Pets allowed

Facilities

Elevator
Bicycle rentals nearby
Breakfast available (surcharge)
Full-service spa
Smoke-free property
Wedding services
Snack bar/deli
Free valet parking
Airport transportation - pickup (surcharge)
24-hour fitness facilities
See all facilities

Review Highlights

Pros:
Beautiful, well-preserved colonial property and grounds
Outstanding, attentive staff (several mentions of excellent service)
Clean, modern and comfortable rooms
Excellent pool and attractive lobby/ambience
Great location — walkable, quiet at night and near restaurants
Good dining options and strong breakfast
Cons:
Occasional loud music/strong bass from events (no quiet hours)
Reported intrusive and discriminatory questioning by managers at breakfast
Some rooms have limited or less-desirable balcony views
Limited immediate surrounding amenities noted by at least one guest ('nothing around')

Categories

Cleanliness
9.5
Multiple reviews note rooms are very clean and modern; guests repeatedly describe the property as 'hermoso', 'limpio' and well maintained.
Service
9
Service is frequently praised as outstanding, warm and attentive (sommelier Marcos called out by name), but one report of intrusive questioning by managers at breakfast introduced a notable negative incident.
Location
9.6
Numerous comments highlight the excellent location in the colonial/old town area — walkable, quiet at night, surrounded by restaurants and bars and considered a desirable/up-and-coming neighborhood.
Room Quality
9.4
Rooms described as spectacular, clean and modern with natural touches; one note that a balcony view wasn’t great but overall rooms praised.
Amenities
9.3
Amenities repeatedly mentioned positively — beautiful pool, inviting lobby with a nature feel, and flexible meeting-room support for business needs; some noise from events can affect this at times.
Value for Money
9.2
Guests frequently state the experience was excellent and would recommend the hotel, indicating strong perceived value for the quality delivered.
Food and Beverage
9.1
Dining and breakfast receive praise ('great' breakfast, enjoyable dining options), though the breakfast incident with management affected at least one guest's perception of the meal service experience.
Overall Experience
8.5
Overall stays are described as wonderful and highly recommended by many, but isolated issues — loud music/strong bass from events and a serious reported incident of intrusive/discriminatory questioning by managers — lowered the overall impression for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Experience the exquisite charm of Kimpton Las Mercedes by IHG, nestled in the heart of Santo Domingo's historic Zona Colonial.

Relaxation and Wellness
Pamper yourself at our luxurious spa, offering rejuvenating massages that will leave you feeling refreshed. Dive into our outdoor pool or maintain your fitness regime at our 24-hour fitness center, designed for your leisure and wellness.

Culinary Delight
Savor delectable dishes at ZOLA, one of our three exquisite restaurants, or enjoy in-room dining with our 24-hour room service. Unwind at our chic bars and lounges with a refreshing beverage in hand.

Convenience and Comfort
Stay connected with complimentary Wi-Fi, and indulge in the comfort of our 130 elegantly appointed air-conditioned rooms with plasma televisions and private bathrooms. Enjoy hassle-free travel with our roundtrip airport shuttle service and free valet parking.

Book your unforgettable stay today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

See all policies

Location

Property Video

Guest Reviews

9.2
Based on 84 reviews
Cleanliness: 9.5
Service: 9
Location: 9.6
Room Quality: 9.4
Amenities: 9.3
Value for Money: 9.2
Food and Beverage: 9.1
Overall Experience: 8.5
S
samuel • family
10
Pros:

Best service, food excellent, the hotel takes care about every single detail is just perfect, beautiful place, beautiful the colonial area, pool is beautiful, Excellent service from Somellier Marcos, very professional.

2025-10-12 • via Nuitee
D
Diana
10
Pros:

Excellent and relaxing hotel thank you!

2025-10-02 • via Nuitee
R
Rafael
10
Pros:

The property is gorgeous. Service is outstanding: Staff is warm and friendly and will go out of their way to make you feel comfortable. I was here for a business trip (business hotels in the business sector of town are boring); The staff quickly noticed, made a meeting room available, and pointed to where I could get coffee, etc. The hotel is in the middle of the "old (colonial) part of town" which is undergoing an "upgrade," and becoming the "cool" part of town. (at night the property is very quiet - no street noise). It's a walkable, touristy area at night, full of restaurants and bars, but I also learned from my business relationships that a number of wealthy locals are buying properties close by and making homes, modernizing old colonial structures.

