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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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Business center
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Heating
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Family rooms
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Express check-in/check-out
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Safety deposit box
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Bar
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Soundproof rooms
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Meeting/banquet facilities
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Sauna
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Beachfront
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Minimarket on site
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Wine/champagne
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Coffee Shop on site
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV in common areas
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Process in place to check health of guests
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Convenient Location
Pinnacle Suites Hotel is strategically located near top attractions, making it the perfect base for your vacation.
Comfortable Accommodation
Our rooms are thoughtfully equipped with modern amenities, providing you with a comfortable stay.
Delicious Dining Options
Start your day right with a tasty buffet or continental breakfast at Pinnacle Suites Hotel.
Plan your stay with us and experience the best of Cowes.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
We had been at the festival and decided we wanted to stay in Cowes after it for 3 nights, hotel was great location. Lovely rooms and tastefully decorated. We would book a bigger room with sea view rooms next time.
The room i booked didn't have air-conditioning but did have a dyson fan, which was a help. Didn't realise how extremely hot the weather was going to be. But Zoe kindly moved us to air-con room, when one was free..
Staff were really nice and welcoming.
We had a slow running drain in the shower, which i reported but it didn't seem that they did anything as it was still slow the next day. Other than this it's lovely.
Location is perfect
We stayed for four nights. We arrived to find the lift broken. It wasn't going to be repaired for two weeks. They knew this and did not advise us. We had to carry our luggage up 6 flights of stairs and then down one. The self check in was not working so we had to wait for someone to check us in. The room was very small! No storage to speak of. One very small hanging rail and four very small shelves. The bed was small.
When the shower was turned on it flooded the bathroom and into the bedroom. This was definitely not something that had just happened. This was a known issue and yet they checked us into the room. We used the rubber shower mat to stop the flood. When that was turned over it had long black hairs on the underside. Not ours! This had not been cleaned. The shower door slid across. It did not shut like a normal door, the toilet is right next to the door. You get the picture as did the person not using the toilet.
The hairs on the shower mat matched the ones on the duvet cover!! The cleaning of the room was dreadful. They clearly though making the bed was sufficient. The coffee cups were not cleaned and the coffee and tea supply was not replenished. The room had no fridge so we could not keep anything cool including milk as no milk was supplied.
The air conditioning unit was above the bed and noisy so it could not be used at night.
All in all a very poor experience.
Location right next to ferry terminal and amenities west Cowes
Smooth check in and very friendly helpful chap.
Amazing air conditioning in room, which was much appreciated given how hot it was.
Erratic room service. Virtually empty shampoo and empty body wash on first day. Had to ask at reception for toilet roll as not left any new when returned after first day.
No service at all on last day. Unclear why. Meaning no toilet roll or coffee pods replaced and having to use box of tissues. And no one then around to ask.
Good location. Clean. Good facilities
Nothing
Clean and comfortable rooms
No staff to be seen anywhere at check in and check out. Very noisy room until 1am due to proximity to pub garden
Superb location with great views of the river and marina
The owners were both lovely and have put a lot of effort into to making this place beautiful, was even served a drink by a robot 😂 would highly recommend thanks for a lovely stay
Great features and little extras in the room
Would’ve liked biscuits in the room
Fresh, clean, staff are energetic and very hard working, nothing was a problem from the person checking us in to the bar lady, everyone seemed to take real pride in this place. Room was amazing, amazing view, dyson fan, good steamer for shirts suits and dresses.
The lift was broken but they said they are fixing it, only dident like it as we where on the top floor, but anyone with a BMI of under 400 should be ok, it wont kill you.
the organisation was lacking.
my room had a severely blocked bar drain in the shower so I spent valuable time literally mopping up water to stop it flooding the room. i dont think the staff took my warning seriously so I gave up trying to protect their floors! a great shame in a new, well appointed building.
staff contact
Perfect location, nice modern decor, great and super friendly staff! We will definitely visit again! Thank you!
N/A
Amazing staff members and the rooms were furnished beautifully
The rooms needed to be hoovered
Location. Very clean
Top floor no lift , even after asking hardly any coffee creamery in the room
Nice room decor, great location, lovely views across the Solent, and friendly staff.
The lift wasn't working (am sure a short term issue), and the stairs needed a bit of a hoover. Daytime-only reception makes it feel low-staffed and hence questionable value for money.
Lovely hotel with a great location. Everyone’s extremely friendly and the rooms are good with all the facilities one would need. The WiFi’s particularly good, but genuinely, so is everything else
We were on the second floor, so climbing up and down with our luggage was slightly uncomfortable. I did see an elevator but that wasn’t working, so maybe it was just broken when we visited
The hotel was in a great location in the centre of Cowes, refurbished to a high standard, the room was equipped with everything needed, spare toothbrush, nail file, loofah, sewing kit etc. Met the owners who were really friendly. 2 bars, the one upstairs only opening at night, but was beautiful and a touch quirky. Didn't actually have a drink there, but will definitely spend the evening there next time.
Possibly a better selection of tea for the room, green, or chamomile? And more of it? Instant coffee would have been fine, but from what I remember there was only enough for one coffee each?
Best option in the region for a business trip for GKN/additional purposes with good rooms. The bathroom, bed, room layout, provisions and cleanliness; all the basics are present and comfortable to use. Nice staff.
The hotel has a random layout and doesn’t seem convincing on entry and reception. The hallways are subpar.
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