Coconut Palms Resort & Diamond Casino

Hotels
5.9 (143 reviews)
7849+6PF, Rue Cornwall, Port Vila , Port Vila , vu

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Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Non-smoking throughout
Free wired internet
Access to nearby outdoor pool
Self parking (surcharge)
Internet access
Exercise/lap pool
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Limited food options
Cleanliness issues
Missing basic room amenities

Categories

Cleanliness
4.4
Several mentions of cleanliness issues such as mould and cleanliness not up to par.
Service
7.9
The staff were described as friendly and helpful, trying their best to assist guests.
Location
8.4
Location is frequently noted as convenient and close to key areas.
Room Quality
5.4
Rooms are often described as small or dated with missing amenities.
Amenities
4.9
Lack of basic amenities like fridges and microwaves noted by several guests.
Value for Money
6.9
Overall impression of value is mixed due to inadequate amenities for the price.
Food and Beverage
3.4
No meals offered, false advertising about food services, snacks inadequate.
Overall Experience
5.9
Overall experiences indicated disappointment primarily due to amenities and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 18:25

Property Description

Luxurious Accommodation
Coconut Palms Resort & Diamond Casino, nestled in Port Vila, offers a luxurious stay just 8.3 km from Konanda Reef. The hotel boasts an outdoor pool, private parking, and a charming garden and terrace.

Modern Amenities
Guests can enjoy free WiFi, room service, and a 24-hour front desk. Each tastefully decorated unit features a flat-screen TV and a private bathroom with a shower and hairdryer. Some rooms even come with a balcony offering scenic views. Bed linen and towels are provided for added comfort.

Convenient Location
Conveniently situated 8 km from Bauerfield International Airport, this 3-star hotel is the perfect choice for travelers seeking comfort and relaxation. Book your stay at Coconut Palms Resort & Diamond Casino now for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.9
Based on 143 reviews
Cleanliness: 4.4
Service: 7.9
Location: 8.4
Room Quality: 5.4
Amenities: 4.9
Value for Money: 6.9
Food and Beverage: 3.4
Overall Experience: 5.9
T
Tyler • solo_traveller • au
1
Very bad not good
Pros:

The pool looked nice, otherwise this was very bad- i thought how bad could it possibly be for the price? It was very noisy-roosters and construction noises from very early in the morning, roosters began at 0330hrs. The was not a single fan in my room and no aircon-i was sweating profusely while i slept. Bugs were in my room as there wasn’t adequate fly mesh on the windows. The staff were friendly enough, but i cannot recommend. Better to pay twice the price for somewhere comfortable

Cons:

Price was waaaay to much for what you received, no fans or aircon, the shower was a trickle, bathroom wasnt clean.

2026-04-23 • via Nuitee
F
Frederick • couple • au
9
Pleasant with a great view looking over to our Aroe Island
Pros:

Friendly staff

Cons:

Not applicable it’s a beachfront waterfront resort site with bungalows Wel place Wel located we’re friendly staff

2026-04-22 • via Nuitee
F
Fehmida • solo_traveller • au
8
2026-04-16 • via Nuitee
J
JB • extended_group • fr
4
2026-04-15 • via Nuitee
T
Talei Cama • solo_traveller • fj
8
Pros:

Comfortable bed with pool view. The staff were very friendly and great location. Walking distance to town , restaurants and shops.

Cons:

Loud sounds from other guests slamming room doors and making a lot of noise. The staff were very generous. They moved me to a room in the corner which.was more private and much nicer.

2026-04-12 • via Nuitee
K
Kent • solo_traveller • au
3
Not memorable
Cons:

Barking dogs, roosters, loud voices
No fan , no A/ C, no cross ventilation

2026-04-11 • via Nuitee
A
Ana • extended_group • nc
10
Agreable
Pros:

Calme et tranquille le calme et la chambre ont etais bien installer

Cons:

Rien

2026-04-09 • via Nuitee
R
Richard • solo_traveller • au
4
Single stay it would suit if you only there to sleep.
Pros:

Close to town and transport .
If you staying just to use the facility to sleep then worth the stay .

Cons:

No room cleaning .
TV is in different language useless to us
Bathroom needs proper cleaning curtains etc.

2026-04-09 • via Nuitee
J
John • couple • fj
7
Enjoyed the friendliness of the staff
Pros:

There was no complementary breakfast. Location was convenient with shops close by. Able to walk to town through the short cut steps. Very close to the National hospital. The hotel has a swimming pool.

Cons:

Room had no refrigerator.

2026-04-08 • via Nuitee
O
Olivier • solo_traveller • fj
8
2026-03-29 • via Nuitee
T
Torquil • couple • vu
5
Ok for the one night
Pros:

Old and needs several upgrades new showers mine was worse than useless also there is no fridge .the description offered a bath that’s why I paid extra it did not exist (no refund) it is clean and a nice pool but really needs upgraded no television have stayed here twice I don’t think I will go back but the staff are wonderful

Cons:

Really bad shower get new one . Get a fridge .get a new television and if you say bath provide a bath

2026-03-25 • via Nuitee
S
Sarwom • solo_traveller • id
8
Pros:

Room space is great for me.

Cons:

I wish there is breakfast provided in the hotel. And also the room isnt provided with iron, i wish there was so that can self pressing the cloth.

2026-03-16 • via Nuitee
R
Rudolph • solo_traveller • us
6
Will recommend base on pricing and location
Pros:

I booked for 3 nights hoping to get some ac for the reasonable price. There was non until I request after 2 night due to ants everywhere eating you up. Bathroom had no light in the single room I stayed at. Pool is clean and good. Walking to the pier and seaside with tourist cruise ship area. A Chinese take out restaurant lose by. All in all good for the price. Owned by Chinese so no great expectations. But if one is affirmative things can be done and the manager is pleasant and accommodating.

Cons:

Rooms

2026-03-08 • via Nuitee
V
Viti-Louisa • solo_traveller • nr
9
Pros:

The staff are friendly. The rooms are affordable and the place is close to a lot of stores and amenities.
Thank you Lisa and the rest of the staff I have met.

2026-02-28 • via Nuitee
J
jack • solo_traveller • nz
8
2026-02-27 • via Nuitee
L
Lywave • couple • nc
5
Pros:

Prox

Cons:

Trop petit les machine casino trop ancien

2026-02-13 • via Nuitee
R
Rosina • solo_traveller • nz
5
Pros:

I use to stay in this place, somehow there are changes, its use to be quality, now lot has changed. Good location nearby everything. Everything inside including shower is not quality, according to the prices. I only like the pool and the staff.

Cons:

Shower, toilet, not quality.

2026-02-10 • via Nuitee
K
kamil • couple • pl
7
2026-01-26 • via Nuitee
W
wilfried • solo_traveller • nc
8
Un séjour relaxant et paisible dans un cadre magnifique.
Pros:

Le personnel est vraiment attentif aux attentes des clients, ils sont très réactifs aux demandes faites au dernier moment, la chambre est fonctionnelle. Mais dans tous les cas, le personnel est vraiment très agréable et gentil, on s’y sent comme à la maison. La piscine est chauffée et propre. Je recommande vivement cet hôtel et si je devais revenir je choisirai encore cet hôtel. 😁😄😄😃

Cons:

Dommage qu’il n’y est pas de frigo dans la chambre, c’est le seul point manquant à mes yeux.

2026-01-22 • via Nuitee
M
Merelyn • couple • au
8
Very good and comfortable place to stay.
Pros:

Nice and clean

Cons:

No cleaners during the 2 nights we’ve stayed there. But it’s all good we’ve managed.

2026-01-20 • via Nuitee