2025-09-25 • via Nuitee
Y
Yahaira • partner
10
Pros:

beautiful place!

2025-09-19 • via Nuitee
C
Catherine • family
10
Pros:

My stay at the Kimpton was wonderful. The staff was friendly and very helpful. The property is really beautiful and located in a perfect area. I really enjoyed the dining options and pool area. My room was spectacular although the view from the balcony wasn’t great. I would definitely recommend this hotel.

2025-09-06 • via Nuitee
A
Andrea
10
Pros:

The only issue was the loud music at night and early in the morning. Our room was on the third floor near the pool. Next time, I'll request a quieter area of the hotel. Additionally, if there is a wedding, be prepared for strong bass vibrations, as there are no quiet hours.

2025-09-04 • via Nuitee
M
Margaret • partner
10
Pros:

The property is absolutely gorgeous, you feel like you’re apart of nature when you’re in the lobby. The rooms were very clean and modern. The staff is extremely attentive.

2025-08-31 • via Nuitee
C
Cristian
10
Pros:

Todo hermoso , limpio , seguro , totalmente 1-A

2025-08-27 • via Nuitee
M
Michelle • family
10
Pros:

Unos de los mejores servicio al cliente , El personal muy amable y simpáticos

2025-08-27 • via Nuitee
J
Jose • partner
10
Pros:

Amazing property, beautiful experience. Highly recommend

2025-08-24 • via Nuitee
A
Alex • family
10
Pros:

Nothing! Everything was excellent!

2025-08-18 • via Nuitee
J
Johnny
10
Pros:

The place is just amazing, the service is fantastic! Staff are great, rooms are fantastic.

2025-08-09 • via Nuitee
A
Agustin
10
Pros:

nothing around

2025-08-07 • via Nuitee
A
Adriana • family
2
Pros:

The hotel is beautiful, the rooms are clean and modern, and most of the staff were warm and attentive.

Unfortunately, my experience took a turn on the final morning during breakfast. My mother and I were approached by not one but two managers who asked a series of intrusive personal questions — including where we’re from, what we do for work, why we’re visiting, and when we’re leaving. One even asked for our room number. Meanwhile, we noticed other guests around us were simply told to “enjoy their meal” with no such interrogation.

As a Dominican-Bermudian woman celebrating obtaining my Dominican citizenship and first property purchase, this treatment felt deeply discriminatory and out of place in a luxury setting. I left feeling uncomfortable and unwelcome — a stark contrast to how we felt during the rest of our stay.

This experience sadly overshadowed what could have been a glowing recommendation. I hope the hotel takes steps to ensure all guests are treated with equal respect and dignity.

2025-08-06 • via Nuitee
A
Adieurys • partner
10
Pros:

Excellent service, nice space. The breakfast was great as well!

2025-08-01 • via Nuitee
B
Brenda
10
Pros:

What a beautiful place in the heart of the colonial area.
The staff is super friendly and welcome you with joy
The rooms are very nice, clean and modern with a touch of nature everywhere
I love this place

2025-07-27 • via Nuitee
M
Melissa
2
Pros:

We were extremely disappointed with our stay at Kimpton Las Mercedes. The hotel is advertised as luxury, but the surrounding area felt unsafe and nothing like the photos, more like a rundown neighborhood. Our room was much smaller than described and located right across from the elevator, making it very noisy with no privacy. The view from both the room and pool area was of deteriorated buildings, not the city view shown online. Customer service was also not up to par. We checked out after one night even though we had planned to stay longer. This property is misleading and not worth the price.

2025-07-25 • via Nuitee
S
Sandra • family
8
Pros:

Very nice hotel and friendly staff. Sometimes it was a little bit loud in the room.

2025-07-22 • via Nuitee
T
Taylor • family
10
Pros:

amazing place

2025-07-21 • via Nuitee
R
Rancel • partner
10
Pros:

Awesome Experience! We loved everything. If you are looking for a Luxury experience, this is the right place to go.

2025-07-18 • via Nuitee