
Room Quality
8.19
Rooms were noted as small and lacking in suitable workspaces.
Amenities
8.72
Good facilities like rooftop bar and gym were highlighted.
Value for Money
8.68
Value for money mentioned positively in reviews.
Food and Beverage
8.73
Food and beverage options were highly appreciated by guests.
Overall Experience
9
Overall positive experiences with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:44

Property Description

Luxurious Amenities

Unbeatable Location

Delicious Dining Options

Book your stay at Pullman Singapore Hill Street now to experience the ultimate luxury in Singapore!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.8
Based on 1691 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 9
L
Laura • solo_traveller • au
10
2026-08-22 • via Nuitee
L
Lezen • couple • my
10
2026-08-17 • via Nuitee
A
Aarohi • couple • id
10
Great hotel centrally located
Pros:

Location was excellent. The buffet breakfast was delicious - good quality spread. Staff was very courteous.

Cons:

Nothing I did not like about the property.

2026-08-17 • via Nuitee
G
gianfranco • couple • it
9
Cons:

Tutto ok

2026-08-16 • via Nuitee
M
MOHD HAFIDZUL • couple • my
9
Pleasant
Pros:

Staff especially Khai was very helpful n informative during the check in

Cons:

Signage on location of rooms

2026-08-16 • via Nuitee
N
NAOTO • extended_group • jp
10
2026-08-15 • via Nuitee
N
NAOTO • family_with_children • jp
10
2026-08-15 • via Nuitee
S
Sabine • solo_traveller • at
9
2026-08-14 • via Nuitee
L
Leigh • solo_traveller • au
9
Pros:

Great location

Cons:

Lighting was poor. A couple of brighter lights would be good

2026-08-12 • via Nuitee
K
Kyungjin • solo_traveller • kr
9
2026-08-11 • via Nuitee
K
Kyungjin • solo_traveller • kr
9
2026-08-11 • via Nuitee
W
Wang • couple • de
7
2026-08-10 • via Nuitee
Y
Yoon Phaik • family_with_children • ch
5
2026-08-09 • via Nuitee
O
Olivia • couple • au
10
2026-08-08 • via Nuitee
M
Michael • couple • gb
10
Pros:

The property was first class, staff were excellent, breakfast was lovely, location was perfect, rooms were 10/10 and facilities great

2026-08-08 • via Nuitee
S
SACHI • extended_group • jp
8
Good facilities
Pros:

Very clean and good facility - the room was very well prepared, we had some small issues on shower but it was fixed immediately.
2 pool options which children were very happy.
Breakfast had quite a variety of options, with good quality.

Cons:

We were generally happy but if I must mention: not happy to find that I had been informed at the restaurant in the morning that breakfast for children is separately charged. It’s okay to pay, just the timing was so late and we didn’t have any option. Elevator had always a long queue. Coffee machine was too complicated and needed to fix so many times.

2026-08-07 • via Nuitee
C
Constantine • extended_group • us
9
2026-08-07 • via Nuitee
M
Michael • solo_traveller • de
9
2026-07-23 • via Nuitee
R
Rozanova • solo_traveller • uz
6
Overall good but F&B team needs improvements
Pros:

Overall, I had a pleasant stay. The room was very clean, and both check-in and check-out were quick and efficient.

I especially appreciated the housekeeping manager, who took the time to ask for feedback about my stay and genuinely cared about improving the guest experience.

The location is also excellent. Close to public transport and shopping, making it a great choice for first-time visitors to Singapore.

Cons:

While the hotel itself was comfortable, I was disappointed with the F&B service, especially considering this is a five-star Pullman property.

During my first breakfast, I had trouble using the coffee machine. Another guest also tried to help me but couldn’t figure it out either. I asked a waiter if he could assist me, and his response was, “I’ll show you just once,” delivered in a dismissive tone. As it was my very first time using the machine, I found this comment unnecessary and unwelcoming. In hospitality, guests should feel comfortable asking for assistance, especially when using unfamiliar equipment for the first time.

Another disappointing experience happened one evening. I arrived at the rooftop bar at around 11:10 p.m., shortly after it had closed at 11:00 p.m. I completely understood that the bar was no longer serving. I politely asked whether it would still be possible to buy a bottle of beer to take to my room. The answer was simply, “The bar is closed.” While I respected the closing hours, I would have expected a more service-oriented response, such as suggesting room service or another option if drinks were available elsewhere in the hotel. Instead, the interaction felt dismissive.

Neither of these situations was a major issue on its own, but together they left me with the impression that the service lacked the warmth, attentiveness, and proactive approach I expect from a five-star hotel. Unfortunately, because of the F&B experience, I don’t think I would choose to stay here again.

2026-07-23 • via Nuitee
D
Denisa • solo_traveller • sk
10
2026-07-23 • via Nuitee