Novotel Lubumbashi

Hotels
•
Novotel
8 (183 reviews)
01 Avenue Mpala Quartier Golf , Lubumbashi , cd

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Delicious food
Cons:
Slow room service
High prices
Some staff indifference

Categories

Cleanliness
7.89
Overall positive sentiments about cleanliness, although some concerns were implied.
Service
8.36
Staff were generally friendly and accommodating, although some reviews mentioned slow room service.
Location
8.9
Multiple reviews praised the ideal location and stunning views.
Room Quality
7.35
Mixed feedback with some issues regarding space and amenities.
Amenities
7.88
The amenities were satisfactory, but a few guests mentioned missing items.
Value for Money
7.34
Concerns raised about high pricing relative to the overall experience.
Food and Beverage
8.39
Mostly positive comments regarding the food options and quality.
Overall Experience
7.86
A mixture of positive experiences despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 11:35

Property Description

Luxurious Amenities
Novotel Lubumbashi offers an outdoor swimming pool, fitness center, and terrace for guests to relax and unwind during their stay.

Dining and Entertainment
Guests can indulge in delicious meals at the hotel restaurant and enjoy entertainment at the on-site nightclub. Room service is also available for a cozy night in.

Comfort and Convenience
With air-conditioned rooms, free WiFi, and a 24-hour front desk, Novotel Lubumbashi ensures a comfortable and convenient stay for all guests.

Experience luxury and comfort at Novotel Lubumbashi. Book your stay now to enjoy a memorable trip to Lubumbashi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 183 reviews
Cleanliness: 7.89
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.34
Food and Beverage: 8.39
Overall Experience: 7.86
M
Mabiala • solo_traveller • cd
1
2026-08-26 • via Nuitee
V
Veronique • family_with_children • cd
4
Pas satisfaisant ,c’est le plus mauvais séjour que je n’ai jamais passer dans un hôtel accor
Pros:

Le petit déjeuner était bien

Cons:

Pas de babouche de chambre,pas de kit dentaire,pas de serviettes en papier malgré notre plainte auprès du service d’accueil ils n’ont toujours pas corriger

2026-08-25 • via Nuitee
D
Diane • solo_traveller • za
9
Pros:

I really appreciated the positive attitude of the front office team, excellent communication, and attention to detail. They made me feel valued and comfortable throughout my stay. The front office team provided excellent customer service and created a warm and welcoming atmosphere.

Cons:

There was nothing in particular that i did not like. Everything was well organised, and the service was excellent throughout our stay. I was very satisfied with our experience.

2026-08-25 • via Nuitee
K
Kerene • solo_traveller • be
10
Pros:

L’accueil

Cons:

Rien

2026-08-23 • via Nuitee
S
SARAH • couple • cd
9
2026-08-22 • via Nuitee
I
Ikwela • solo_traveller • cd
7
Pros:

La promptitude

2026-08-18 • via Nuitee
A
alain • solo_traveller • ae
6
Pros:

Non

Cons:

Retard de confirmation d'une chambre

2026-08-17 • via Nuitee
B
Badié Joseph Dieudonne • couple • ca
4
2026-08-14 • via Nuitee
S
Sarah • couple • cd
7
La satisfaction était au rendez-vous
Pros:

Le personnel est très professionnel et leur petit-déjeuner est excellent.

Cons:

Rien à reprocher

2026-08-12 • via Nuitee
B
Badié Joseph Dieudonne • couple • ca
4
2026-08-10 • via Nuitee
J
Jean-Marc • solo_traveller • be
5
Appréciation
Pros:

Emplacement facile

Cons:

Le service

2026-08-09 • via Nuitee
W
Wissam • solo_traveller • cd
8
2026-08-09 • via Nuitee
B
betty • solo_traveller • be
8
Très bon séjour
2026-08-06 • via Nuitee
T
Thierry • couple • cd
7
2026-08-06 • via Nuitee
S
Sarah • couple • cd
7
2026-07-25 • via Nuitee
F
Franck • extended_group • cd
10
Pros:

People were very welcoming and everything was just so professional.

2026-07-22 • via Nuitee
K
Katuala • extended_group • us
8
2026-07-20 • via Nuitee
Y
Yaravi • couple • cd
2
Cons:

Ma réservation a été faite mais j’arrive sur place fatigué mais arrive à la réception, ils m’informent qu’il n’y a pas de place aucune explication et surtout même pas le proposer un plan B rien de rien , suis parti énervé et plus grave il me demande d’annuler la réservation

2026-07-15 • via Nuitee
A
Alice Anderson • extended_group • cd
10
Excellente
Pros:

Tout

2026-07-15 • via Nuitee
M
Mignot • family_with_children • cd
10
Very clean, the room design is wonderful, and the staff is dedicated.
Pros:

Very clean.

2026-07-15 • via Nuitee