Pets allowed

Facilities

Full-service spa
Front entrance ramp
Proposal/romance packages available
No single-use plastic straws
Comprehensive recycling policy
Hardwood flooring in public areas
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Clean and modern rooms
Great food options
Cons:
Loud music at night
Intrusive questions from staff

Categories

Cleanliness
9.43
Rooms were very clean and modern, contributing to a pleasant environment.
Service
9.9
Staff is warm, friendly, and attentive, providing excellent service overall.
Location
9.44
Hotel is in a beautiful, walkable area with a colonial charm.
Room Quality
9.39
Rooms are described as spectacular with a modern touch.
Amenities
8.92
Nice pool area and dining options were appreciated.
Value for Money
8.88
Service and facilities justify the cost effectively.
Food and Beverage
9.43
Dining options and breakfast received positive remarks.
Overall Experience
9.8
Most guests had a wonderful stay, with minor issues at times.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 19:15

Property Description

Experience the exquisite charm of Kimpton Las Mercedes by IHG, nestled in the heart of Santo Domingo's historic Zona Colonial.

Relaxation and Wellness
Pamper yourself at our luxurious spa, offering rejuvenating massages that will leave you feeling refreshed. Dive into our outdoor pool or maintain your fitness regime at our 24-hour fitness center, designed for your leisure and wellness.

Culinary Delight
Savor delectable dishes at ZOLA, one of our three exquisite restaurants, or enjoy in-room dining with our 24-hour room service. Unwind at our chic bars and lounges with a refreshing beverage in hand.

Convenience and Comfort
Stay connected with complimentary Wi-Fi, and indulge in the comfort of our 130 elegantly appointed air-conditioned rooms with plasma televisions and private bathrooms. Enjoy hassle-free travel with our roundtrip airport shuttle service and free valet parking.

Book your unforgettable stay today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

See all policies

Location

Guest Reviews

9.4
Based on 84 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.44
Room Quality: 9.39
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 9.43
Overall Experience: 9.8
S
samuel • family
10
Pros:

Best service, food excellent, the hotel takes care about every single detail is just perfect, beautiful place, beautiful the colonial area, pool is beautiful, Excellent service from Somellier Marcos, very professional.

2025-10-12 • via Nuitee
D
Diana
10
Pros:

Excellent and relaxing hotel thank you!

2025-10-02 • via Nuitee
R
Rafael
10
Pros:

The property is gorgeous. Service is outstanding: Staff is warm and friendly and will go out of their way to make you feel comfortable. I was here for a business trip (business hotels in the business sector of town are boring); The staff quickly noticed, made a meeting room available, and pointed to where I could get coffee, etc. The hotel is in the middle of the "old (colonial) part of town" which is undergoing an "upgrade," and becoming the "cool" part of town. (at night the property is very quiet - no street noise). It's a walkable, touristy area at night, full of restaurants and bars, but I also learned from my business relationships that a number of wealthy locals are buying properties close by and making homes, modernizing old colonial structures.

2025-09-25 • via Nuitee
Y
Yahaira • partner
10
Pros:

beautiful place!

2025-09-19 • via Nuitee
C
Catherine • family
10
Pros:

My stay at the Kimpton was wonderful. The staff was friendly and very helpful. The property is really beautiful and located in a perfect area. I really enjoyed the dining options and pool area. My room was spectacular although the view from the balcony wasn’t great. I would definitely recommend this hotel.

2025-09-06 • via Nuitee
A
Andrea
10
Pros:

The only issue was the loud music at night and early in the morning. Our room was on the third floor near the pool. Next time, I'll request a quieter area of the hotel. Additionally, if there is a wedding, be prepared for strong bass vibrations, as there are no quiet hours.

2025-09-04 • via Nuitee
M
Margaret • partner
10
Pros:

The property is absolutely gorgeous, you feel like you’re apart of nature when you’re in the lobby. The rooms were very clean and modern. The staff is extremely attentive.

2025-08-31 • via Nuitee
C
Cristian
10
Pros:

Todo hermoso , limpio , seguro , totalmente 1-A

2025-08-27 • via Nuitee
M
Michelle • family
10
Pros:

Unos de los mejores servicio al cliente , El personal muy amable y simpáticos

2025-08-27 • via Nuitee
J
Jose • partner
10
Pros:

Amazing property, beautiful experience. Highly recommend

2025-08-24 • via Nuitee
A
Alex • family
10
Pros:

Nothing! Everything was excellent!

2025-08-18 • via Nuitee
J
Johnny
10
Pros:

The place is just amazing, the service is fantastic! Staff are great, rooms are fantastic.

2025-08-09 • via Nuitee
A
Agustin
10
Pros:

nothing around

2025-08-07 • via Nuitee
A
Adriana • family
2
Pros:

The hotel is beautiful, the rooms are clean and modern, and most of the staff were warm and attentive.

Unfortunately, my experience took a turn on the final morning during breakfast. My mother and I were approached by not one but two managers who asked a series of intrusive personal questions — including where we’re from, what we do for work, why we’re visiting, and when we’re leaving. One even asked for our room number. Meanwhile, we noticed other guests around us were simply told to “enjoy their meal” with no such interrogation.

As a Dominican-Bermudian woman celebrating obtaining my Dominican citizenship and first property purchase, this treatment felt deeply discriminatory and out of place in a luxury setting. I left feeling uncomfortable and unwelcome — a stark contrast to how we felt during the rest of our stay.

This experience sadly overshadowed what could have been a glowing recommendation. I hope the hotel takes steps to ensure all guests are treated with equal respect and dignity.

2025-08-06 • via Nuitee
A
Adieurys • partner
10
Pros:

Excellent service, nice space. The breakfast was great as well!

2025-08-01 • via Nuitee
B
Brenda
10
Pros:

What a beautiful place in the heart of the colonial area.
The staff is super friendly and welcome you with joy
The rooms are very nice, clean and modern with a touch of nature everywhere
I love this place

2025-07-27 • via Nuitee
M
Melissa
2
Pros:

We were extremely disappointed with our stay at Kimpton Las Mercedes. The hotel is advertised as luxury, but the surrounding area felt unsafe and nothing like the photos, more like a rundown neighborhood. Our room was much smaller than described and located right across from the elevator, making it very noisy with no privacy. The view from both the room and pool area was of deteriorated buildings, not the city view shown online. Customer service was also not up to par. We checked out after one night even though we had planned to stay longer. This property is misleading and not worth the price.

2025-07-25 • via Nuitee
S
Sandra • family
8
Pros:

Very nice hotel and friendly staff. Sometimes it was a little bit loud in the room.

2025-07-22 • via Nuitee
T
Taylor • family
10
Pros:

amazing place

2025-07-21 • via Nuitee
R
Rancel • partner
10
Pros:

Awesome Experience! We loved everything. If you are looking for a Luxury experience, this is the right place to go.

2025-07-18 • via Nuitee