SureStay by Best Western Prince Frederick

Hotels
•
SureStay Hotel by Best Western
6.8 (153 reviews)
75 Main St , Prince Frederick , US

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Pets allowed
Non-smoking throughout
Private parking

Review Highlights

Pros:
Friendly, helpful staff (room swaps, quick responses)
Convenient location (close to stores)
Low price / good for budget travelers
Accurate pictures reported by one guest
Quiet (reported by at least one reviewer)
Cons:
Damp, musty rooms and wet carpets
Bugs in beds and general cleanliness issues
Poor/unreliable breakfast (waffles, coffee, limited items)
No elevator and outdated room fixtures
Serious allegation of improper card/money handling

Categories

Cleanliness
3.5
Multiple guests reported damp/musty rooms, wet carpets, damp bed linen and even bugs in beds; several reviewers described rooms as not clean.
Service
9
Generally described as friendly and responsive by several guests (room swaps, fast-acting staff). There are isolated service failures cited (slow handling of a stuck room key and one allegation of improper card use), but most comments praise staff helpfulness.
Location
9
Location repeatedly noted as convenient and close to stores; multiple guests called it acceptable for their needs.
Room Quality
4
Rooms described as outdated and damp, with equipment left in rooms, small/firm beds, non-working TVs and other issues; multiple guests were unhappy with room condition.
Amenities
6
Amenities are limited and unreliable — poor breakfast setup (waffle maker problems, waffle mix running out), no elevator, fans used for humidity — though basic items exist.
Value for Money
9
Several guests noted the low price and that the hotel was convenient and well-priced; for budget travelers it was seen as acceptable despite shortcomings.
Food and Beverage
5.5
Breakfast options were sparse and often problematic (empty coffee, few yogurts, no milk, uncovered pastries, waffle maker issues); food offering is below expectations.
Overall Experience
8.4
Mixed but leaning acceptable for budget stays: many guests would not return due to cleanliness and room condition, yet others found it sufficient, inexpensive and appreciated helpful staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Convenient Location
Located just 7.6 km from New Carrollton, SureStay by Best Western Prince Frederick offers easy access to nearby attractions.

Modern Amenities
All guest rooms at our 3-star property are equipped with a fridge for added convenience during your stay.

Airport Accessibility
Situated 73 km from Ronald Reagan Washington National Airport, traveling to and from SureStay by Best Western Prince Frederick is a breeze.

To book your stay with us, please visit our website or contact us directly.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.8
Based on 153 reviews
Cleanliness: 3.5
Service: 9
Location: 9
Room Quality: 4
Amenities: 6
Value for Money: 9
Food and Beverage: 5.5
Overall Experience: 8.4
R
Robin • couple • us
8
2026-11-01 • via Nuitee
M
Michael • couple • us
10
2026-10-31 • via Nuitee
L
Lisa • couple • us
10
Pros:

Quiet, clean

2026-10-26 • via Nuitee
C
Cooke • couple • us
8
2026-10-11 • via Nuitee
J
james • solo_traveller • us
1
Cons:

i didnt like how they stole my money off my card and used it to pay someone elses deposit after i left the hotel

2026-10-08 • via Nuitee
J
John • couple • us
8
It was relaxing
2026-10-07 • via Nuitee
M
McCauley • couple • us
1
Would sleep on park bench over this place.
Pros:

Nothing, worst hotel experience i have ever had. First room they put us in was wet had equipment blocking the floor. Second room was not what I had paid for. Also on second floor no elevator. Went back down again. Next room was king room, the desk clerk had go back and get room key. Door shut and he couldn't get it open had to get tool. Took 25 minutes to get open. At this point I wanted to leave. They would not refund the room. I called talked to booking.com told them all of the above. Muhammed called confirmed all above. Told hotel was calling their owner. An hour later I went back down to desk. They told me booking.com said they would not refund. Someone lied to me. The motel was very run down, outdated many things weren't working. So I will not be using booking.com again.

Cons:

Read what did I like above
Hated everything and experience.

2026-10-07 • via Nuitee
W
Wanda • couple • us
3
Was a place to get a little sleep & take a shower but not clean. Would not recommend or stay here again
Pros:

Location was ok, bed was ok, bathroom was clean

Cons:

Not the cleanest, room on 2nd floor, no elevator had to take the stairs with luggage, ROOM WAS DAMP, Heard another guest complaining about equipment in room front desk clerk said just move it out if your way it’s used during day to dry the room said whole hotel is damp. Room was not very clean. Tv did not work. No closet

2026-09-18 • via Nuitee
E
Eric • extended_group • us
10
2026-09-17 • via Nuitee
V
vladimir osmin • solo_traveller • us
5
2026-09-17 • via Nuitee
F
Fetiya • couple • us
7
2026-09-12 • via Nuitee
M
matthew • solo_traveller • us
7
Pros:

Pictures were acurate

Cons:

The waffle mix ran out and there was not a replacement.

2026-09-09 • via Nuitee
G
Gail • couple • us
3
Will not stay there again.
Pros:

The price.

Cons:

Room had a smell to it and the bathroom door did not close all the way. The king bed was small more like a queen. The hotel itself was humid with fans everywhere. Breakfast was nonexistent. The waffle maker only cooked on one side.

2026-09-04 • via Nuitee
C
Cynthia • solo_traveller • us
10
2026-08-30 • via Nuitee
L
Loni • couple • us
1
2026-08-24 • via Nuitee
L
Loni • couple • us
10
2026-08-24 • via Nuitee
M
Martin • solo_traveller • us
5
2026-08-24 • via Nuitee
A
Allen • family_with_children • us
10
2026-08-21 • via Nuitee
C
Cirrus • solo_traveller • us
5
Pros:

Staff is friendly and fast acting. They let me swap rooms when requested too!close to stores.

Cons:

Wet and moist room, I came at around 9pm ready to sleep to come into a musty room, took my shoes off and the carpet wet my socks. I do not recommend if you are planning on staying inside most the time.

2026-08-20 • via Nuitee
J
Jonathan • couple • us
10
2026-08-13 • via Nuitee