Amrise Hotel Kitchener

Hotels
6.3 (275 reviews)
230 Jalan Besar , Singapore , sg

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Location is convenient
Helpfulness of some staff
Cons:
Cleanliness issues
Room quality problems
Unresponsive service in critical situations

Categories

Cleanliness
3.45
Numerous complaints regarding filth, poor cleaning standards, and unhealthy conditions.
Service
7.95
Mixed experiences with staff; some found them helpful, but issues were noted regarding responsiveness.
Location
8.95
Convenient location with access to shops and MRT, appreciated by several guests.
Room Quality
3.45
Significant complaints about comfort, cleanliness, and overall maintenance of the rooms.
Amenities
7.95
Basic amenities available; some appropriate offerings but significant issues reported with cleanliness.
Value for Money
5.45
Expectations not met based on price; a sense of overcharging for the conditions offered.
Food and Beverage
7.75
No specific comments on food or beverage; assumed standard for budget hotels.
Overall Experience
5.45
General sentiment indicates dissatisfaction due to cleanliness and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:33

Property Description

Convenient Location

Located in the heart of Singapore, just steps away from popular attractions like Mustafa Centre and Bugis Street.

Modern Amenities

Enjoy free WiFi, in-room essentials like a fridge and flat-screen TV, along with free private parking for added convenience.

Exceptional Service

Experience top-notch hospitality with our 24-hour front desk and room service, ensuring a comfortable stay throughout.

Ready to experience the best of Singapore? Book your stay at Amrise Hotel Kitchener today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.3
Based on 275 reviews
Cleanliness: 3.45
Service: 7.95
Location: 8.95
Room Quality: 3.45
Amenities: 7.95
Value for Money: 5.45
Food and Beverage: 7.75
Overall Experience: 5.45
K
KANDEPAN • extended_group • gb
6
A comfortable and convenient hotel stay in a great location for exploring Singapore.
Pros:

The hotel was in a very convenient location, making it easy to get around Singapore and visit nearby attractions. The stay was comfortable, the rooms were suitable for what we needed, and the hotel was a good base for a short trip. Overall, it was a pleasant stay and worked well for our visit.

Cons:

Nothing major to complain about. The stay was good overall.

2026-07-03 • via Nuitee
R
Ramadoss • couple • sg
5
2026-06-24 • via Nuitee
K
Kingsley • solo_traveller • au
3
Unclean.
Pros:

Staff were nice.

Cons:

This place is dirty. The bathroom was mouldy and in disrepair. There was some screwed-up ball of rubbish(?) near the sink when we checked in, and it was still there when we checked out.

Something bit my wife on the face during the night, and there's a 12mm red mark a week later.

2026-06-21 • via Nuitee
E
Ernesto • extended_group • es
10
2026-06-15 • via Nuitee
E
Ernesto • extended_group • es
10
2026-06-15 • via Nuitee
N
Navin Ravi • couple • my
1
Will never come back to this hotel again; unfriendly front office staffs and sink next to bed!
Pros:

The only thing we liked was the comfy of the bed, cleanliness and location. Other than that, it was the worst stay we had!

Cons:

Everything else was terrible! Especially the staff! Worst PR ever for a hotelier. Bad first impression when we checked in. Another guest was complaining as we were lining up next. Low occupancy that day and the next. They couldn't even extend a couple of hours late check out. The day shift staff immediately said cannot! She was very rude about it. For every hour past 12noon, they will charge SGD20/hour. But the night shift staff said okay for late check out at 1pm, but the next day when we reconfirmed with the day staff, he said not possible. Despite telling him that we were assured that an hour extra was okay FOC. No flexibility at all! Worst experience we had dealing with front office staff at hotel!

Also; who puts a sink next to the bed! Sinks are supposed to be inside the bathroom not in the bedroom itself, right next to bed! It was the most narrowest room we have ever stayed. Different than what we saw in the website! Never believe what you see in this hotel website!

2026-06-10 • via Nuitee
K
kit san • solo_traveller • sg
7
2026-06-03 • via Nuitee
K
Kumar • extended_group • in
8
2026-05-25 • via Nuitee
P
Prabhu • solo_traveller • sg
2
1. Staffs now friendly and at times rude1/5 2. Cleanliness 2/5. 3. Wifi coverage was poor, unable to attend mee
Pros:

1. Staffs now friendly and at times rude1/5
2. Cleanliness 2/5.
3. Wifi coverage was poor, unable to attend meetings 0/5
4. Fine dust inside the rooms 1/5

Cons:

1. Staffs now friendly and at times rude1/5
2. Cleanliness 2/5.
3. Wifi coverage was poor, unable to attend meetings 0/5
4. Fine dust inside the rooms 1/5

2026-05-23 • via Nuitee
T
tiong tat • couple • sg
5
2026-05-17 • via Nuitee
A
Andrew • solo_traveller • sg
8
2026-05-05 • via Nuitee
A
Angelo • solo_traveller • ph
9
2026-05-02 • via Nuitee
N
NG • extended_group • sg
6
Ok
Pros:

No breakfast available the hotel

Cons:

The toilet sink is molded, bed mattress is hard.

2026-05-02 • via Nuitee
A
Angelo • solo_traveller • ph
9
2026-05-02 • via Nuitee
A
Andrew • solo_traveller • sg
6
2026-04-28 • via Nuitee
N
NANDAMURI • couple • bd
7
2026-04-27 • via Nuitee
P
PXPXT • solo_traveller • sg
10
2026-04-21 • via Nuitee
P
Pramod • solo_traveller • au
10
Good and comfortable
Pros:

Location

Cons:

Clean , staff and location

2026-03-29 • via Nuitee
S
Syazwan • couple • sg
8
2026-03-19 • via Nuitee
L
LINESHNI SEEMA • family_with_children • fj
7
2026-03-13 • via Nuitee