Buoy Haus Beach Resort St Thomas Autograph Collection

Hotels
•
Autograph Collection
9.4 (362 reviews)
2 Estate Bakkeroe , St Thomas , vi

listing image 1
Show all photos
Children allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Express check-in/check-out
Tour desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Outstanding service from Wendy and Myrtle
Beautiful location and amenities like the beach and pool
Cons:
Inconsistent service during busy times
Some amenities were not honored or under-delivered

Categories

Cleanliness
9.14
There was a mention of needing more towels at the beach, suggesting some operational shortcomings.
Service
9.99
Overall sentiment is very positive, highlighting attentive and friendly service, especially from staff like Wendy and Myrtle.
Location
9.65
Location seems favorable with beautiful scenery and a pool by the ocean, contributing positively to the experience.
Room Quality
9.1
Not directly mentioned, assumed standard quality for a luxury resort.
Amenities
9.13
While the beach and pool amenities were appreciated, some promised amenities were not delivered, like the mini bar.
Value for Money
8.59
Discrepancy in expected vs. received amenities impacted perceived value, particularly around food and beverage costs.
Food and Beverage
9.64
Positive mentions of delicious food experiences, particularly lunch at the Sand Bar and sushi at Sugarfin.
Overall Experience
9.99
While there were some service inconsistencies, overall sentiment remained high due to strong staff performance and enjoyable facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:16

Property Description

Luxurious Amenities
Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection offers guests an unforgettable experience with an outdoor swimming pool, fitness centre, hot tub, and a restaurant and bar. The air-conditioned rooms are well-equipped with modern facilities including a coffee machine, minibar, and flat-screen TV.

Breathtaking Views
Some units at the resort boast stunning sea views and feature balconies, allowing guests to soak in the beauty of the surroundings. The terrace in each room provides a perfect spot to unwind and enjoy the tropical paradise.

Convenient Location
Situated in St Thomas, the hotel is just 800 meters from the pristine Morningstar Beach and a short distance from Charlotte Amalie Harbor. With a car rental service available and tours organized by the hotel, exploring the island is a breeze.

Book your stay at Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection for a truly remarkable vacation experience.

Check-in and check-out hours:
Airport code: STT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 35 per day.

Location

Guest Reviews

9.4
Based on 362 reviews
Cleanliness: 9.14
Service: 9.99
Location: 9.65
Room Quality: 9.1
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 9.64
Overall Experience: 9.99
M
Martina • couple • us
10
Paradise
2026-01-26 • via Nuitee
D
Dean • solo_traveller • us
9
2026-01-20 • via Nuitee
E
Elsa • extended_group • us
9
My stay was absolutely magical
Pros:

The location was absolutely amazing. I loved the boutique hotel feel. The staff was friendly and accommodating

2026-01-19 • via Nuitee
T
Tamika • couple • us
10
We really enjoyed our stay!
Pros:

The staff and the restaurants

Cons:

It as everything we were looking for.

2026-01-19 • via Nuitee
H
Haylie • couple • us
10
2026-01-15 • via Nuitee
C
Carolyn • family_with_children • us
10
2026-01-14 • via Nuitee
S
serif • family_with_children • tr
7
Pros:

Otelin konumu iyi,plaj iyi.

Cons:

Çalışanlar genelde kaba idiler.
Özellikle kahvaltı bölümünde Çalışan Nathaly hanım son derece kaba ve hiç yüzü gülmeyen bir bayan idi.
Çay veya kahve istediğinizde çok kızgın bir şekilde sipariş alıyordu.
Kısaca sipariş vermeye korkuyorduk.
Bu hanım efendi yüzünden asla bir daha o otele gitmeyeceğim.

2026-01-12 • via Nuitee
B
B6373LKbrittanyb • Couples
10
Wonderful stay!
Pros:

We received the best service from Wendy, the pool supervisor! He’s very attentive, personable, and friendly! He will accommodate all your requests with a smile!

2026-01-03 • via Tripadvisor
J
JoeyLucas • Family • Washington DC, District of Columbia
8
Strong potential, but uneven service
Pros:

This hotel is beautiful but the stay was chaotic and the staff were very uneven. We recognize that we stayed during the busiest week of the year, but we were disappointed by this hotel experience. We raised our concerns with the staff during our visit (5+ times).

