SureStay by Best Western Prince Frederick

There was bugs in the bed. The breakfast pastries was uncovered. The pillows was very u comfortable and again there was bugs. They had no elevator

N/A

The smell left by smokers is everywhere, even in non-smoking rooms. Cigarette ashes on the side entrances don't clean for a long time. There is a strong odour in the rooms, the bed linen is damp.

The beds were hard as a rock and the breakfast was a joke. Coffee was empty, they had 3 yogurts, white/wheat generic bread (no toppings for it) and 2 types of dry cereal but no milk.

The only complaint that I have would be the musty smell in the room. I believe it was coming through the air vents and not the actual room or the furniture in the room.
I noticed they were doing some renovations in the lobby area with moisture fans blowing. So, I wonder if that was the reason for the smell.
It was easy fix with a scented candle (that I bought across the street at a small Walmart).
The breakfast was smaller then expected with waffles, cereal, toast, orange juice and very thick coffee.

I couldn’t stay because when I went to check in they had lost power due to a storm… so t understand why the didn’t have back up generators

The smell from AC unit was unpleasant. We didn't stay the second night as planned. We packed up and left early.

There were other guest in the room above me. A woman and 3 kids . They were yelling bouncing on the floor. Extreme profanity and racial comments. It continued from the time we checked on Friday the 3rd and continued throughout our stay at all hours of the night. Continuously banging and yelling. I reported this 7 times to the desk people and nothing was done until the 7th complaint when I told the desk person if he did not go do something about it I was. I would expect more from the Best Western brand. I spent almost $500 for 2 rooms and the problem was not addressed until 5 hours before I checked out. I will never book at this hotel again. It appears that once you pay your bill the staff doesn't care what happens. I work at a resort with 3 hotels this type of behavior is not tolerated. Nevertheless my public review will reflect my experience at this hotel. Extremely disappointing.