Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Staff
Location
Amenities
Cons:
Cleanliness
Room Quality

Categories

Cleanliness
6.28
Room had mold, dirty towels, and an unpleasant smell.
Service
9.25
Staff was pleasant, helpful, and attentive.
Location
8.79
Great location near water taxi and main attractions.
Room Quality
6.74
Rooms had issues with plumbing and low water pressure.
Amenities
8.77
Modern amenities, good AC, and a pool available.
Value for Money
8.23
Good value for the price paid despite some issues.
Food and Beverage
8.78
Good food experienced during the stay.
Overall Experience
8.75
Overall a comfortable stay despite some inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:55

Property Description

Luxurious Amenities

Tropical Palace Hotel in San Pedro offers a luxurious stay with a hot tub, outdoor swimming pool, pool bar, and open-air bath. The free shuttle service adds convenience to your travel experience.

Comfortable Accommodation

Enjoy air-conditioned units with modern amenities like a flat-screen TV, safety deposit box, and private bathroom with a walk-in shower. Some units even have balconies or patios with stunning sea views.

Family-Friendly Environment

Indulge in American cuisine at the on-site restaurant open for dinner, lunch, and brunch. Kids can have a blast at the indoor play area and children's playground while adults can unwind with water sports facilities and bicycle rentals available.

Book now for an unforgettable tropical getaway at Tropical Palace Hotel!

Important information:

Managed by a private host

Check-in and check-out hours:

Location

Guest Reviews

8.2
Based on 202 reviews
Cleanliness: 6.28
Service: 9.25
Location: 8.79
Room Quality: 6.74
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 8.75
T
Truman couple us
8
Nice place to stay. More of a local vibe than the more touristy downtown.
Pros:

Very comfortable bed, very helpful staff, nice size room. Grocery stores and some restaurants nearby.

Cons:

Nothing

2026-02-09 via Nuitee
M
Michael couple us
5
Disappointing, the photos look way better. The pool needs a complete re-coat.
Pros:

N/A

Cons:

Needs lots of maintenance

2026-02-09 via Nuitee
T
Terence solo_traveller us
7
2026-01-31 via Nuitee
T
Tony Tillaart couple ca
7
Pros:

food

2026-01-30 via Nuitee
D
Debbie couple gb
8
2026-01-29 via Nuitee
C
Cicely family_with_children us
7
Cons:

I did not like the fact that my room was near the entrance, because of this, I heard everyone passing by to go to their rooms. Which means, I did not sleep very well seeing it was New Years and everyone was coming in past midnight. Had I gotten a different room. My entire stay would have been amazing. The staff was very friendly, the atmosphere was great!

2026-01-28 via Nuitee
E
Eva Hadnagy extended_group hu
10
Pros:

Hatalmas apartman,jó helyen,közel a kikötőhöz.Ár-érték arányban kiválló.

Cons:

Nem volt.

2026-01-21 via Nuitee
S
Shae couple us
7
2026-01-21 via Nuitee
F
Floyd couple ca
6
It’s ok. Not great
Pros:

Nice pool and it’s close to the ferry terminal

Cons:

No offer of room cleaning even though I stayed 4 nights. I had to request towels and toilet paper. None offered

2026-01-21 via Nuitee
P
Patrick couple us
9
2026-01-20 via Nuitee
H
Henry family_with_children bz
4
Cons:

Bathroom had no hot water for shower. not enough towels.kitchen Cabinets falling apart and not clean.

2026-01-20 via Nuitee
A
Ana solo_traveller es
7
Bien..
Pros:

La amabilidad en la atención.

Cons:

La cama estaba rota.
Y un dia apareció una cucaracha en el baño.

2026-01-19 via Nuitee
T
Tony couple us
10
2026-01-19 via Nuitee
H
Heidi extended_group ca
8
We would stay again, thank you
Pros:

you need an elevator, bad!!

Cons:

we had no water pressure, but the man got it fix for us! TY

2026-01-19 via Nuitee
J
Jonelle solo_traveller gb
7
Okay for a short stay
Pros:

Great that the hotel offers pick up from airport/water taxi ports. Room was clean with a good sized bathroom. Juan in the restaurant was great, one of few people during my trip that understood celiac disease so felt super safe with the food here. Golf carts available to rent from the hotel. Primary reason for stay in San Pedro was diving and pickup was available from the dock across the road.

Cons:

The larger bed in the room felt like the mattress needed replacing, the single was okay. The rooms don't have hot water from the sink for hand washing. More hanging space in the bathroom for wet swimwear would be great for rooms without a balcony. Not a fault of the hotel, but may be useful info for light sleepers - noise travels very easily through the hotel so if inconsiderate guests are around expect to be disturbed. Pool area was very shaded, probably a bonus for some but I prefer full sun.

2026-01-19 via Nuitee
C
Chunhsiu family_with_children bz
5
2026-01-17 via Nuitee
M
Michalina extended_group ca
8
Amazing staff, good value and comfy beds!
Pros:

The staff at Tropical Palace are amazing, super friendly and helpful! they were truly one of the nicest people at a hotel. The hotel is cute, the location is convenient. The island itself is not very walkable so you will need a golf cart anyway and everything was within a 5 to 15 min drive. The ferry dock is walkable, it's about 2 to 3 min away. They were kind enough to pick us up and drop us off at the airport. They provide coffee (sometimes it wasn't ready but they made it for us) and drinking water in the lobby. The lobby closes at 9pm so stock up on water for bed time. There is a cute pool and small bar. We didn't really hang out at the hotel though so I can't comment on the service at the bar. The rooms were great. The bed was super comfortable (softer mattress which I really really liked). The AC worked great, the Wifi was okay, some rooms do have worse signal than others. The bathroom was big and the hot water was great ( you have to let the shower run for 2 to 3 min to get the hot water). we rented a golf cart from next door (same business) and had no issues parking it on the lot or on the street during our stay (11 nights). There were some tiny things that I would suggest for improvements for the staff which would make things even better. Include a duvet, heavier blanket in the rooms (I had a coverlet), my toilet paper holder was missing the bar (not a big deal) and I had no shower mat so I had to use a towel which I felt bad about. otherwise, truly a cute place for the value and they were so so so lovely.

Cons:

wifi was not great in some rooms, but I believe they are rectifying this issue. We moved and where we were (end of the building) the signal was awesome!

2026-01-16 via Nuitee
A
April extended_group us
5
2026-01-15 via Nuitee
S
shanice couple bz
8
2026-01-14 via Nuitee
M
Madelynn couple us
5
2026-01-12 via Nuitee