The Marloes

Hotels
8.9 (823 reviews)
57-59 Philbeach Gardens , London , gb

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Soundproof rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.04
There were issues with cleanliness upon arrival, including hair on the bed and unflushed toilets.
Service
9.51
Staff were described as friendly, helpful, and attentive throughout the stay.
Location
9.55
Guests appreciate the central location and proximity to public transport and attractions.
Room Quality
8.5
Rooms were generally spacious and well-equipped, though some guests noted issues with size or comfort.
Amenities
8.53
While some amenities were lacking, such as limited toiletries, the apartment was overall well-equipped.
Value for Money
8.99
Guests felt that the rates were reasonable relative to the service and location.
Food and Beverage
8.54
No breakfast service was available, which some guests noted.
Overall Experience
9.51
Overall, guests expressed a very positive experience with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:39

Property Description

Luxurious 5-Star Accommodation
Experience a lavish stay at The Marloes, a recently renovated 5-star aparthotel in the heart of Kensington and Chelsea.

Modern Amenities
Enjoy a range of modern amenities including air conditioning, flat-screen TV with streaming services, fully-equipped kitchen, and free WiFi throughout the property.

Convenient Location
Located just 1.2 km from Olympia Exhibition Centre, with easy access to popular attractions like Natural History Museum and Eventim Apollo. Book your stay now and indulge in luxury at The Marloes.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 823 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.99
Food and Beverage: 8.54
Overall Experience: 9.51
H
Hana extended_group kr
9
Pros:

4인가족이 5일간 머물렀어요. 레지던스 호텔이라 거실과 침실이 분리되어있어 편했고 주방도 깨끗하게
이용할수있어 좋았어요.
예약후 숙박 관련 문의에 정성껏 응답해주시고
도착후 숙박을 하는동안에도 전반적인 호텔이용에 관해서 늘 신경써 물어봐주시고 도와주셔서 감사했어요.
지하철역도 가깝고 주변에 식당과 카페, 마트들이 다양하게 있어 여행내내 편하게 이용했습니다.

Cons:

저희 객실의 빌트인 세탁기가 저희가 체크인하기 전부터 고장이 난상태여서 머무는동안 이용을 하지못해 아쉬웠어요. 이 호텔 특성상 체크인시 제공되는 수건은 교체 해주지않고 객실내 세탁기를 이용해 세탁을 직접해 써야하는데 세탁기 고장으로 이용할수 없었어요.
대신 호텔측에서 무료로 세탁서비스를 해주셔서
불편을 최소한으로 줄여주셨지만 조금 아쉬운 부분 이였습니다. 그리고 화장실 변기의 수압이 너무 쎄서
이용할때마다 너무 불편했습니다. 직원에 건의를 했지만 호텔 전체적인 수압 문제라 당장 해결불가능이라는
대답을 들었습니다. 저희는 이점이 호텔이용에 가장 불편하고 아쉬운 부분 이였습니다.

2026-02-11 via Nuitee
K
Kholoud couple kw
6
Pros:

The area was quiet and safe

Cons:

The bed was not comfortable , and the internet connection was always disconnected , I had to sign in with the password everytime I use it.

2026-02-11 via Nuitee
C
Claudia extended_group it
8
Top
Pros:

Letti molto comodi, staff cordiale e disponibile, struttura accogliente e confortevole, quartiere residenziale silenzioso

Cons:

Sarebbe utile pantofole migliori , le mele non avevano un aspetto invitante e sarebbe utile aggiungere qualche prodotto per la pulizia e dell’olio in cucina

2026-02-10 via Nuitee
A
Ana solo_traveller au
9
Comfortable and great location
Pros:

Nicely decorated, well equipped with all that we needed, nice area, helpful staff.

Cons:

The noise from the nearby busy road could be heard in the room when trying to sleep.

2026-02-10 via Nuitee
F
Federico couple it
9
Pros:

I had a very pleasant stay. The apartment was comfortable for two people and very clean. The receptionist was kind and helpful throughout my stay. The location is excellent: close to the tube and in a quiet area. I would definitely recommend it, and I would happily stay here again when I return to London.