A lot of the promised amenities did not pan out. We booked this through American Express and the hotel did not honor the free breakfast. You get $60 a day for the room but the buffet at the BH restaurant is $90 for 2 people. The free mini bar has a maximum stay but it wasn’t restocked and we were only able to get one - a single beer over 5 days and 2 rooms.

The beach and pool were wonderful and we enjoyed our stay but we expect more from a luxury resort.

2026-01-03 • via Tripadvisor
R
Roving57415218985 • Family • Segni, Province of Rome, Lazio
10
Wendy made our trip!
Pros:

We had the best New Years Trip. The pool and cabana on the ocean are magical. Wendy was fantastic he made us feel so special and made sure we had whatever we needed from food, drinks ice whatever. We are planning our 2026 New Year trip and it will be here!

2026-01-02 • via Tripadvisor
R
Roberto • couple • pr
10
2026-01-02 • via Nuitee
S
smkopach • Family
10
Loved our lunch - especially Myrtle!
Pros:

Had lunch at the Sand Bar as our last stop before leaving town. Delicious food! Myrtle helped us and was an absolute delight!

2026-01-01 • via Tripadvisor
J
J3230DFmollyh • Family
10
Hidden gem
Pros:

We ate at the salt shack best lobster and ambience. Then we had sushi at sugarfin with Mrytle and she was the best! Beautiful scenery and hospitality is amazing.

2025-12-31 • via Tripadvisor
V
Voyage39641912449 • Family
6
Beach
Pros:

We have been waiting over an hour for towels at the beach and they don’t have anymore. Also, there are no more beach chairs so it would be great if they could get more of both.

2025-12-30 • via Tripadvisor
8
810jasonl • Family
10
Pool & Bar Staff
Pros:

Wendy and the team at the pool were fantastic. Super attentive and super helpful.

Cassie, Debra and Deshelle and rest the bar staff were amazing as well.

2025-12-29 • via Tripadvisor
D
Dream657450 • Couples • Chicago, Illinois
10
Unforgettable stay for New Years
Pros:

Truly remarkable experience.
Hotel and staff made my stay unforgettable.
Staff at the pool welcoming and attentive.
Wendy, the pool supervisor, went above and beyond to make my stay comfortable and relaxing. One of the best experiences I had.

2025-12-29 • via Tripadvisor
C
cappysinclair • Family • Virginia Beach, Virginia
8
Family friendly Caribbean spot
Pros:

The team supporting Buoy House was excellent—responsive, friendly, and genuinely trying to make our stay enjoyable. Communication before and during the trip was smooth, and the team clearly cares about guest experience. The pool supervisor Wendy did all that he could to get us a seat by the pool when there were limitations, and Deborah always made sure you had any food or drinks that you needed.

That said, the property itself does not seem supported at full capacity. Certain aspects of the hotel felt under-resourced for the number of guests it can accommodate, which impacted overall comfort and functionality during our stay. With better infrastructure and property-level support, this could be a truly standout destination .

In short: great people, but the property needs more operational backing to match its potential.

2025-12-28 • via Tripadvisor
H
H7051XVmichaelk • Couples
10
Love The Buoy House!
Pros:

We have had a wonderful time at The Buoy House! The property is stunning and has a great bungalow type of vibe. Everything is right at your fingertips.

Wendy, the Pool and Beach Supervisor was truly outstanding. He hustled the entire time - never stopping and made sure guests were taken care of. Such a great guy and great smile that greeted you every day!

Kaliah, bartender at Sugarfin, was also outstanding - she hustled making drinks for everyone - on the beach, at the restaurant. She was a such a delight and really took care of the guests as well!

2025-12-28 • via Tripadvisor
R
Roam56837840001 • Couples
10
Pool Experinece
Pros:

Wendy, Pool Supervisor provided the bet experience he is the reason we go to the pool - such a nice guy and took time to check on everyone’s well being. Great Job

2025-12-28 • via Tripadvisor
T
Travel14518618377 • Family • Santorini, Cyclades, South Aegean
10
Great time at the pool
Pros:

Wendy the pool supervisor took great care of us after a booking issue with the cabanas. He made a disappointing situation much better with exception customer service.

2025-12-28 • via Tripadvisor