Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Clean and beautifully decorated rooms
Friendly and accommodating staff
Cons:
Confusion with check-in
Luggage lift out of order

Categories

Cleanliness
8.46
While most reviews mention cleanliness positively, there are concerns about the overall state of some areas.
Service
9.43
Staff were consistently described as friendly and accommodating throughout the stay.
Location
9.47
Many reviews highlight the great location, especially for access to the town and marina.
Room Quality
9.42
Rooms are frequently mentioned as being beautifully decorated and high quality.
Amenities
8.45
Amenities are appreciated, but the lack of certain offerings (like snacks in the lounge) was noted.
Value for Money
8.41
Some reviews suggest the price may be high given certain shortcomings.
Food and Beverage
8.96
Complimentary offerings were expected but not delivered, impacting perception.
Overall Experience
9.43
Overall guest sentiment is very positive, with great comments on experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:52

Property Description

Convenient Location
Pinnacle Suites Hotel is strategically located near top attractions, making it the perfect base for your vacation.

Comfortable Accommodation
Our rooms are thoughtfully equipped with modern amenities, providing you with a comfortable stay.

Delicious Dining Options
Start your day right with a tasty buffet or continental breakfast at Pinnacle Suites Hotel.

Plan your stay with us and experience the best of Cowes.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

9
Based on 167 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 9.42
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.43
P
Patrick • solo_traveller • gb
10
2026-01-24 • via Nuitee
M
Michele • couple • gb
6
Exceptionally clean and beautifully decorated, but confusion checking in, luggage lift not working,
Pros:

The room was very nicely decorated and exceptionally clean. It’s in a great location for the town.
The fixtures and fittings were of very good high class quality and there were lots of quirky items.
The bedding was of lovely quality.
The hotel had some beautiful areas for sitting and having a drink but the bar was only open at select times.

Cons:

A whole lot of confusion about checking in and receiving the key code! Another guest phoned and sorted it for us as no one was there to help check in even though we had sent messages to inform of our late arrival (6pm).
The luggage lift was out of order so we had to hump our large suitcase up 3 flights of stairs
Plugs for the kettle/ coffee maker were behind a unit and long curtain which had to drape over the cables, not very safe and looked unsightly.
Need some shelving near the sink in the bathroom

2026-01-21 • via Nuitee
J
Jeremy • extended_group • gb
10
2026-01-19 • via Nuitee
C
Chris • solo_traveller • gb
8
2026-01-19 • via Nuitee
J
John • family_with_children • gb
9
Excellent experience.
Pros:

Nice clean room and comfortable beds. I got a sleep score of 92 which was the best sleep I had all year! I told my wife and daughters we are installing bunk beds at home and sleeping all in the same room!

Cons:

The doors to the bathroom and toilet in the room have obscured glass (modern look), which is “ok” you can’t see through them, but we would have preferred solid doors.

2026-01-19 • via Nuitee
N
Nathan • solo_traveller • gb
9
2026-01-19 • via Nuitee
L
lily • couple • gb
10
Pros:

Lovely hotel, great location, super cocktails at the bar and very friendly staff.

Cons:

Nothing

2026-01-19 • via Nuitee
H
Helen • couple • gb
8
Ideal location in a spacious suite which was lovely and warm on a cold weekend
Pros:

The suite was spacious, very clean quiet and attractive. Location was perfect in the High Street.
Unfortunately the lift was not working and we had been allocated a room on the third floor but our hosts kindly changed this to the first floor.

Cons:

We did not like the tassimo coffee machine, only two pods supplied and these were not replaced on the second day. A mirror in the mezzanine bedroom would have been useful as there was no socket for a hairdryer near a mirror.

2025-12-31 • via Nuitee
P
Philip • couple • gb
10
2025-10-25 • via Nuitee
H
Heidi • extended_group • gb
10
Stay here for Isle of Wight
Pros:

Beautiful high standard accommodation with lovely people.

Cons:

Nothing!!!

2025-10-19 • via Nuitee
B
Brigitte Claes • family_with_children • be
7
Te duur en rommelig voor wat het was
Pros:

Vriendelijkheid, ligging aan haven

Cons:

Niet echt proper, uitzicht op vuilnisstort naast kamer

2025-10-19 • via Nuitee
G
Green • couple • gb
10
An exceptional relaxing, unique boutique hotel by the sea.
Pros:

Well decorated. lovely individual touches. more than a home from home. Met by the owner. very personal. brought an iron and board to the room. Wish we had longer there to enjoy the bar. An amazing boutique hotel. We loved it!

Cons:

Nothing.

2025-10-02 • via Nuitee
O
Ollie • couple • gb
9
2025-09-28 • via Nuitee
D
David
10
Pros:

Very nice

2025-09-28 • via Nuitee
D
Daniel • extended_group • gb
8
Lovely staff, clean, spacious and modern.
Pros:

The room was spacious, modern and clean.
All staff were very friendly, welcoming and supportive throughout stay.

Cons:

A breakfast offering would be good, and we did believe we would have had complimentary snacks and drinks in the club lounge associated with the club room, but apparently this has recently changed. Perhaps to improve expectation, make it clear that access to the lounge is open to the public, and nothing complimentary regardless of the class of room booked.

2025-09-20 • via Nuitee
S
Samantha • couple • gb
8
2025-09-20 • via Nuitee
V
Val • couple • gb
10
We had a lovely time, partying till late, drinks very reasonably priced
Pros:

It was the perfect stay, 50th birthday celebrations.staff were so very friendly.
Very clean. Excellent shower/ lovely shower products.

Cons:

Perfect 🤩

2025-09-15 • via Nuitee
J
James • couple • gb
6
2025-09-08 • via Nuitee
D
David • extended_group • gb
9
Quality
Pros:

Everything.x

Cons:

Nothing.

2025-09-06 • via Nuitee
S
Shelley • couple • gb
8
Pros:

Nice room, good view of Marina, comfy bed

Cons:

Lift out of order, lots of steps with suitcases

2025-08-27 • via Nuitee