Cons:

The security deposit is slightly high, but it was refunded in less than a day.
The second minor drawback was that the bathroom did not have a window.

2026-02-10 via Nuitee
A
Ameen solo_traveller za
10
2026-02-09 via Nuitee
S
Sheriff couple ng
10
2026-02-08 via Nuitee
O
Olaia couple es
10
2026-01-29 via Nuitee
J
Jorge couple pt
10
excelente
Pros:

Localização ótima, muito limpo e confortável e muito bem equipado!

Cons:

o colchão muito mole.

2026-01-26 via Nuitee
L
Laia extended_group es
8
2026-01-26 via Nuitee
S
Sánchez couple es
10
2026-01-25 via Nuitee
S
Sancar family_with_children tr
9
Konforlu ve Londra gezisi için ulaşımı kolay. Çocuklu aileler için uygun bir otel
Pros:

Konumu, temizliği, mutfağın kullanışlı olması, odanın ve yatağın büyüklüğü, kullanışlı dolapların olması

Cons:

Maalesef yataktan gıcırdama sesi geliyordu. Salonda bulunan koltuk kılıfla kullanılırsa daha temiz olabilirdi.

2026-01-25 via Nuitee
L
Louise extended_group gb
8
Great location for our needs
Pros:

This apartment is in a great location, just a short walk from Earl’s Court station and several good restaurants. It was clean with ample space for our party. The staff were friendly and helpful throughout the stay. It is a good choice for a convenient and comfortable stay in London.

Cons:

There was no hot water for a shower on the day of our departure.

2026-01-24 via Nuitee
G
Gerson Carlos couple br
9
Ótima localização e conforto
Pros:

Localização, atendimento e conforto das instalações

Cons:

Soltou algumas ripas da cama e apesar de ter sido resolvido prontamente me pareceu um problema conhecido que poderia ter sido evitado

2026-01-24 via Nuitee
E
Eman extended_group bh
8
Lovely stay at the marloes
Pros:

It’s close to two station, like 10 minutes walk. The area is quiet and safe. The staff were super helpful, even when a package delivery went wrong they were super super helpful.

Cons:

The sink in the bathroom was super small for girls to do their skincare routine 🥲

2026-01-24 via Nuitee
P
PATRIZIA extended_group it
9
2026-01-22 via Nuitee
A
Anne-Maree couple au
9
A great place to stay to feel like you are living in London rather than just a tourist
Pros:

We stayed at the Marloes twice over a period of three weeks, first for 6 nights at the start of our trip and then for 2 nights at the end.
We loved the location in a gorgeous and relatively quiet street. The area seemed very safe and well lit. There is a large Tesco supermarket just around the corner and it is around a 10 minute flat walk to the main shopping street in Earl’s Court. The tube station is also a flat and easy walk in under 10 minutes.
The beds were very comfortable and both rooms we stayed in were clean, modern and well fitted out.
Both times we booked a one bedroom apartment. For our first stay we requested (based on other reviews) and were given one where the bedroom was completely separate and we had a small living area that was a few steps down from the kitchen. This apartment made us really feel like we were living in London. We loved it! Unfortunately the washing machine wasn’t working but the team at reception were amazing and did all of our washing for us during our stay which was very kind.
Everyone we met on reception was friendly and helpful and it was nice that there was security on site 24/7. We will definitely stay here again when we return to London.

Cons:

For our second stay we were given one of the smaller ‘one bedroom’ apartments which only has a curtain separating the bedroom and living area. It was still a nice apartment but did feel smaller.
In both apartments the bed was up against one of the walls meaning that you could only enter the bed from on side or by crawling up from the end. Whilst this wasn’t a problem for us it may be for people with mobility concerns.
During our second stay our room door rattled heavily every time someone in the apartment next to us opened the door from reception and went past our room. It sounded like someone was trying to break in!

2026-01-20 via Nuitee
R
Rihab extended_group gb
9
2026-01-20 via Nuitee
Y
Yu couple hk
10
2026-01-20 via Nuitee
D
Damien couple us
8
2026-01-19 via Nuitee