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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Family rooms
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Lift / Elevator
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Express check-in/check-out
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Fax/photocopying
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Soundproof rooms
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Non-smoking throughout
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Private check-in/check-out
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Delivered food - securely covered
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Happy hour
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Shopping on site
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Television in common areas
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Express check-in
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Free wired internet
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Internet access
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Wine release events
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Reception hall
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Beach club nearby (surcharge)
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Beach toys
Review Highlights
Categories
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Property Description
Convenient Location
Pinnacle Suites Hotel is strategically located near top attractions, making it the perfect base for your vacation.
Comfortable Accommodation
Our rooms are thoughtfully equipped with modern amenities, providing you with a comfortable stay.
Delicious Dining Options
Start your day right with a tasty buffet or continental breakfast at Pinnacle Suites Hotel.
Plan your stay with us and experience the best of Cowes.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Location
Guest Reviews
The hotel was in a great location in the centre of Cowes, refurbished to a high standard, the room was equipped with everything needed, spare toothbrush, nail file, loofah, sewing kit etc. Met the owners who were really friendly. 2 bars, the one upstairs only opening at night, but was beautiful and a touch quirky. Didn't actually have a drink there, but will definitely spend the evening there next time.
Possibly a better selection of tea for the room, green, or chamomile? And more of it? Instant coffee would have been fine, but from what I remember there was only enough for one coffee each?
Best option in the region for a business trip for GKN/additional purposes with good rooms. The bathroom, bed, room layout, provisions and cleanliness; all the basics are present and comfortable to use. Nice staff.
The hotel has a random layout and doesn’t seem convincing on entry and reception. The hallways are subpar.
Very comfortable room with lovely view
Great location, very modern and smart.
The water in the shower was a little cold.
Perfect location right next to the harbour
Great hotel. Interesting and everyone is so helpful. Loved it here
It was very modern with nice finishing. The owners are wonderful and really care about their guests and our experience. I spend a lot of time in Cowes sailing and regatta racing, this will be my go to place going forward.
It didn’t matter to me personally, but the location is fantastic which also means it can be noisy at night with the bars so close by. Again, the owners took this into consideration and leave ear plugs and have blackout curtains and double pain windows which is very helpful. Other similar properties in town won’t have these amenities.
Superb location, excellent refurbishment and very comfortable
The check in experience could have been more explicit
Room and location were lovely, staff helpful and accommodating. Dressing gowns, coffee maker etc a welcome addition and the little light by the loo was a good idea.
Check in was overcomplicated at the end of a lonv journey, too many automated messages, not clear on site that check in is expected by a certain time, also breakfast is listed as available when it isn't - not a big deal as there are plenty of places nearby but incorrect!
Location is perfect. Room was comfortable, spacious and clean. Coffee machine as opposed to kettle but that’s a personal choice, I prefer a kettle.
Lift wasn’t working and no breakfasts available, none of which explained in advance
The room was very nicely decorated and exceptionally clean. It’s in a great location for the town.
The fixtures and fittings were of very good high class quality and there were lots of quirky items.
The bedding was of lovely quality.
The hotel had some beautiful areas for sitting and having a drink but the bar was only open at select times.
A whole lot of confusion about checking in and receiving the key code! Another guest phoned and sorted it for us as no one was there to help check in even though we had sent messages to inform of our late arrival (6pm).
The luggage lift was out of order so we had to hump our large suitcase up 3 flights of stairs
Plugs for the kettle/ coffee maker were behind a unit and long curtain which had to drape over the cables, not very safe and looked unsightly.
Need some shelving near the sink in the bathroom
Nice clean room and comfortable beds. I got a sleep score of 92 which was the best sleep I had all year! I told my wife and daughters we are installing bunk beds at home and sleeping all in the same room!
The doors to the bathroom and toilet in the room have obscured glass (modern look), which is “ok” you can’t see through them, but we would have preferred solid doors.
Lovely hotel, great location, super cocktails at the bar and very friendly staff.
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