Novotel Lubumbashi

Hotels
•
Novotel
8 (121 reviews)
01 Avenue Mpala Quartier Golf , Lubumbashi , cd

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Delicious food
Cons:
Slow room service
High prices
Some staff indifference

Categories

Cleanliness
7.89
Overall positive sentiments about cleanliness, although some concerns were implied.
Service
8.36
Staff were generally friendly and accommodating, although some reviews mentioned slow room service.
Location
8.9
Multiple reviews praised the ideal location and stunning views.
Room Quality
7.35
Mixed feedback with some issues regarding space and amenities.
Amenities
7.88
The amenities were satisfactory, but a few guests mentioned missing items.
Value for Money
7.34
Concerns raised about high pricing relative to the overall experience.
Food and Beverage
8.39
Mostly positive comments regarding the food options and quality.
Overall Experience
7.86
A mixture of positive experiences despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 11:35

Property Description

Luxurious Amenities
Novotel Lubumbashi offers an outdoor swimming pool, fitness center, and terrace for guests to relax and unwind during their stay.

Dining and Entertainment
Guests can indulge in delicious meals at the hotel restaurant and enjoy entertainment at the on-site nightclub. Room service is also available for a cozy night in.

Comfort and Convenience
With air-conditioned rooms, free WiFi, and a 24-hour front desk, Novotel Lubumbashi ensures a comfortable and convenient stay for all guests.

Experience luxury and comfort at Novotel Lubumbashi. Book your stay now to enjoy a memorable trip to Lubumbashi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 121 reviews
Cleanliness: 7.89
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.34
Food and Beverage: 8.39
Overall Experience: 7.86
E
eddy • couple • be
10
2026-04-24 • via Nuitee
M
Metuschelah • solo_traveller • za
9
I appreciated the stay I recommend it
Pros:

I really appreciated the welcome at reception. The team is warm and gives positive energy . I also enjoyed the welcome tray in the room, as well as the follow-up they provide to ensure everything is going well.

2026-04-23 • via Nuitee
T
Thierry • couple • za
10
2026-04-12 • via Nuitee
N
NYUNDU • family_with_children • cd
8
2026-04-10 • via Nuitee
N
NYUNDU • family_with_children • cd
7
Novotel chez vous, chez nous.
Pros:

Le standing est à un très bon niveau.L'hotel est propre avec un personnel accueillant et apte à l'écoute.

Cons:

Les entrées ne sont pas bien filtrées et insuffisance de places dans le parking (trop étroit).

2026-04-10 • via Nuitee
Z
Zainab • couple • tz
4
2026-04-10 • via Nuitee
G
Greg • solo_traveller • cd
6
2026-04-09 • via Nuitee
R
RUTAHA • solo_traveller • za
8
overall a great place to spend the night or day
Pros:

location

Cons:

the lobby feels overcrowded and the entrance is also small

2026-04-09 • via Nuitee
A
alain • family_with_children • ae
4
Moins satisfaisant
Pros:

Oui, le service est excessivement lent et la qualité de la chambre ne justifie pas le tarif, qui est trop onéreux. De surcroît, le lit est inconfortable, malgré un petit déjeuner de grande qualité et un service appréciable. Cependant, une déception majeure subsiste : les procédures d'enregistrement et de départ qui sont insatisfaisantes. Le temps d'attente est inacceptable.

Cons:

Le petit déjeuner

2026-04-07 • via Nuitee
B
Binda • family_with_children • nl
5
This hotel has not much to offer... except its location. No value for money!
Pros:

Good location and clean room.

Cons:

The ambiance of the establishment, from the reception area to the hallways, presents a rather uninviting atmosphere. The color scheme and lighting choices appear to be aesthetically unpleasing and sinister. Furthermore, the room service amenities are notably lacking, as bathrobes and dental kits are not provided. The breakfast offering, despite its high cost, exhibits a limited selection. I strongly advise against making any advance payments or deposits, as I faced an instance where such funds were reportedly depleted due to fluctuating exchange rates by the time of checkout, even after full payment was rendered upon check-in.

2026-04-05 • via Nuitee
F
fernand • family_with_children • ca
8
Pros:

La propreté

Cons:

Le restaurant pas du tout comme on disait

2026-04-05 • via Nuitee
N
Ngeleka • solo_traveller • cd
3
2026-04-05 • via Nuitee
K
Kitenge • couple • cd
7
2026-04-04 • via Nuitee
E
Eliane • couple • cd
9
Amazing
Pros:

Nice

Cons:

Nice

2026-03-28 • via Nuitee
M
Mwenze • solo_traveller • cd
8
2026-03-27 • via Nuitee
P
Paul • extended_group • se
7
2026-03-23 • via Nuitee
M
mulaki • solo_traveller • ke
10
2026-03-22 • via Nuitee
J
Jocelyne • family_with_children • fr
6
Peut mieux faire
Pros:

L’hôtel est globalement plutôt bien.

Cons:

Beaucoup trop cher.
Il y a des coupures de lumière régulières et une soirée je suis restée à travailler dans le noir dans ma chambre d’hôtel pendant 1-2h.

2026-03-22 • via Nuitee
D
Daniel • extended_group • ke
6
2026-03-21 • via Nuitee
J
JEAN-PAUL • solo_traveller • cd
7
2026-03-19 • via Nuitee