Coconut Palms Resort & Diamond Casino

Hotels
5.9 (173 reviews)
7849+6PF, Rue Cornwall, Port Vila , Port Vila , vu

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Limited food options
Cleanliness issues
Missing basic room amenities

Categories

Cleanliness
4.4
Several mentions of cleanliness issues such as mould and cleanliness not up to par.
Service
7.9
The staff were described as friendly and helpful, trying their best to assist guests.
Location
8.4
Location is frequently noted as convenient and close to key areas.
Room Quality
5.4
Rooms are often described as small or dated with missing amenities.
Amenities
4.9
Lack of basic amenities like fridges and microwaves noted by several guests.
Value for Money
6.9
Overall impression of value is mixed due to inadequate amenities for the price.
Food and Beverage
3.4
No meals offered, false advertising about food services, snacks inadequate.
Overall Experience
5.9
Overall experiences indicated disappointment primarily due to amenities and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 18:25

Property Description

Luxurious Accommodation
Coconut Palms Resort & Diamond Casino, nestled in Port Vila, offers a luxurious stay just 8.3 km from Konanda Reef. The hotel boasts an outdoor pool, private parking, and a charming garden and terrace.

Modern Amenities
Guests can enjoy free WiFi, room service, and a 24-hour front desk. Each tastefully decorated unit features a flat-screen TV and a private bathroom with a shower and hairdryer. Some rooms even come with a balcony offering scenic views. Bed linen and towels are provided for added comfort.

Convenient Location
Conveniently situated 8 km from Bauerfield International Airport, this 3-star hotel is the perfect choice for travelers seeking comfort and relaxation. Book your stay at Coconut Palms Resort & Diamond Casino now for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.9
Based on 173 reviews
Cleanliness: 4.4
Service: 7.9
Location: 8.4
Room Quality: 5.4
Amenities: 4.9
Value for Money: 6.9
Food and Beverage: 3.4
Overall Experience: 5.9
S
SHOTA • solo_traveller • jp
7
2026-06-27 • via Nuitee
S
Steve&Bridgette • solo_traveller • nz
8
Pros:

Nice place clean room ,great pool

Cons:

Tv was in Chinese and all the stations, the pool was dirt on the first day ,then was really clean the next.

2026-06-27 • via Nuitee
V
Vidal • solo_traveller • nc
5
Bof
Pros:

Chambre assez grande, personnel aimable

Cons:

Piscine sale, chambre qui sent le renfermé, tuyauterie a revoir, instructions en chinois, prise qui fait des étincelles, aucune isolation phonique

2026-06-14 • via Nuitee
J
JenBoc • extended_group • nz
4
Not up to standard even at a budget price
Pros:

Swimming pool

Cons:

Didn't get the rooms we booked... 2 bedroom suite became 2 singles on 1st and 3rd floors. 1 room had ants in bed. No help at front desk for early check-in . Tv channels in Chinese. Remotes for fan and aircon in Chinese. No help getting heavy suitcase to 3rd floor.

2026-06-14 • via Nuitee
M
Maria Victoria • solo_traveller • ar
1
No for tourism
Cons:

As a female solo traveller, I found that this place is not as it appears in the photos, and the description is misleading.

The property does not have a restaurant, as it has been closed for years, which is not specified on the website. As a result, they do not provide breakfast or any meals.

My room did not have air conditioning or a fan, and there were tiny ants everywhere.

They also kept my security bond, which I never received back.

Overall, the atmosphere of the place did not feel comfortable or welcoming for tourists.

2026-06-05 • via Nuitee
D
Darren • solo_traveller • au
2
2026-06-04 • via Nuitee
S
Sue • couple • nz
3
Location was good for hospital.Some staff helpful. Run down and not clean.
Pros:

Location

Cons:

Shower was dirty
No soap
Very little toilet paper
No fridge
No fresh water offered
Generally run down
No batteries for TV remote
Reluctance by some staff to help
Noisy
Lights flickering in hallway all night with no curtain to block out light
Pool was not clean

2026-05-31 • via Nuitee
G
Grégory • extended_group • fr
7
2026-05-29 • via Nuitee
A
Alger • solo_traveller • au
6
Clean and tidy should be cheaper
Pros:

Poor

Cons:

There wasn't any

2026-05-25 • via Nuitee
K
Kiri • solo_traveller • nz
6
The pool is amazing!
Pros:

Great for one night stay.

Cons:

The bathroom needs some attention!

2026-05-21 • via Nuitee
C
Charles • solo_traveller • nc
1
Cons:

Chambre très vielle et en mauvais état. Rideau pas occultant, impossible de dormir une fois le soleil levé.

2026-05-21 • via Nuitee
C
Christina • solo_traveller • au
10
2026-05-21 • via Nuitee
R
Rodolfo • solo_traveller • it
10
Feel at home, at a good price
Pros:

-The staff: friendly, helpful, discreet and dedicated
-The swimming pool: especially its colourful lights during nighttime, it also long enough to have actual swims

Cons:

I liked everything

2026-05-20 • via Nuitee
E
Evanna • solo_traveller • vu
6
2026-05-19 • via Nuitee
C
Carlos • solo_traveller • pe
9
Placentera
Pros:

Ubicación y el trato del personal

Cons:

Deberían cambiar la toallas y alcanzar PH sin necesidad de pedirlos

2026-05-17 • via Nuitee
J
Jon • solo_traveller • us
8
8/10
Pros:

Very nice

Cons:

Nothing

2026-05-14 • via Nuitee
P
Puaita Fauvaka • solo_traveller • tv
7
Thanks for a lovely stay, very peaceful and safe.
Pros:

The mattress and pillows are so comfortable. Just love it.

Cons:

Would be nice to have an iron/iron board available for guests. I couldn't iron my clothes to the conference.

2026-05-11 • via Nuitee
J
Jon • solo_traveller • us
10
Awesome!
Pros:

Amazing Staff

Cons:

Showers werent the best

2026-05-10 • via Nuitee
B
Berné • solo_traveller • fr
5
2026-05-06 • via Nuitee
J
Jason • extended_group • au
3
Shit house it was a dump
Pros:

Nothing

2026-04-29 • via Nuitee