Royal Islander Resort La Terrasse

Staff was friendly and helpful

The staff was excellent. The rooms need to be refreshed, clean but old. Some rooms had a musty smell. The pool lacked attention and the water turned green. There was outside maintenance work ongoing in the pool area with loud motors running on and off during the day.

The location is excellent with walking distance to everything in Maho.

We had to cancel this trip of a lifetime for medical reasons and the property management would not respond to any requests for refund. Expedia reached out to them but they would NOT honor any requests for a refund nor our personnel emails requesting same. Very disappointing and sad.

This property is very well situated and the front desk staff and managers such as Nina, numerous female representatives Keleisha, and others were very helpful. My only complaint is that the towel policy between properties should be consolidated, this green and blue towels nonsense would reduce the number of security guards asking if you belong in the property or not. Very off putting. Otherwise, keep doing the great work.

I love this place

The view from my room was simply out of this world! The staff, particularly manager Nina, security Melnor, front desk Antwon and housekeeper Celeste were extremely courteous and helpful.

I love this property so close to the airport. I love that you can see the airport 🛫. And the planes coming in and going out very beautiful

Location is perfect! Very quiet hotel compared to busy Sonesta across the street. View out by the pool is amazing if you’re into the planes coming in to land at nearby airport.

Overall, well kept property. Rooms are cute, some what old fashioned. There is No kind of food service. However Lots of restaurants around. I would give it a 7/10 for everything.

bed was ok

No indoor daily food options. No bar as advertised on the property.

Very cool hotel

The location of the hotel is great!

It wss conveniently located on the island

It a good hotel, only the bed sheets are not good, didn’t like the texture

The beds are too hard
Felt like i was sleeping on the floor. The rooms out dated
They can do better cleaning

Great room with great views. Clean and well-maintained. Convenient location; it's easy to get to the beach, restaurants, and a grocery store. Enjoyed having covered parking out of the sun.

Young men find it amusing to put on show in the middle of the street at 1am and burn their tires on their motorcycles in front of a crowd. Good luck sleeping if you have a room facing the street.

I only got to experience the property for a few hours due to a fire that broke out on the second floor around 10 pm and we had to be evacuate the property (I checked in only 7 hours prior to this event). The overall rating of 1 star is due to the inadmissible safety gaps the property struggled with which could have caused significant losses of life if it weren’t for a 20 year old guy staying at the property across from this one who took it upon himself to alert the security guards. There were no fire alarms inside the room or the hallways, there were no smoke dete toes inside the room or hallways and based on discussions with the local security guards the fire extinguishers did not work. I do want to give credit where credit is due and confirm the room was clean and in too top shape prior to me having to leave the property. We were transferred to the sister property La Plage and everything was great there. I did ask for a refund for the night in question and have yet to hear resolution on it. I do want to commend the local ambulance service who checked us for smoke inhalation. I would recommend future guests to make sure the safety standards are in place before booking.

Unfortunately I can’t say anything good, except to help others avoid this property. What a dump. Hasn’t been updated since the 70s. Dingy hallways, smelly. No amenities no room service, noise level through the roof until 4:00 AM.
Broken AC stuck at 67 and frozen. No one to call for extra bedding. Pull out sofa in living room horrible. Wouldn’t shower here, so grossed out.
The property across the street a little nicer, with some renovated rooms.
Parking lot was tough, and the second floor stunk. Housekeeping lady was even rude, promptly knocking at 10:00 AM for checkout. Accused me of lying when I said, front desk didn’t tell me check out was 10:00..
Anyone who says this place is great is lying to get you to experience the misery they did.