Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Express check-in/check-out
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Grande chambre
Personnel agréable
Bonne literie
Service bagagerie apprécié
Hôtel bien situé
Cons:
Chambre bruyante
Pas testé restauration

Categories

Cleanliness
6.85
No specific mention but a challenging comment on noise from the room side indicating potential cleanliness issues.
Service
8.81
Personnel très agréable et à l'écoute du client, excellent service from the staff.
Location
8.35
Hôtel plutôt bien situé pour se déplacer, close to everything.
Room Quality
7.31
Grande chambre confortable, though the street noise was a downside.
Amenities
7.84
Not specifically mentioned but standard amenities expected for a hotel of this tier.
Value for Money
7.3
Rapport qualité prix mentioned, balancing value for the positive experience.
Food and Beverage
7.35
Did not test the food options during this stay.
Overall Experience
7.82
On y a passé un excellent séjour, Je recommande vivement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:10

Property Description

Stylish and Convenient Accommodation - STEPHEN HOTEL in Toamasina offers a comfortable stay with modern amenities including free WiFi, room service, and a 24-hour front desk. Each room features a flat-screen TV, bathrobes, and a private bathroom with a shower.

Delicious Dining Options - Guests can enjoy the taste of Africa at the hotel's restaurant. Additionally, free private parking is available for added convenience during your stay.

Relaxing and Scenic Environment - Some rooms at the hotel feature a terrace, perfect for unwinding and enjoying the views. The property's proximity to Toamasina Airport makes it a convenient choice for travelers. Book your stay at STEPHEN HOTEL for a memorable experience.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

7.7
Based on 25 reviews
Cleanliness: 6.85
Service: 8.81
Location: 8.35
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.3
Food and Beverage: 7.35
Overall Experience: 7.82
A
ANA CAROLINA • couple • co
9
Fuerza en su recuperación Toamasina ❤️🙏🏽
Pros:

Las instalaciones del hotel siempre permanecieron ordenadas y limpias. La habitación asignada en triple acomodación fue amplia y con salida al balcón. El baño igualmente era amplio y estuvo limpio. Lamentamos profundamente los impactos causados por el ciclón Gezani a inicios de febrero 2026 y esperamos que no se encuentren muy afectados. Un saludo fraternal a Ustedes y todo el pueblo de Toamasina 🙏🏽 Fuerza en su recuperación ✊🏽

Cons:

Únicamente reciben pago con tarjetas VISA. Por su parte, el restaurante solo recibe pago en efectivo.

2026-02-24 • via Nuitee
J
JEAN MARC • solo_traveller • fr
8
2025-10-02 • via Nuitee
R
Rene • extended_group • fr
8
Rapport qualité prix
Pros:

Grande chambre confortable.
Bonne literie. Personnel très agréable.
La patronne des lieux a même passée du temps pour nous arranger le trajet et la réservation du bateau pour l’ile Sainte-Marie car ceci n’est pas vraiment très simple.

Cons:

Chambre côté, rue bruyante

2025-09-19 • via Nuitee
O
Olivier • couple • fr
9
Pros:

L'équipe de l'hôtel répond rapidement par messagerie de Booking.
Nous n'avons pas testé sur ce séjour la restauration et le petit déjeuner.
Service bagagerie très appréciable.
Personnel de la réception à l'écoute du client.
Hôtel plutôt bien situé pour se déplacer.

2025-08-19 • via Nuitee
F
Frederic • couple • pl
10
Very nice stay
2025-08-18 • via Nuitee
V
Verified traveler
8
Tout est parfait !
Pros:

On y a passé un excellent séjour.
Je recommande vivement

2025-08-17 • via Nuitee
A
Anne Solange • extended_group • fr
6
Pros:

Réceptionniste
Veilleur de nuit

Cons:

La convention monétaire

2025-08-14 • via Nuitee
A
Alexandra • couple • mg
8
Nothing to say it was nice
Pros:

It was near averything

Cons:

The bed not really comfortable

2025-08-10 • via Nuitee
R
Renate • couple • at
7
Pros:

Preis, Lage, Freundlichkeit ist super!

2025-08-07 • via Nuitee
R
roger
8
Hôtel - Restaurant STEPHEN HOTEL
Pros:

Après un démarrage "difficile" les premiers temps, cet hotel su trouver un rythme de croisière. La gérante Mme Célestine et sont équipe, sont tjrs antousiasme et à l'écoute de la clientèle. Établissement a recommander. .

2025-06-24 • via Nuitee
L
Lena • group • at
9
Superb
2025-06-07 • via Nuitee
D
Daniel
8
Pros:

Very warm, helpful staff! Most of them. Really made me feel welcome, despite the language barrier. The rooms were adequate but clean. Good Wifi. Hot water, strong pressure! Beautiful view from the balcony. Really weird owner(s). They just sat around starting at me. Especially in the restaurant. Food here isn't great. Restaurant closes at random in the evening. Owner plus restaurant issues lead me to just eat elsewhere in town. Excellent laundry service. Overall I enjoyed my stay! Very nice and affordable! Warm, attentive staff but food is often good or available.

2025-05-25 • via Nuitee
D
DOMINIQUE
10
Parfait.
Pros:

Accueil très aimable, grande chambre confortable et joliment décorée. Bon petits déjeuners. L'ensemble du personnel est très aimable et disponible. Mme la Propriètaire se met en quatre pour satisfaire sa clientèle.
Merci.

2025-04-19 • via Nuitee
M
Maximilian • partner
8
Pros:

Die Unterkunft ist schon ein paar Jahre alt.
Die Zimmer sind für den Preis ok.

Preis Leistung passt

2025-03-26 • via Nuitee
W
Wayne • family with young children • gb
7
Good
2025-01-19 • via Nuitee
S
Scemoore • young couple • ca
7
Good
2024-12-02 • via Nuitee
E
Eric • solo traveller • tw
5
Passable
2024-10-27 • via Nuitee
R
Rachel • partner
10
Pros:

Very quaint!!! No AC but powerful fan. No towels in the room but apparently they have them just forgot to put them in there. Haha
Cannot beat the price, lobby and restaurant are beautifully done.

2024-08-31 • via Nuitee
M
Morabet • young couple • de
3
1 star at. best
Pros:

Location ok albeit noisy because hotel windows and building are not soundproof

Cons:

Overall Below standard of a 3 star hotel

2024-08-18 • via Nuitee
C
Christian • young couple • xa
6
Pleasant
Pros:

Clean amd comfortable rooms

Cons:

The reception charges a higher price than the official price reserved in booking.com. Not professional.

2024-08-18 • via Nuitee