Novotel Lubumbashi

Hotels
•
Novotel
8 (121 reviews)
01 Avenue Mpala Quartier Golf , Lubumbashi , cd

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Delicious food
Cons:
Slow room service
High prices
Some staff indifference

Categories

Cleanliness
7.89
Overall positive sentiments about cleanliness, although some concerns were implied.
Service
8.36
Staff were generally friendly and accommodating, although some reviews mentioned slow room service.
Location
8.9
Multiple reviews praised the ideal location and stunning views.
Room Quality
7.35
Mixed feedback with some issues regarding space and amenities.
Amenities
7.88
The amenities were satisfactory, but a few guests mentioned missing items.
Value for Money
7.34
Concerns raised about high pricing relative to the overall experience.
Food and Beverage
8.39
Mostly positive comments regarding the food options and quality.
Overall Experience
7.86
A mixture of positive experiences despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 11:35

Property Description

Luxurious Amenities
Novotel Lubumbashi offers an outdoor swimming pool, fitness center, and terrace for guests to relax and unwind during their stay.

Dining and Entertainment
Guests can indulge in delicious meals at the hotel restaurant and enjoy entertainment at the on-site nightclub. Room service is also available for a cozy night in.

Comfort and Convenience
With air-conditioned rooms, free WiFi, and a 24-hour front desk, Novotel Lubumbashi ensures a comfortable and convenient stay for all guests.

Experience luxury and comfort at Novotel Lubumbashi. Book your stay now to enjoy a memorable trip to Lubumbashi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 121 reviews
Cleanliness: 7.89
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.34
Food and Beverage: 8.39
Overall Experience: 7.86
T
Ted • family_with_children • cd
9
Pros:

Le personnel était très aimable, les chambres sont adaptées et très propres. L'emplacement de l'hôtel est impeccable.

2026-01-28 • via Nuitee
Y
Yannick • family_with_children • cd
8
2026-01-24 • via Nuitee
P
PATRICE • family_with_children • cd
6
2026-01-20 • via Nuitee
E
espoir • solo_traveller • cd
6
2026-01-20 • via Nuitee
T
Thiba • solo_traveller • za
3
Terrible
Pros:

I was harassed at breakfast because reception didn’t update that I had booked and paid for breakfast when I checked in .

2026-01-19 • via Nuitee
V
Verlin • extended_group • za
10
Cons:

Single beds....better water prices

2026-01-19 • via Nuitee
A
Annelize • solo_traveller • za
9
Pros:

The rooms are exceptionally clean and comfortable. I really liked the smart TV function and being able to pair my phone and watch my programs when relaxing at night.

Cons:

The fridge in my room was not working. There was no cold water available in the room, only room temperature water. It would make better sense to have both cold and room temperature water readily available in the room.

2026-01-19 • via Nuitee
M
Martine • couple • cd
2
2026-01-19 • via Nuitee
I
Israella • couple • cd
1
2026-01-19 • via Nuitee
E
Eric • solo_traveller • cd
9
Assez bien
Pros:

À améliorer

Cons:

Le service

2026-01-19 • via Nuitee
E
Emmanuel • extended_group • cd
1
00
Pros:

Améliorer la manière de traiter vos clients ... manque de respect ou langage vis-à-vis de vos clients

Cons:

Attitude des agents peu respectueuse

2026-01-15 • via Nuitee
E
Elizabeth • couple • za
9
2026-01-09 • via Nuitee
R
Richard • solo_traveller • cd
10
2026-01-09 • via Nuitee
K
Kalima • family_with_children • cd
8
Pros:

It was great

Cons:

N/A

2026-01-08 • via Nuitee
J
Jeroen • solo_traveller • ae
7
2026-01-05 • via Nuitee
N
Nock Hershey • couple • cd
10
2026-01-03 • via Nuitee
H
Héritier • family_with_children • cd
8
2026-01-03 • via Nuitee
S
Selma69 • solo_traveller • ae
7
Work trip for 5 days.
Pros:

Spacious and very clean.

Cons:

There were no milk or milk powder for the coffee or water available in the room.

The price you see on Booking.com is not the price you pay when you arrive. They do conversion to dollars first and I end up paying AED1000 more than advertised on Booking.com

2025-12-30 • via Nuitee
W
Winnie • couple • cd
8
Overall good stay just EVERY little expense adds up so not cool.
Pros:

Location
Cleanliness

Cons:

OVERLY priced for a 4 star hotel especially since other Novotel properties are reasonable.
Food was BASIC.

2025-12-21 • via Nuitee
G
Gloseije • solo_traveller • za
5
Okay
Pros:

Decent and respectful staff

Cons:

There was a price change from the time I booked

2025-12-20 • via Nuitee